Replacements

1. Replacements
Flipkart Marketplace

2. Replacement
• Replacement is the action or process of sending something in place of
another
• Reasons for Replacement
 Damaged Shipping
 Defective Item
 Missing Items
 Wrong item/s

3. Replacement Overview
Seller Approves
Replacement request
Searches for the right
product in his
inventory
If product listed on
website, Ships it to
customer/ Lists & then
ships it to customer
* No part replacements / Seller bears Replacement costs

4. Replacement Process
Customer calls Toll free
number in CS
CS
checks
eligibility
Customer Informed /
case closed
CS creates
Replacement
request by entering
Replacement Reason
Seller
Approve
Seller creates “Return ID”, Fixes slot for
Reverse Logistics & obtains pick-up
address
Customer can
raise Dispute
EKL picks product
from Customer &
updates tracking ID
Order Management
processes
Replacement
Request
Customer product
replaced/ Case
closed
Yes
No
No
Yes

5. Questions?
Contact Seller Support for any issues/queries