1. CAROLYN DUHART
1102 Brixworth Pl NE, Brookhaven, Georgia 30319-4100 | (C) 4046806554 | carolyn.duhart@gmail.com
Professional Summary
Manager Logistics who responds to shifting business needs and priorities in a systematic and effective way
Excels at research, analysis and customer focus
Skills
SQL Communication Skills
Operational assessments Analytical/Research Skills
Trained in Six Sigma methodologies Teamwork
Test case scenarios Coaching/Developing
Microsoft Office Suite Learns Quickly
Customer-oriented Takes Initiative
Work History
Manager, Logistics 03/2015 to Current
Cricket Wireless – Atlanta, GA
Identified over 10 million dollars in the underpayment to dealer partners due to data source issues
Established and maintained 359 wireless dealer partnerships to more positive image of our group with the dealers
Resolves dealer disputes on trailing credit payments
Communicates with dealers and field sales on resolving dealer trailing credit disputes or general questions
Communicates operational issues and changes to supervisor on a regular basis
Conducts trailing credit analysis and incorporates findings by updating an issue tracker I created for overall issue analysis
and resolution
Identifies and troubleshoots database and database source issues and refers them to the developer
Resolves or escalates problem tickets to resolve dealer reported trailing credit issues
Implemented a tracking system for trailing credits and disputes system issues and their resolution
Recommends process and systems improvements such as using SharePoint workflows to track incoming dispute data
Researches and reports issues regarding the integrity of data flow into databases
Recommends operational improvements based on tracking and analysis
Performs user acceptance testing with a focus on documenting defects and executing test cases
Maintains accurate reporting of credit disputes for executive level management
Creates and updates a daily dispute status report
Compensation Analyst 01/2013 to 03/2015
Cricket Wireless – Atlanta, GA
One of the first members of the newly formed startup company AIO Wireless now Cricket Wireless
Participated in numerous meetings for the design and implementation of systems that would impact the design
implementation of the commission system
Contributed in matters of significance such as commission report development, the impact of system

2. changes/enhancements on commission systems and compensation processing impact
Assisted with new commission system administration and development in collaboration with IT
Performed user acceptance testing on the newly implemented commission system
Identified issues, analyzed data and information, and recommended changes to management.
Identified commission processing issues and worked closely with project manager and IT for timely resolution
Ensured accuracy of data through partnerships with team members and provided day-to-day validation and spot checks
Created training documents for dealer and field sales for the new commission system
Performed commission payout validation for dealer and field sales
Researched and resolved commission inquiries and disputes for dealers and field sales managers
Had a very thorough technical understanding and of multiple business systems
Communicated with wireless dealers and field sales managers regarding their commission payment questions/issues
Used multiple systems for research and validation of commission payments
Regional Sales Compensation Analyst 09/2011 to 12/2012
AT&T – Atlanta, GA
Researched and resolved my assigned regions unresolved dealer commission disputes from the processing center
Supported sales quota processes, including ownership of changes and communication to the sales team
Provided support and analysis to interpret actual results compared against compensation targets, including sales attainment
reporting to leadership
Reviewed sales compensation plans, outlining key metrics (target incentive, quota, commission rates, etc.) by role for
field sale manager's teams upon request
Built ad hoc Excel reports using commission data as requested by sales management Maintained detailed, accurate, and
organized records of calculations, payouts, and reconciling items. Includes Ad Hoc reports
Education
Master of Arts: Business Administration
Kennesaw State University - Kennesaw, GA
Bachelor of Arts: Mathematics
Daemen College - Amherst, NY