Organization / Workplace

Location

Occupation

Industry

Telecom / Mobile

About

I have worked in a managerial role in extremely fast paced environment in customer contact centre for both internal and external customers at world class, international organizations. An excellent communicator, with experience as a quality assurance call centre coach/manager who interacts with ease with all types of people. Experience includes project management as I set up and directly managed a call center in Manila, Philippines. Analyzed data and finances and created reports for high management, auditing of customer interactions with call center agent, high order investigation of interactions, direct management of an offshore team . I have worked both in North America as well as...