1. RACHEL MCKENZIE
Phone: 615-259-6268 | Email: hudsonrachel96@yahoo.com
Position Applying For:Director, First-Party Operations
Objective:To further my advancement at Frost-Arnett in the collection industry by applying my
managerial skills and knowledge of our accounts receivable needs to create a centralized structure.
Work Experience Summary:
Department Manager, Outsourcing Pre-collect • FROST-ARNETT • 2007- Present
- Responsible for managing the work efficacy and productivity of 15 or more employees.
- Communicating directly with clients via phone and email to assist in the development of
collection strategies and to assist in resolving any issues that may be hindering our ability to
maximize customer’s satisfaction.
- Gathering data, compiling information and presenting the material in a concise manner.
- 10 years of insurance billing experience
- Ensure that the team meets financial and dashboard metrics
- Provide support for both short and long term operational/ business strategies.
- Ability to resolve conflicts and remove barriers to achieve common goals
- Hold others not within reporting structure accountable for deadlines and deliverables
- Displayed a proactive leadership style to model and promote a culture of trust and collaboration.
- Managed activities of assigned associates to ensure accurate and timely billing of claims, prompt
and efficient
- Follow-up on accounts, and timely processing of payments and adjustments.
Certified Nurse Assistant • NHCHealth Care • 2003-2005
- Responsible for the direct care of patients by assessing vital signs, and creating daily schedules to
ensure that patient needs were being met according to the company’s standards.
Transferrable Skills:
- Excellent Interpersonal Skills and communication skills (Oraland Written)
- Mastery of Microsoft Office: Word, Excel, PowerPoint, Office 365
- Advanced understanding of LiveVox system, Debt Manager,client systems ((Epic, Kam,
Centricity, Med-suite, Athena)
Additional Qualifications/Certifications:
- CNA Certification, licensed 2003
- Certified EKG Technician
Education:
Candidate for B.S., Health Care administration. Expected date of completion August 2018. 97/180 credit
hours successfully completed.
