Sharon Ramirez is seeking a position that utilizes her 10+ years of experience in customer service and sales. She has a certificate of completion from Jobs for Life and a high school diploma from The Woodlands High School. Her qualifications include excellent customer service skills, experience handling customer complaints and sales. Her professional experience includes positions as an ESL instructor, receptionist, customer service specialist, and regional sales manager. She has strong computer, financial, oral and written communication skills.

1. Sharon Ramirez;5525 Reading Rd #1501 Rosenberg, TX 77471;281-662-2847;sky_jar@hotmail.com
OCCUPATIONAL OBJECTIVE
To utilize my skills, experience and adaptability gained through ten plus years in the customer service/sales industry to be
productive and valuable within this great company. I seek to expand your client base and satisfaction to the mutual benefit
of myself and your company.
EDUCATION
Jobs for Life: Richmond, TX
Certificate of completion 11/2014
The Woodlands High School: The Woodlands, TX
High School Diploma 05/1999
HIGHLIGHTS OF QUALIFICATIONS
 Trusted to handle emails, correspondence, customer’s complaints, the daily reject report, and completed state level
complaints.
 Excellent customer service skills, especially escalated calls.
 Trusted to handle emails, correspondence, customer’s complaints, and completed state level complaints.
 Toggled between commercial and residential accounts for both electricity and gas in several markets, including CA,
MD, NY, and TX
 Managed sales employees, being solely responsible for their inventory, set up, and sales while on location for
different weekend events.

PROFESSIONAL EXPERIENCE
 Excellent oral, written, and customer service skills. Excellent computer and financial skills.
 Special strengths include: attention to details, follow through, and exceeding customer expectations.
 Outstanding sales record without sacrificing quality or customer knowledge of the product.
 Working knowledge of PowerPoint and QuickBooks. Expert level knowledge in word, excel
EMPLOYMENT HISTORY:
 Friends of North Richmond ESL Instructor Nov 2014 to present
1305 Clay Street Richmond, TX 77469
Volunteer position
 Fike’s of Houston Receptionist May 2014 to July 2014
1237 Blalock Road Houston, TX 77056
Suite 109 Part-time/Temporary
 Just Energy Customer Service Specialist June 2010 to October 2013
5251 Weistheimer Rd Houston, TX 77056
Suite 1000
 ShamWOW USA Regional Sales Manager April 2009 to 2010
19226 Kuykendahl Road Spring, Texas 77379
 Spark Energy, LLC Customer Service Specialist March 2007 to 2009
1235 North Loop W Houston, TX 77008