1. Brianna Pentlin
299 Red Clay Road, Laurel, Maryland 20724
(816) 728-6143
pentlinb@yahoo.com
SUMMARY
Consistently applied policies and regulations regarding standardized production, and provided guidance to
members regarding financial and administrative processes. Oversaw the processing of member gains and
losses, and proficient in the use of the Microsoft Suite.
KEY QUALIFICATIONS
 Secret Clearance  Clerical  Customer Service
 Well Organized  Time Management  Communication
 Customer Service  English Language  Operations Analysis
EXPERIENCE
Clerical
 Extensive background usage of the entire Microsoft Suite, to include Word, Excel, and
PowerPoint.
 Facilitated the organization and update of personnel service records and files.
 Processed transactions concerning sensitive personnel information.
Communication
 Communicated effectively with members of diverse backgrounds, and successfully initiated and
routed concerns to the effective supervisor.
 Proficient at using the Microsoft Suite, and capable of drafting formal correspondence to high-level
members.
Customer Service
 Explained policies and regulations concerning member pay and transition.
 Initiated transactions in accordance with regulations, and followed through with over 75 processes
concerning member transfer and separation.
 Recommended courses of action to members and families, in accordance with regulation.
Operations Analysis
 Introduced new standard operating procedures concerning existing operations, and effectively
reduced the time required to process member transactions.

2. EMPLOYMENT HISTORY
 September 2012-July 2015 Personnel Specialist U.S. Navy
 June 2010-August 2012 Lifeguard at Midwest Pool Management, Kansas City, MO
EDUCATION
 U.S. Navy Personnel Specialist
 Raytown Senior High School, Raytown, MO