1. Kathie West, Chargeback Analyst
Denton, TX 76210, Cell: 940-453-1840, LinkedIn – kpylewest2003@gmail.com
My goal is to leverage my work experience and skill set to obtain a position that will allow me to grow both
professionally and have a positive impact to those I work with.
Computer skills:
SAP SAP Portal Business Objects Share Point
Excel Power point Image Now CRM
Oracle Citrex Verint
Technical Skills:
Trainer for SAP Audit Data Analysis
Trainer for Image Now Chargebacks Scorecard evaluation
Trainer for JD Edwards Error Resolution Process Improvement
Administrator Certification for Share Point Trend Identification
Accomplishments:
 Assisted in developing “Work from Home” policy and implementation.
 Assisted in developing the team recognition “Whatever it takes” program.
 Development of the IU unit of measure SOP to reduce system errors.
 Assisted in developing the VA team cross training on all critical roles.
 Established strategies for VA team chargebacks. Reduced denials by 47%. From 10K to 6K debit count.
 Established criteria for setting up a new database for the TMOP file for the VA team. This replaced an
older outdated database. This allowing cleaner data and decreased number of system errors.
 Developed email process for the VA team and VA stakeholders to improve communication and business
relationships.
Professional Experience:
McKesson
December 2014 to Current
Contract - Chargeback Analyst
Increase financial position by reducing our day’s chargeback outstanding by identifying root causes. For
the month of December, I have reduced the 180 day debit and dollar amounts by 49%
Implement new processes to reduce errors on contract pricing and eligibility.
McKesson Financial Center
Contract Analyst
April 2014 to December 2014

2. Load and maintain GPO contracts for the Novation business segment.
Trained team on Share Point processes to centralize daily reports and membership rosters.
Collaborate with suppliers to resolve membership and pricing discrepancies.
McKesson Financial Center
January 2010 to March 2014
VA Team Lead
As a team lead, I monitor the quantitative and qualitative result that is to be achieved. Provide guidance and
cohesiveness.
Responsibilities:
Develop chargeback strategies.
Delegation of work load
Liaison to VA and main point of contact
Assisted in implementing new processes for error reduction.
Process reports to forecast our financial impact.
Track team development and training.
Provide weekly spreadsheet to management and customers on any outstanding opportunities.
McKesson Financial Center
May 2008 to December 2010
Contract Associate
Responsibilities:
Load and maintain contracts
Work Chargeback denials
Analyzed customer sales data on MHA business segment
Answer customer questions and email inquiries.
Process annual MHA contract roll & expirations.
McKesson Medical Surgical
April 2003 to April 2008
Customer Service Lead
Accomplished customer service team lead. Proficient in all areas relating to
customer service. I have been a trained customer service and JD. Edwards system. I have excellent
communication skills and work ethic.
Responsibilities:
Assist customers with product knowledge.
Maintain up to date customer information.
District returns sales.
Process credits and returns for the DC.
Assist sales force with orders, dropship orders, credits and any open reports.
Run daily, weekly and monthly reports to ensure updated information on any orders or credits.