1. P HONE 0702797215 • E-MA IL: kwam bokam art ha196@ yah oo. com
I.D NUMBER 29933253
M A R T H A K W A M B O K A
N Y A N G A U
CAREER OBJECTIVES
Use the training I have received and interest to create a positive change in
the working area. Be focused and objective in formulation of strategies,
excel in a dynamic and challenging working environment.
PERSONAL ATTRIBUTES
• Goal oriented and committed to excellence
• Dynamic and willing to take initiative
• Reliable, focused and resourceful
• Able to learn fast
• To be a competent social worker
• Can handle complaints in a calm manner
• Like working as a team
• Good communication skills
ACADEMIC QUALIFICATION
Jan 2012 to May 2012: ST. ANNS COLLEGE
Internet and Core- Computing Certification (Distinction)
Computer fundamentals DISTINCTION
Ms Windows DISTINCTION
Ms word DISTINCTION
Ms excel DISTINCTION
Ms Access DISTINCTION
Ms Power point DISTINCTION
Networking DISTINCTION
2. 2009 to 2011: ST. CATHERINE IRANDA HIGH SCHOOOL
K.C.S.E: B-
2007 to 2009: ST. CHARLES LWANGA ICHUNI GIRLS HIGH
SCHOOL
1999 to 2006: IRANDA PRIMARY SCHOOL
K.C.P.E: (257 marks)
WORK EXPERIENCE
2016 FEB -TO DATE : SHELL HIGHVIEW SERVICE STATION
STATION CLERK.
RESPONSIBILITIES
• Maintain and update filling.
• Collect, count, do basic bookkeeping and complete banking
transactions.
• Communicate with customers, employees and other individuals.
• Address complaints to the station manager.
• Compile and sort file records.
• Operate office machines.
• Compute and records reports in the system.
MAY 2015-JAN 2016 : SHELL HIGHVIEW SERVICE STATION
SERVICE BAY SUPERVISOR.
RESPONSIBILITIES
• Ensuring excellent customer service.
• Motivating and encouraging staffs.
• Resolving customer complaints.
• Completing daily paperwork and computation in a timely
manner.
• Supervising and discipline all staffs according to company
policies.
• Monitoring cash over/ short.
3. • Stock monitoring and computation.
DEC 2012- APRIL 2015: RUTALB AGENCIES AND STATIONERS
CUSTOMER CARE REPRESENTATIVE
RESPONSIBILITIES
• Typesetting
• Printing
• Binding
• Lamination
• Scanning
• KRA Pin Registration
• Photocopying
• Downloading payslips
• Handling customer complaints and solving them appropriately.
CLUB MEMBERSHIP AND RESPONSIBILITIES
MEMBER OF MATHS CLUB ST. CATHERINE IRANDA HIGH
SCHOOL (2009-2011)
HOBBIES
• TRAVELLING
• MAKING FRIENDS
• PLAYING SOCCER
• DOING SOCIAL WORK
• SOCIALIZING
REFEREES
MR. ALBERT ONDARI
MANAGER RUTALB AGENCIES AND STATIONERS
ondarialbert@gmail.com
+254723493927
MR. INNOCENT BICHAGE SIRO
PRINCIPAL ST. CATHERINE IRANDA
+254723099344
GEOFFREY MUSUNGU
MANAGER SHELL HIGHVIEW SERVICE STATION
