1. KristenMarie Taglialatela
4245 W. Walworth Rd, Macedon NY 14502
(585) 797-8516
ktaglialatela@gmail.com
Career Focus:
Obtain a position where my business education and professional experience in client/customer relations will
have a significant and positive impact on an organization.
Professional Experience:
PAYCHEX - Rochester, NY 2011-Current
Senior General Ledger Implementation Specialist - Implement Paychex General Ledger systems for
clients
 Specialist of choice for retaining high revenue at-risk clients
- Chosen representative for clients who have threatened to leave Paychex
- Address and correct key client dissatisfiers to gain back clients’ trust
 Department representative for cross functional process improvement team
- Test systems to identify potential shortcomings that may exist prior to client implementation, and
assist in correction of these issues
 Meet with department leaders to improve client integration
- Department's voice when meeting with the Paychex leaders to discuss recent large market client
conversations
- Bring to light potential systems inadequacies
 Department contact for outside communications with contracted software companies
- Contact between outside contracted software companies (Adeptia and Axion) and Paychex
- Explain the department's requirements and balance with the outside software's capabilities and
limitations
 Map high revenue clients’ General Ledger for import into client's software
- Mimic clients’ existing chart of accounts into the Paychex system in order to create files the
clients can import
 Resolve numeric discrepancies within clients’ files
- Resolving why a accounting file does not balance or does not match what the client's
documentation suggests
 Train new hires on Paychex systems and processes
- Mentor and train new hires
- Maintain mentor relationship to new hires for questions after training has concluded
General Ledger Support Specialist - Provide General Ledger service support to Paychex clients
 Provide General Ledger Support to Paychex clients
 Outstanding Customer Service Award/Online Services Department
 Offer system support with various browsers/softwares interfacing with PaychexOnline
 Assist clients with bank reconciliations/balancing books
 Implementing General Ledger Service for clients
 Assist other team members with problem solving
 Chosen as sole employee to Beta test remote client services system

2. Property and Casualty Insurance Agent
 3-time award winner for highest monthly revenue in sales
 Develop and maintain relationships with payroll representatives
 Provide product awareness to existing and potential Paychex clients
 Ensure that client coverage is in place by following proper guidelines
ESL FEDERAL CREDIT UNION - Rochester, NY 2009 to 2011
Teller Supervisor
 Asses and maintain branch compliance
 Responsible for teller hiring and performance feedback
 Balance branch and individuals
 Manage and mentor new employees
 Maintain efficient communications with corporate office
NORTHWESTERN MUTUAL FINANCIAL NETWORK (Intern) - Rochester, NY 2009
Education:
Bachelor of Science: Business Administration Marketing 2009
RochesterInstitute of Technology - Rochester, NY
Summary of Skills and Strengths:
 Deliberative
 Achiever
 Integrity
 Focused
 Adaptive
 Writing/Communication
 Market research
 Accounting
 Business management
 Problem Solving
 Time Management
Additional Information
LICENSES: NY State Life, Accident, and Health Insurance (2009-2011); Property and Casualty
License (2011-present)