1. Hannah Rose G. Dalanon
Email: hrdalanon@gmail.com
Mobile: 0933-558-0482
Address: Unit 2507 Tower A Sahara Plaza Al nahda Sharjah, UAE
PROFESSIONAL SUMMARY
I have acquired more than four years of working experience as Process Expert under the Analytics-Commercial Sales
Department in the Shipping Industry. I am a customer– and goal-oriented professional with experience in analytical and logical
skills, demonstrating records of providing comprehensive business performance and sales reports to stakeholders across the
world. I am able to manage multiple tasks and to meet deadlines. I have strong communication and interpersonal skills. I am
capable of working independently or in a team. Lastly, I am proficient in using the Internet, Microsoft Office tools, and other
systems specified on below acquired skills.
WORK EXPERIENCE
Process Expert, Maersk Group Analytics – Commercial Sales
Maersk Global Service Centres Ltd. (Maersk Line)
Cargo and Shipping Company,April 2015 – October 2015
Job Description:
 Provide analytical support to sales process and monitor performance in all steps of the sales pipeline from individual
sales persons, performances of clusters in actual sales and bookings, even up to supporting key clients by providing
them reports specificallytargeted to them.
 Track key metrics such as sales pipeline and monthly results to help business leads interpret how the sales team is
tracking againstgoals.
 Develop new reports related to sales performances, revenue reports, and any s ales-related reports requested by
stakeholders.
 Proactively seek best sources for all reporting requirements; and actively engage in discussions with stakeholders,
research for available information, and reach out to appropriate desks to understand the purpose of the report and
align expectations.
 Establish and maintain good relationships with stakeholders through constant communication and business
partnering; encourage stakeholder participation in the Customer Satisfaction Survey; and secure business from
existing clients whenever opportunity arises.
 Proactively give feedback, initiate follow-ups,communicate delays,and offer points of discussions to sales people.
 Regularly review, update, and upload administrative files; and ensure smooth and complete handovers of report
process to backups.
 Use and optimize new and existing standard / nonstandard systems and tools; and participate in available and
relevant HR, business,and systems trainings.
 Deliver related / nonrelated ad hoc requests to currently handled reports.
Senior Associate, Business Intelligence – Commercial Sales
Maersk Global Service Centres Ltd. (Maersk Line)
Cargo and Shipping Company,December 2013 – March 2015
Job Description:
 Proactively look for efficiencies in new and existing reports and processes; drive and support process excellence
projects and improvement initiatives; promote best practice sharing within and among teams; and give value -adding
services by providing substantial insights.
 Ensure timelydelivery of accurate reports by validating data and implementing sanitychecks.
 Establish and maintain good relationships with stakeholders through constant communication and business
partnering; and encourage stakeholder participation in the Customer Satisfaction Survey; and secure business from
existing clients whenever opportunity arises.

2.  Manage issues with minimal supervision, exhaust all possible solutions, and escalate to appropriate desks for
resolution ofmajor issues.
 Regularly review, update, and upload administrative files; and ensure smooth and complete handovers of report
process to backups.
 Consistentlypromote analytics and suggesthow to expand current tasks.
 Participate in available and relevant HR, business,and systems trainings.
 Deliver related / nonrelated ad hoc requests to currently handled reports.
Documentation Associate, STAD – Sales and Trade and Marketing Execution
Maersk Global Service Centres Ltd. (Maersk Line)
Cargo and Shipping Company,July 2011 – November 2013
Job Description:
 Provide listof products and prices to sales people for customer bidding.
 Update prices in the system specificallythe drafting and quotation requests.
 Analyze drafting and quotation requests sentby the counterparts.
 Audit critical drafting and quotation requests sentby the sales department.
 Respond to all inquiries in a timely and accurate manner.
 Make recommendations and suggestions on how to improve processes and procedures.
 Coordinate dailywork with Group Coordinators or with the Team Leader/Supervisor;and escalate difficultissues to
them when necessary.
 Perform activities in a manner thatwill contribute to the achievementof individual objectives ;and carry out activities
in accordance to the Standard Operating Procedures.
 Handle differenttypes of systems.
 Perform ad hoc tasks as instructed by superiors.
Student Assistant, Executive Director’s Office
Far Eastern University – Diliman
AY 2006-2007
Job Description:
 Offer customer service to students (e.g. assisting in their enrolmentapplication).
 Assistthe marketing department in endorsing the school and in promoting to join the school articulation.
 Assistin the data entry of the department’s records.
 Receive, distribute,and organize importantdocuments.
 Record and update inventories.
On-the-Job Trainee
Stream Global Services
AY 2007
Job Description:
 Interview and give instructions to applicants.
 Check test papers ofapplicants.
 Encode data to the computer.
 Operate the front desk.
EDUCATIONAL BACKGROUND
 Tertiary: Bachelor of Science in Business Administration
Major in Marketing
Far Eastern University,Diliman
May 2008 – May 2011
Bachelor of Science in Computer Science
Far Eastern University,Diliman

