The document outlines the research design for a study examining hospital staff's perceptions of public hospital structures in Santiago City using a phenomenological approach. The study will use semi-structured interviews, document review, and naturalistic and controlled observation to gather data from purposively sampled professionals at a public hospital. Data will be analyzed through coding, categorization, and theme identification. Ethical considerations like informed consent, confidentiality, and the Belmont Report's principles of beneficence, respect for human dignity, and justice will be followed.