![Ensuring Quality in Polyglot institution Oman<br />Done by: Suleiman Al_Subeihi<br />Spring 2011/ SQU <br />Overview <br />This paper will be as a plan to ensure quality of Polyglot Institute Oman. I will go through important stations of this plan which I will discuss them in depth. I will mention the main goal and objectives of this plan and then description of personnel, content, environment and tools to assess them. But what is Polyglot institute Oman mission? Polyglot institute Oman is responsible for pioneering vocational training within the Sultanate, and this was recognized with the institute becoming classified as a Grade ‘A’ Institute by the Ministry of Manpower. Polyglot holds the highest reputation for both its existing program of courses and its foresight into the development of new areas of training and needs within the Sultanate. With the growing requirement for a qualified, reliable and resourceful Omani workforce, it is essential that training reflects the needs of every type of industry, and it is with this knowledge is worked to provide everyone with the ability to learn and succeed in their chosen field of study. This institute provides many courses in many fields for example; Administration and commercial courses field, such as career program, Arabic and English typing, administration and management, government funded program. In language courses part it provides many courses like; English language, ESP courses, Arabic language, Moderns languages, general translation program. In IT field it provides many courses such as; office skills, Programming & database, hardware and network, graphic design, security and management. That was short description of mission and what the institute do. In this paper I will evaluate personnel, content and curriculum by using many tools which help me to inform me weakness and strings of each one, which will lead me to write my recommendation at the end. The main goal of this plan is to ensure quality of Polyglot institute Oman. The main objectives that will focus in this research are to develop personnel knowledge and skills by assessing the quality of products and services. The second objective is to improve the curriculum by assessing the whole content and products. The third objective of this research is to provide qualitative environment for teaching and learning by ensuring the quality of material and stuffs around the environment. <br />Personnel:<br />Personnel of this institution are administrator, instructors and staff. I want to make sure how they do their job and tasks to ensure the quality of institution's services which provided by this staff. First, I will describe the attributes of each one, administrator should has an excellent skills which are important for leading institution's staff and should his recommendations are affecting the progress of institution. Instructors should update themselves of newest methods of teaching and use an interactive technique, they should use an appropriate content for their students. Staff should follow instructions of administrator and they should do their works according to the policy, vision and objectives of the institution. To assess their job according to institution's objectives I will use specific tools for that purpose as follow:<br />,[object Object]](https://image.slidesharecdn.com/resecchpaper68703-110429061310-phpapp02/85/Resecch-paper-68703-1-320.jpg)
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- 2. gggeneral DiminutionYesNo CommentsIs the administrator following the policy of institution?Does he recommend the progress of staff?Does he attend institution on the time?Does he gave instructions and observe staff?
- 3. Teachers: I think surveys and descriptive reports are good tools to assess the performance of teachers. Survey provides a good opportunity for students to give their impacts of teacher's performance and achievement. On the other hand, descriptive report allow student to put their comments or suggestions to improve performance of teachers. There are some questions which will be included on survey;
- 4. Items1(poor)2(good)3(very good)4(excellent)5(Perfect)Using new teaching of methods.Make classroom interactive.Skills of presenting content.Make student participate.
- 5. What type of duty that you are responsible to do it within the institution?How the administrations help you to improve your quality of your duty?Do you have any complaint which make you not comfortable to work?Staff: by using interview I will assess the faculty members of this institution as follow;