Jasmine Jennings is seeking a position to enhance her leadership skills and help a company exceed its expectations. She has experience as a Customer Solutions Representative at Time Warner Cable, where she supervised a retention specialist team, assisted customers, held weekly team meetings, and ensured the team had the latest information. Jennings has an Associate in Arts degree in progress from Midlands Technical College and a diploma from Ridge View High School.

1. JASMINE O. JENNINGS
1332 May Oak Circle Columbia, S.C.
29229| 8035463681 | Jasminejennings63@gmail.com
SUMMARY
To obtain a position within a company that is seeking a motivated and driven individual
to enhance their company and also further my leadership skills and qualities to reach
the company goals as well as my own personal goals set within the guidelines of helping
the company exceed its own expectations.
COMPUTER SKILLS
Languages
· English as a first language
Software
· Microsoft Word keyboarding 10 key 40 wpm
· Microsoft Office
· Microsoft PowerPoint
· Microsoft Excel
EXPERIENCE
10/2012 to
02/2015
Customer Solutions Representative, Time Warner Cable West Columbia Office
· Support and exemplify all company policies including professionalism, teamwork, EEO,
AA, positive communication both internally and externally and customer care
· The main purpose of the position is to supervise a team of retention specialists that are
saving and retaining our current subscribers. In order to increase company growth
suggestive sales techniques must be utilized in order to upgrade customers’ accounts
to additional products and services.
· Provide high level of leadership support to overall staff in addition to high level
reporting to Customer Solutions Senior Leadership and or/ Customer Solutions
Managers
· Assist customers with any issues associated with account which is not limited to
troubleshooting computers and follow up phone calls to customers to ensure there
services are still working properly and they were provided exemplary customer service
· Hold weekly meetings for Customer Solutions team to go over productivity and
monthly quota goals

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· Printing and or/ emailing important information out to team to ensure they have the
latest information on policy changes, competitor news and monthly goals
EDUCATION
08/2013 to
12/2015
08/2004 to
Associate in Arts in progress, Midlands Technical College West Columbia, S.C. 29170
06/2008 Diploma, Ridge View High School Columbia, S.C. 29229