Michael Samuels is seeking a position in banking operations support, management, or a related field. He has over 18 years of experience in management and electronic banking. He has a Bachelor's degree in Computer Science and certifications in treasury management. Samuels has a proven track record of meeting deadlines, developing teams, and exceeding performance benchmarks in his previous roles at several large banks.

1. Michael H. Samuels,
8002 Apt. 304 University Ridge, Charlotte, NC 28213
Phone: 704.509.4223
Mobile: 704.232.5984
Email: michael.samuels25@yahoo.com
PROFESSIONAL QUALIFICAITONS
I am a result oriented Banking professional with a proven track record of meeting all ascribed deadlines with
distinction. I am seeking a positon in banking operations support, management or related field in which I can
showcase my leadership, communicative, problem solving and negotiation skills. Having accomplished over
18 illustrious years in management and electronic banking. I am positioned to utilize my skills into the
globalized banking market. I have an extensive and diverse knowledge base in Treasury services products
and payment systems, both on the national and international landscape. I am a collegial, highly analytical,
data-driven, and self-motivated professional committed to the missionand visionof the rigorous corporate
banking industry. The demonstrated skills that I have accrued over the years have positioned me to be a
competitive leader and change agent in this or related fields. I always strive towards excellence and am
focused on being heads and shoulders above my peers in the ultra-competitive marketplace. My educational
and technological background gives me the unique advantage of merging art and science, that is, I am an
expert at motivating my reports to exceed company benchmarks while maintaining a focus of the company’s
bottom line. In addition, as an AAP and CCM /CTP recipient, I gained a deep-seated knowledge of the Treasury
functions; financial regulatory environment including legislations relating to financial crimes, money
laundering and financial disclosures. It is my belief that you are as good as the weakest member of your team.
Therefore, I take tremendous pride in transforming the teams I manage into future leaders who will surpass
the expectations ascribed to them.
EDUCATION & TRAINING CERTIFICATIONS
Bachelor of Arts in Computer Science
University of North Carolina at Charlotte
Completed Coursework in Information Technology
Courses included Microsoft word, Excel, Power Point, Window7
Central Piedmont Community College
Continuing School of Education (2014)
In-House (Work Training Facility)
Completed Training in Leadership Development (44 core hours), Project Management (24 core hours), and
Seven Habits of Highly Effective People Training (34 core hours)
Certified Treasury Professional (CTP/CCM ) 2003-2016
Association for Financial Professional

2. Accredited ACH Professional AAP 1999 - 2014
National Automated Clearing House Association
Primary Leadership Development Certificate
United States Army (Reserve)
Michael H. Samuel—Page 2
PROFESSIONAL ACCOMPLISHMENTS
 Benchmarked with internal business partners and external business entities to identify and
implement best practices that resulted in highly productive and efficient teams.
 Utilized six sigma resources for implementation of continuous process improvement.
 Encouraged and coached team members in their professional development with over 50% of team members
on the ACH (Automated Clearing House) Schedule Control Group attaining the AAP (Accredited ACH
professional) certification.
 Actively participated in fivebank mergers (acquisitions), divestitures and internal consolidations.
 Worked on project team which developed process which converted ACH transactions to wires and was
 Implemented for contingency purposes
 Achieved reduction, by 15%, the time it took for Technical Specialists to resolve customer issues.
 Developed a robust partnership with internal business units which optimized corporate customer
relationships.
 Organized team which resolved over 98% of all calls on the first interaction between team members and
customers.
 Leveraged business partners’ relations which provided consistent quality service for our corporate clients.
 Managed collaboratively and slashed department’s budget by 10% efficiently balancing spending with
business needs, while ensuring the continuation and enhancements of services.
PROFESSIONAL EXPERIENCE
The Norman Group, North Carolina, October 2015 to April 2017 (Wells Fargo Bank)
Business Analyst 3. Managedworkflow for processing international electronic wires across 2 sites (Charlotte
&Hong Kong). Monitored incoming and outgoing transactions in order to exceed or meet Service Level
Agreements. Identified knowledge gaps amongst team members and recommended appropriate training.
Reported and escalated all systems failures or problems for resolution. Convened daily meeting with managers
in Charlotte and Hong Kong to ensure capabilities and strategies needed to meet or exceed daily production
requirements. Ensured Standard Ordered Funds transfer were completed and reviewed (signed off on) Daily
Reconciliation Reports. Ensured that Supplementary Funding to CHIPS were made timely.

