Jose Jesus Hernandez has over 20 years of experience in outsourcing, operations, production, and process management. He has held leadership positions at several consumer electronics and business corporations. Hernandez has a track record of achieving revenue, profit, and business growth objectives through building relationships and obtaining consistent results. He possesses skills in outsourcing, budgeting, management, sales project development, public speaking, and customer service improvement strategies. Hernandez's professional experience includes roles as Sales & Marketing Manager, Operation Manager, Night Shift Supervisor, Regional Manager, and Sales Manager for various companies in the United States and Latin America.

1. JOSE JESUS HERNANDEZ
7617 NW 115 Ct., Miami, FL 33178
MOBILE: 786 273 1552 JJHERNANDEZ98@GMAIL.COM
OVERVIEW
Results-proven professional with 20+ years of experience in outsourcing, operations, production and
process management. Leadership positions in consumer electronics corporations, achieving revenue,
profit, and business growth objectives. Highly successful in building relationships with managed groups
and individuals, obtaining consistent results and improvement. Customer-focused, performance-driven,
and open-minded attitude towards new challenges.
SKILLS
 Outsourcing, budgeting, and management for multiple customers.
 Development of technical proposals according to clients’ business requirements.
 Development and management of sales projects.
 Outstanding presentations, demonstrations, and prototypes directed to clients and prospective
clients.
 Experience in managing groups of 100+ persons.
 Experience in addressing Request for Proposals and Request for Information for Customers.
 Public speaking at new product launch events.
 Experience in outsourcing account control.
 Customer service improvement strategies.
 Full knowledge of Excel, Word, PowerPoint and Microsoft Office tools.
PROFESSIONAL EXPERIENCE
USA CHALLENGE, CORP
February 2014 – February 2015
Sales & Marketing Manager:
• Responsible for all operations of Sales & Marketing of USA CHALLENGE,
CORP Based in Miami - Florida – USA
• Ensuring excellent business relations with suppliers of different
products marketed in the region.
• Guarantee the purchase and delivery time to countries where it has
operations (Venezuela – Colombia)
• Ensuring excellence in the supply chain.
• Conduct market research and products abroad in order to find new
representations that strengthen regional operations regarding products
and services.
• Carries out the policies and objectives of the corporation for marketing,
advertising the products in the Sales Department.
• Provides a company's management with information needed to make decisions
on the promotion, distribution, design, and pricing of products.
• The information may also be used to determine the advisability of adding
new lines of products to market clients.
• Analyzes statistical data on past sales to predict future sales, gather
data on competitors and analyzes prices, sales, and methods of marketing
and distribution.

2. • Responsible for training of sales personnel on new products. Makes sales
reports by the month and the semester.
PCP/P&P USA INTERNATIONAL, CORP
USA CHALLENGE, CORP
October 2010 – January 2014
Operation Manager For Latin American:
• Responsible for all operations of Sales Administration and Logistics of
• P.C.P. / P & P USA International Corp. & Based in Miami - Florida - USA
Ensuring excellent business relations with suppliers of different
products marketed in the region.
• Guarantee the purchase and delivery time to countries where it has
operations
• (Venezuela - Colombia), ensuring excellence in the supply chain.
• Manage and coordinate the logistical processes Dispatch, nationalization
and minimizing delivery delays and inconveniences that may occur in joint
work with specialized companies in the field.
• Conduct market research and products abroad in order to find new
representations that strengthen regional operations regarding products
and services.
• To ensure optimum performance of the company in the administrative and
financial side, ensuring compliance with economic laws, the correct
records accounting regulations and good industrial relations.
• Generate and disseminate reports year-end in order to demonstrate the
proper execution of the operation of the company.
UNIVERSE TECH, INC
March 2010 – February 2013
Sales Manager For Latin American :
Improving and developing sales strategies:
• Training of sales staff.
• Developing strategies and goals.
• Development of quarterly sales.
• Development of annual operational plan of the Company.
• Development of marketing through e-mail to customers.
• Development of advertising in different magazines.
Special Account Management:
• Development of hierarchical segmentation of customers.
• Building and maintaining key account area.
• Courtesy calls and visits to major customers.
Latin American customers and customer management:
CVS/ PHARMACY
August 2009 – February 2011
Night Shift Supervisor :
• Responsible for the store on the night shift.
• Responsible, money of the box.
• Responsible Shop makeup and sales.
• Service and Customer Care

3. Presidential Cafe Gourment
August 2008 – July 2009
Regional Manager :
• Supervision of the proper implementation of centralized purchasing and
inventory control processes, reducing costs by 55%.
• Re-trained and reorganized the staff and support staff in order to reduce
payroll costs, maintaining proper customer service
• Services and improved customer satisfaction levels increase supervision and
mentoring large team.
Cellular Distributors INC, Miami Florida
March 2004 – August 2008
Sales Manager :
Sales improvement strategy development:
• Training of sales personnel.
• Development of strategies and targets for each sales executive according to the
corresponding portfolios.
• Development of market segmentation system assigning specific countries to each
salesperson.
• Development of monthly sales incentives for new clients.
• Development of quarterly sales incentives for associates that reach 100% of their
quotas.
• Development of the company's annual operating plan.
• Development of marketing through e-mail to customers
• Development of Advertising in different Magazines
Special accounts management:
• Development of hierarchical client segmentation system.
• Creation and maintenance of key account department.
• Courtesy calls to key account executives.
Latin American clients and customer management:
• Argentina, Aruba, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curacao, Ecuador, El
Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto
Rico, Dominican Republic and Venezuela.
Customer service representative:
• Development of customer satisfaction division
• Development of customer satisfaction surveys
Budget and management of purchase orders:
• Providing support to sellers in the creation of purchase orders.
• Management of special discounts.
Account improvement and outselling:
• Increased sales of existing accounts.
• Increased new account leads.

4. Achievements:
• First-year sales increase of 32%
• Expansion of new customer database
• Increase in company’s revenue and margin
• High customer satisfaction and retention rates
• Teamwork
• Sales Growth Area
XEROX de Venezuela, C.A, Caracas Venezuela
January 1986 – June 2003
Director of Document Service Group (DSG) 2000 – 2003
Accounting Controller of the Outsourcing Revenue
Accounting Controller of the Outsourcing Expenses
Customer service representative for Key Accounts.
Management of revenue of over $1,300,000.00 monthly
Manager Internal Process and Control 1997 – 2000
Create and review processes for the Document Service Group (DSG).
Customer service representative
Facility Production Manager 1995 – 1997
Operations Controller
Customer Service – Technical Support
Operations Controller 1991 – 1995
Operations Controller
Management Production and Internal Operations
Operations Supervisor 1986 – 1991
System Administrator
Production and Support Supervisor
EDUCATION & CREDENTIALS
Escuela Internacional de Computación
Caracas, Venezuela
INSTITUTO DE ESTUDIOS SUPERIORES DE ADMINISTRACIÓN (IESA),
Caracas, Venezuela
Finance for non-financial executives.
PROFESSIONAL COURSES
• Empowered Work Groups
• Facilities Management Sales Training
• Managing People and Processes
• The XEROX Manager
• Financial Mathematics
• Supervisor-related problems resolution
• Attention, improvement and maintenance of Xerox’s client base