1. Amy Olsen aolsen5@my.wctc.edu
Sussex, WI 53089 414.426.0377 www.linkedin.com
EXPERIENCED IN HUMAN RESOURCES with two years of proven success. Strengths include:
being people oriented, detail minded, customer service, adapts well to change, strong
communication skills, recruiting process, multi-tasking, problem solving, managing, quick learner,
energetic, enthusiastic, meets deadlines, administrative skills, takes initiative, and professional.
Skills: Leadership, Team Player, Time Management, Plan, Organize, Prioritize Work,
Computer Skills: Kronos Payroll System, People Soft, Odyssey, ADP Payroll and Background
Check System, Keller Safety Online, Career Builder, Tech Connect, Indeed.com,
Monster Jobs, and Projobnet.com
Key Achievements
 Leadership Education and Development Session Certificate
 Phi Theta Kappa Honor Society at Waukesha County Technical College
 National Technical Honor Society at Waukesha County Technical College
Seminars: Living 2 Lead, Raising Deaf Awareness-The Basics, Not Any More, Stress Management,
Technology, Etiquette, and Networking, and LEAD Workshops at Waukesha County
Technical College
EDUCATION
Waukesha County Technical College Pewaukee, WI
Human Resources Program January 2014 to Present
Anticipate Graduation 2015
Milwaukee Area Technical College Milwaukee, WI
Associate Degree in Business Mid-Management December 1997
Relevant Courses:
Microcomputer Bus Apps I Records Management
Principles of Management Federal Labor Law
State Labor Law Human Resource Management
Intro to Entrepreneurship Employee Train and Development
Safety Management Principles of Insurance
EXPERIENCE
Heraeus Electro-Nite Co., LLC Hartland, WI
Human Resources Administrative Assistant Intern May 2015 to August 2015
 Reorganized employees files into a new format
 Audited these files along with I-9 Forms and Training Files for compliance
 Joined the Wellness Committee
 Coordinated the New Handbook Project
 Executed element of payroll, recruiting, termination, orientation, and onboarding process
 Maintained the bulletin boards in the lunch rooms
Waukesha County Technical College Pewaukee, WI
Front Desk Clerk September 2014 to May 2015
 Managed the front desk area, sign people up for award ceremonies and other events
 Filled table tents around campus with event flyers
 Handled the lost and found items to keep at a minimum
 Made new student orientation folders with the necessary paperwork
 Put together bags of food for the campus cupboard

2. Amy Olsen aolsen5@my.wctc.edu
Pick ‘N Save Sussex, WI
Customer Service Representative 2001 to 2014
Assistant Front End Manager and Customer Service Representative
 Oversaw 20-30 employees daily to ensure quality customer service and generate
repeat business
 Disciplined employees and provided written documentation and or suspension if
needed, following company policy and procedures
 Handled customer problems quickly and efficiently to resolve issues and generate
customer satisfaction
 Directed traffic flow of customers to route a quicker check out process and store
efficiency
Front End Manager and Manager on Duty
 Wrote employee reviews monthly to improve staff performance
 Coached current employees and trained new employees
 Wrote the front end schedule
Employee Service Representative and Manager on Duty
 Interviewed and hired new staff on various occasions along with handling new staff
orientation and training
 Consistently multi-tasked throughout the day to keep store running efficiency
 Put together special events for employees/customers
VOLUNTEER AND COMMUNITY INVOLVEMENT
Shop till You Drop Event Coordinator in 2009 at Willow Springs School
Shop till You Drop Volunteer Coordinator in 2013 at Willow Springs School
Cub Scouts Chaperone
Daisy Treasurer and Co-Leader
PROJECTS AND ORGANIZATIONS
Society for Human Resource Management Vice President
New Student Orientation Project

3. Amy Olsen aolsen5@my.wctc.edu
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