3. Wachovia/Wells Fargo, Charlotte, North Carolina, October 2009 to February 2013
Operations Manager. Effectively managed ACH Customer Support team whose primary responsibility
included resolving corporate and retail customers’ issues pertaining to payment transactions. Counselled,
hired and prepared performance evaluations. Evaluated Technical Specialists calls to identify telephone
etiquette, knowledge gaps which resulted in stellar team performances. Developed formal and informal
training activities for the all team members which included new developments and changes pertaining to the
payment systems. Prepared the annual operating budget for planning and control purposes. Worked with
Treasury Services to respond to RFI’s and RFP’s. Participated in quarterly business planning sessions and
ACH Services Leadership meetings ensuring goals were achieved. Played an active role in consolidation of
Wachovia’s and Wells Fargo’s ACH Customer Support Team. Assisted in managing the schedule control group
whose primary responsibility included collection and distribution of ACH corporate files. Advised corporate
customers on file formats and NACHA’s rules and regulations governing the payment system. Resolved
abstruse issues with a high degree of efficiency.
Wachovia Bank N.A., Charlotte, North Carolina, March 2002 to October 2009
ACH Customer Support Manager. Managed the ACH Customer Support group. Convened monthly meetings
for team members keeping them apprised on all payment systems developments and attended to all
concerns. Identified and ensured that any mandatory developmental and professional enhancement courses
were on target or completed. Monitored individual and overall team member’s monthly statistical reports
which included call volume, response, and resolution time. Identified variances in performance if company
targets were not met and instituted corrective actions for any inexactitude. As Subject Matter Expert,
coordinated processes when ACH files were converted to wires. Developed strategies that enhanced customer
experience. Maintained productive relationship with Treasury Management, Fraud Audit, Risk, Compliance,
IT and Product Management.
Michael H. Samuel—Page 3
First Union National Bank, Charlotte, North Carolina, September 1994 to March 2002
Schedule Control, Database and EDI Manager. Managed team that spanned two shifts whose primary
responsibility included origination and distribution ACH and EDI files and setting up corporate customer’s
profiles on the Pep+ (Paperless Entry Processing) Database. Partnered with Treasury Operations and Risk
Management in designing new customer products. Championed a lead role in planning and executing
consolidation of ACH file processing groups during the acquisition of First Fidelity, Corestate, Legacy
Wachovia and Signet banks by First Union. Monitored qualitative and quantitative performance of team
members. Ensured that the adequacy of internal controls, backup systems, and disaster recovery plans were
maintained and operational. Forecasted and compiled monthly service delivery and quality control reports.
First Union National Bank Charlotte, North Carolina, July 1992 to September 1994
Schedule Controller. Validated receipt of ACH files from corporate originators and the ACH
Operator (Federal Reserve). Verified file totals to ensure they matched those provided by the
originator. Scheduled processing systems; inputting ACH jobs into the mainframe system. Utilized
technical knowledge to navigate several reporting systems including OSCI, WSF2, Optical, PC NDM,

4. DDA (EMERALD), Common Entry (posting system), WSF2, and Optical. Released output files after
verification to internal systems applications such as Emerald, general ledger, time deposit, and
externally to the Federal Reserve. Identified and resolved fileand data transmission issues.
Escalated corporate customers’ issues to Treasury management when appropriate. Participated in
Disaster recovery planning and execution.