1. John Bryan B. Bacalso (LTVP holder with
LOC)
Address : Blk.578, #10-1943, Ang Mo Kio Avenue 10 560578
Mobile# : 82998353
Email Address : jabee_06@yahoo.com, johnbryan091011@gmail.com
Career Overview:
CEI Certified Recruitment Professional with over 8 years of Recruitment experience, 5
years in Singapore Workforce with specialization in IT Recruitment.
Summary of Qualifications:
• More than 8 years of Recruitment experience
• Close to 2 years of customer service / call center or helpdesk experience
• Willingness to learn and grow with the company
• Possess strong passion in IT
• Able to communicate with different types of people in all levels.
• Willing to work on shifting schedules or traveling
WORK EXPERIENCE:
Jobline Consultancy Pte Ltd Singapore
Senior Recruitment Consultant
June 2010 – June 2015
Roles and Responsibilities:
• Responsible for IT recruitment from understanding the requirement, sourcing of
qualified candidates, coordination of interview, to hiring process.
• Proactively liaise with Clients to gather more information about the requirement to
serve them effectively and efficiently
• Responsible for the delivery of service for the customer based upon customer
requirements.
• Maintains clear and concise daily activity recording.
• Review, screen and analyze resumes to fulfill the role expectations and requirement
defined by clients.

2. • Ensures services are delivered and to the satisfaction of the customers, mainly
involving in staffing/ recruitment.
• Part of the team who holds responsibility for achieving the highest level of Customer
Satisfaction.
• Provide consultancy services to candidates and clients
• Maintain and build good relationships with existing clients
• Ensures a strong and seamless relationship by maintaining communications to the
team.
• Handled candidate’s portfolio and take charge in endorsing their profiles to perspective
clients
- Handled IT recruitment for various clients in SI and end user environment:
• System Integrator Companies
• IT Vendor Companies
• Outsourcing Companies
• Academe/ Universities
• Banking or Financial Institutions
• Government Ministries
- Handled recruitment for the following positions :
• Server Administrators / Engineers (Windows, AIX, Solaris, HP-UX and Linux)
• Datacentre Engineers
• VMware Engineers / Cloud Computing / Virtualzation Engineers
• Network Professionals
• IT Security Professionals
• Desktop Support
• Helpdesk Support
• Service Delivery Manager
• IT Operation Manager
• Project Manager
• Presales Consultant
• Post Sales Consultant
• Solution Architect (Infrastructure)
• Team Lead
• SAP Basis
• Etc.
Forte Employment Pte Ltd Singapore
Recruitment Consultant

3. February 2010 – May 2010
Roles and Responsibilities:
 Responsible for end to end recruitment from drafting the job description to
advertisement, coordination of interview, and offer process.
 Conduct formal interviews via telephone-screening or face to face interviews with job
applicants
 Arranges interviews for the client.
 Prepares Letter of Offer to selected candidates and Letter of Rejection to unsuccessful
candidates
 Developing new business through cold-calling and networking
 Sourcing suitable candidates for the client.
 Check time sheet and Process payroll of the temporary staffs
 Application of Employment Pass for foreigners.
 Do other task assigned by supervisor
TELUS International Philippines (Call Center environment)
Dell Financial Services Account
Technical/Customer Service Representative
November 2008 – February 2010
Roles and Responsibilities:
 Provide quality service to customers over the phone and email.
 Answers customer’s queries, give out information about the account
 Assist customers in creating profile online.
 Provide 1
st
level troubleshooting of customers account online, experience includes
creation of the account, resetting of passwords and deletion of the account.
 Provide basic technical troubleshooting for Dell Computers & Laptops.
 Resolve customer’s issue efficiently and effectively.
 Escalate calls to 2
nd
level support team if necessary
 Analyze, answer questions, and provide solutions or recommendation to address
customer’s issue.
 Log the issue into the system, monitor, process/follow up and ensure that issues are
closed within SLA.
 Do call out, update and keep customer’s posted to manage their expectation
 Assist customer on how to read their statement.
 Explain how finance charge is being calculated for every billing cycle.

4.  Apply no interest promotion to accounts that are eligible to have such promos but were
not processed.
 Ensuring Customer satisfaction and deliver the best financial service to each and every
customer in the quickest possible time.
Accenture Manila Delivery Center
Recruitment Assistant
February 2005 – November 21, 2008
Roles and Responsibilities:
• Responsible for IT recruitment from understanding the requirement, sourcing of
qualified candidates, coordination of interview, to hiring process.
 Administration of personal, leave, attendance and training records.
 Assist in payroll processing
 Conduct formal interviews via telephone-screening and face-to-face interviews with job
applicants
 Arranges interviews for management levels. Prepares Letter of Offer to selected
candidates and Letter of Rejection to unsuccessful candidates
 Conduct Orientation for the new employees.
 Responsible in consolidating the number of respondents to the ads which was released
in a weekly basis
 Responsible in consolidating the statistics of old and new incoming CVs
 Responsible of entering candidate’s data in the company’s database.
 Responsible in doing the monthly reports such as:
• CVs Forwarded to Projects – I consolidate the weekly reports when the
month ends.
• CVs Received from different Sourcing Channels – I consolidate the
weekly reports when the month ends.
 Maintain a tracking sheet of the CV’s encoded.
 Updates the status of the candidates in the database.
 Handles the validation of CVs from ERP channel and Vendor channel (CVs from these
channels are being treated as urgent CVs and should be prioritized).
 Responsible in maintaining records of the candidates from different projects
 Monitor and keep track of the employees assigned to different projects.
 Responsible in doing the reports from collected data from different projects
about the performance of the employees.
 Train or coach the new members on how to validate the CVs.
Jollibee Food Corporation

5. Service Crew/Cashier
November 2003 – April, 2004
Roles and Responsibilities:
 Take customers order and assemble the food.
 Responsible in maintaining the cleanliness and orderliness of the store.
SKILLS:
 Knowledgeable in Microsoft Word, Excel and PowerPoint
 Basic knowledge in PC trouble shooting
 Typing
 Stenography
EDUCATIONAL BACKGROUND
College : Polytechnic University of the Philippines
Bachelor in Office Administration
Sta Mesa, Metro Manila (Graduate)
(2000 – 2004)
Exams Passed : Civil Service Board Passer
Career Service Exam (Professional level)
Passed (80% ave.)
Taken at Juan Sumulong High School last April 10, 2005
Certificate of Employment Intermediaries (Basic)
with EFMA (CEI)
Passed
NTUC Trade Union House Singapore 189556
July 2012
Personal Particulars:
Name as per IC: Bacalso John Bryan Bedayo
Race: Filipino
Gender: Male

6. Nationality: Filipino (LTVP holder sponsored by a Singapore PR spouse)
-Eligible to work in Singapore by applying a Letter of Consent (LOC)
Date of Birth: 06/06/1983
Identification No.: G6400487K (FIN)
Marital Status: Married
Availability: 1 month
Reason for leaving: looking for a better career prospect

7. Nationality: Filipino (LTVP holder sponsored by a Singapore PR spouse)
-Eligible to work in Singapore by applying a Letter of Consent (LOC)
Date of Birth: 06/06/1983
Identification No.: G6400487K (FIN)
Marital Status: Married
Availability: 1 month
Reason for leaving: looking for a better career prospect