1. Sharon Ramirez;5525 Reading Rd #1501 Rosenberg, TX 77471;281-662-2847;sky_jar@hotmail.com
OCCUPATIONAL OBJECTIVE
To utilize my skills, experience and adaptability gained through ten plus years in the customer service/sales industry to be
productive and valuable within this great company. I seek to expand your client base and satisfaction to the mutual benefit
of myself and your company.
EDUCATION
Jobs for Life: Richmond, TX
Certificate of completion 11/2014
The Woodlands High School: The Woodlands, TX
High School Diploma 05/1999
HIGHLIGHTS OF QUALIFICATIONS
 Trusted to handle emails, correspondence, customer’s complaints, the daily reject report, and completed state level
complaints.
 Excellent customer service skills, especially escalated calls.
 Trusted to handle emails, correspondence, customer’s complaints, and completed state level complaints.
 Toggled between commercial and residential accounts for both electricity and gas in several markets, including CA,
MD, NY, and TX
 Managed sales employees, being solely responsible for their inventory, set up, and sales while on location for
different weekend events.

PROFESSIONAL EXPERIENCE
 Excellent oral, written, and customer service skills. Excellent computer and financial skills.
 Special strengths include: attention to details, follow through, and exceeding customer expectations.
 Outstanding sales record without sacrificing quality or customer knowledge of the product.
 Working knowledge of PowerPoint and QuickBooks. Expert level knowledge in word, excel
EMPLOYMENT HISTORY:
 Friends of North Richmond ESL Instructor Nov 2014 to present
1305 Clay Street Richmond, TX 77469
Volunteer position
 Fike’s of Houston Receptionist May 2014 to July 2014
1237 Blalock Road Houston, TX 77056
Suite 109 Part-time/Temporary
 Just Energy Customer Service Specialist June 2010 to October 2013
5251 Weistheimer Rd Houston, TX 77056
Suite 1000
 ShamWOW USA Regional Sales Manager April 2009 to 2010
19226 Kuykendahl Road Spring, Texas 77379
 Spark Energy, LLC Customer Service Specialist March 2007 to 2009
1235 North Loop W Houston, TX 77008