1. C.T.SMITH2016@GMAIL.COM 314-960-8444 WWW.LINKEDIN.COM/IN/CHEIDORN
CS
OBJECTIVE
Seeking career
opportunity in business
and/or education to
build customer
relationships, deal in
data analysis,
accounting, and
computers.
SKILLS
- Business process and
improvement
- Forecasting and
planning business
prospect
- Expert Excel
experience
- Microsoft Office
- Networking
- Advanced
communication skills
- Critical thinking
- Problem solving
- Training, supervision,
management of other
team members
- Personable
CHRISTEL (HEIDORN) SMITH
QUALITY REPORT ANALYST
EXPERIENCE
QUALITY REPORT ANALYST • UNIGROUP • 02/2016-CURRENT
 Manages shipment and customer satisfaction survey data and develops and
maintains reporting to ensure the successful execution of quality processes.
 Creates and writes processes and procedures related to the mining of
customer satisfaction survey data, internal task management and shipment
volume projections.
 Isolates and researches problems, analyzes results and makes
recommendations for process improvements and assists in resolution
implementation.
 Data mining, budget forecasting, monitoring quality assurance metrics,
dashboard and report creation and monthly management, customer support,
client performance reporting
RELOCATION MANAGEMENT SPECIALIST • UNIGROUP • 04/2014-02/2016
 Customer and 3rd party company relations in logistics for transportation of
household goods
 Building, maintaining, and improving business relationships with
agents/carriers in relocation services
 Monitoring quality assurance programs and the ranking of companies -Enters,
updates and maintains data associated with specific program qualification
requirements.
 Manages program and/or rate filing requirements/ deadlines and advises
management of approaching deadlines. Works special projects assigned and
trains additional full-time and temporary staff.
SERVER • BILLY G’S KIRKWOOD • 07/2013-04/2014
 Customer service, hostess, money management, training/ management
 Social media: updating, respond to customer inquiries
 Quality Management, ensured guests were satisfied with their experience.
SERVER • RED LOBSTER • 03/2011-07/2013
 Customer service, hostess, money management, training/ management
CREW TRAINER • MCDONALD’S • 09/2008-07/2011
 Customer service, hostess, money management, training/ management

2. CS CHRISTEL (HEIDORN) SMITH
QUALITY REPORT ANALYST | LINK TO OTHER ONLINE PROPERTIES:
PORTFOLIO/WEBSITE/BLOG
SCHOOL TWITTER HANDLE 314-960-8444 WWW.LINKEDIN.COM/IN/
CHEIDORN
2
EDUCATION
ASSOCIATE OF APPLIED SCIENCE • 2014 • ST. LOUIS COMMUNITY COLLEGE
Deaf Communication Studies
TRAIN THE TRAINER • 2016 • UNIGROUP
Workshop for training skills and effective ways to help a company succeed
VOLUNTEER EXPERIENCE
Volunteer with Special Olympics – 6 years
Volunteer speaking skills/sign language to elementary students – 2014
Komen Race For The Cure Volunteer – 2014
Angels Arms Volunteer – 2 years