3. June 2007 – May 2008
 Secondary: St. Joseph School of Fairview, Fairview
March 2007
AWARDS
 Champ of the Month, for the month of January
Maersk Global Service Centres (Philippines) Ltd.
Given on February 2015
 Customer Service Award, for the month of March
Maersk Global Service Centres (Philippines) Ltd.
Given on April 2013
PERSONAL SKILLS AND VALUES
 Leadership and Interpersonal Skills: provides encouragement and support to the team and leads others with respect;
is a team player
 Work Ethic: is self-motivated, flexible, and willing to set goals and work to achieve them in a time required; can easily
adaptto changes and new things; is creative and detail-oriented
 Responsibility:is accustomed to being in a position ofresponsibility
 Communication Skills: communicates well in speaking; is comfortable and effective in communicating with both
superiors and staff
 Technical Skills:proficientin the use of the Internet and MS Office applications
 Values:is a patient, hardworking,and organized person;has a passion for excellence
ACQUIRED SKILLS
 Excellent in operating the MS Excel program
 Extensive knowledge in the following software applications:
 Salesforce
 SAP BI
 MARS (Maersk Automating Rating System)
 SAP (Systems,Applications,and Products in Data Processing)
 GCSS, CODS, WEBI, GSIS, MEPC
 Microsoft Office Access,Outlook, Excel, PowerPoint, Word
 Basic knowledge in Macro and Visual Basic Excel
 Basic knowledge in SAP Business One
SEMINARS AND COMPANY TOURS ATTENDED
 White Belt Training (Lean Six Sigma), Maersk Global Service Centres (Phils.) Ltd., January 2015
 MS Excel Intermediate Training, Maersk Global Service Centres (Phils.) Ltd., May 15-16,2014
 MS PowerPoint Training, Maersk Global Service Centres (Phils.) Ltd., March 20-21, 2014
 North Asia-PRS Excel Tool Training, Maersk Global Service Centres (Phils.) Ltd., June 16, 2012
ORGANIZATIONS
 JMA (Junior Marketing Association)
Far Eastern University – Nicanor Reyes Educational Foundation
Sampaguita Ave.,Mapayapa Village,Diliman,Quezon City
o Position:Member (2009-2010)

4.  ONE MOVE (Youth Ministry)
Fairview Christian Fellowship
#6 Pearl St., East Fairview, Quezon City
o Position:Member
 ROTARACK
Rotary of Barangay Holy Spirit
o Position:Member
REFERENCES
Mr. Gian Carlo Legaspi
ImportCustomer Service – Maersk Line A/S
Australia
Contact No.: +61 424616246
Ms. Arianne Garcia
ClientService Administrator – Tes-AMM
Singapore
Contact No.: +65 86721941
Ms. Sheryl Rudica
SubjectMatter Expert – Maersk Global Service Centres Ltd.
Contact No.: +63 906 4186680
Ms. Marife Caramat
Senior Specialist – Maersk Global Service Centres Ltd.
Contact No.: +63 932 1638756