1. SHEREIF AHMED MOSTAFA MOHAMED
IT Project Engineer
Egypt: +2-(01224243400, 01061010003)
E-Mails: (sherifmostafa1986@gmail.com, sherifmostafa1986@yahoo.com)
BACHELORSDegree
INFORMATION SYSTEMS
AdvancedAcademy
2003-2007
Education
Summary
Seekingajobina professional anddynamicorganizationwhereIhave chance to apply
my skillsandacquire knowledgealongwiththe righttoolstoincrease the present
value of my organizationandconsequentlymyself.
Work History
IT TechnicalSupportEngineer"ITG"
2007-2015
 The First Line of support for End Users
 Microsoft Labs preparation, trouble shooting, configuration cleanup.
 Taking the responsibility of training courses preparation.
 Support for Client operating system Microsoft windows (XP, 2000
Professional, Me, NT workstation, 98, and 95).

2. 2008-2009  Providing support for users and guests and technical issue resolution via
E-mail, Phone and Ticket system
 Responsible for Cisco IP Phones
IT TechnicalSupportEngineer
2009-2010
IT TechnicalSupportEngineer
 Supporting Users
 Finance Agent responsible for all things belongs to IT
Department "PRs and POs" on SAP application
2010-2012  Responsible and managing users request for the ticketing system.
"Remedy , GPMO and Kinetic
 Supporting IOS, Android and Mobile services "BYOD"
 Dealing and test all the application on Windows 7
 Install and configure computer systems, diagnose hardware/software
faults and solve technical issue for Servers, Printers, Workstations, either
over the phone or face-to-face.
 Installing, configuring and support for IBM Lotus Notes client software.
 Managing hardware,software,inventory by Microsoft System Center
Configuration Manager ”SCCM”
 Troubleshoot technical issues concerning firewalls, mail servers, proxy
servers and domain
controllers.
IT Engineer
Achievements:
 Good performance,attitudeand communication skillsaward
Achievements:
 AdjustmentHRtraining softwarewhich led to saving company costforbuying
newLicenses
 Earned promotion froman entry-levelposition to lead IT specialists formy
department

3. 2012-2015
IT Team Leader
 Responsible for the all Company HW & Software Resources
 Contacting Top management for Great Issues
 Responsible for upgrading the IT Team skills & experience
 Responsible for AD, File Server, Print Server
 Responsible for implementing Group Policies & User Restrictions in the
Environment.
 Responsible for managing 3 Sites (Cairo, Suez and 10th Ramadan).
 Evaluate all IT members every quarter of the year
 Training engineers on solving technical problems and optimizing
devices.
 Training New Hires employees for the Company's IT tools and
environments
 Reviewing the documents prepared for license and contract agreements.
 Focal point of communication between IT Departments
 Lotus Notes Administrations :
 Lotus Notes Messaging , Lotus Sametime support and administration activities
 Creating, modifying and managing Lotus accounts and mail groups
 Troubleshooting archives and lotus systemfiles
 Managing access control and permissions for all lotus databases
 Lotus notes traveler configuring
 Delete unused and leaved accounts and controlling the deny list
 Configuring and creating mail rolls and folders
 Working with Microsoft Configuration Manager as Monitoring,
inventory, and reporting Tool.
 Evaluate requirements per user’s needs and create a PR with it in SAP
system
 Ensure that the business is quickly informed and kept up to date during
unplanned / planned outages via email notifications.
 Tracking and preparing reports incidents, problem resolution
performance trends, and ensures Acceptable Quality Levels (AQLs) are
met.
 Troubleshooting servers problems as 1st level support and escalate
critical issues to the responsible contractor as per SLA like IBM,
Capgimini, HP, Lenovo….Etc.
Achievements:
 Solving a challengedecreasing customercomplaintsaboutNew Company hire
cycle
 Developed systemproceduresforcompany’sNew hirecycle
 Met and exceeded KPIsperformanceforallmy teammembers
 ImplementBYOD service forcompany employees
 Successfully migratemorethan 200 PCsto windows7 in less than onemonth
beforedeadline


4. 2015 -TillPresent
IT ProjectEngineer
 Support and maintain Customer requirements, including troubleshooting and
training.
 Support and maintain company networks and infrastructure by dealing with
Cisco switches
 Ensured proper working of the daily operation and facilitated with
requirements of the project.
 Dealing with backup servers
 Supporting IOS, Android and Mobile services "BYOD"
 Install and configuring MDM and traveler accounts on mobile devices “IOS systems and
Android Systems”
 Troubleshooting and managing all accounts and configuring company apps through mobile
service
 Provide training on our company system for all new employees
 Handling, Monitoring and controlling Company's IT Assets and stores
 Ensuring that the SLA’s and KPI's are achieved and customer expectations are
met or exceeded.
 All internal client 2nd line support,
 Responsible for Standard operation process “SOP” for all new employees cycle
Courses Attended
 Network+ & A+
 Outlook 2003,2007.2010
 Office 97,2003,2007,2010
 Microsoft Windows 7,8
 Technical Support analysis
 Installing and Configuring Microsoft Windows XP
 Installing and Configuring Microsoft Windows server 2003
 Installing and Configuring Microsoft Windows server 2008
 Installing and Configuring Microsoft Windows 7
 Lotus Notes 6 , 8.2 and 8.5
 ITIL The Foundation
 Microsoft System Center Configuration Manager 2007 “SCCM”
 IT Project Management
 70-410 Installing and Configuring Windows Server 2012
Achievements:
 Participation in Migration projectto outlookforall company employees

5. Skills and Experience
 Good Knowledge of the Following Software:
 Windows 2003 -2008 server, 2012 R2 server Windows 9x, Windows XP , Windows Vista ,
Windows 7, Windows 8 and Windows 10
 SAP 710,720 and 730
 Outlook 2007 and 2016
 Lotus Notes 6.5 - 8.2 and 8.5
 Remedy, GPMO and Kinetic one tool ticketing systems
 Microsoft System Center Configuration Manager“SCCM”
 Microsoft Office 365
 Airwatch MDM agent
 Good Knowledge of the Following Hardware:
 Compaq, IBM , Acer , HP, Dell Computers , Laptops , DELL , Xerox Printers, Lenovo
Thinkpads , Thin client
 Active Directory
 Dealing with AVAYA and Cisco IP Phones (VOIP)
 Dealing with Cisco switches Racks for company infrastructure
 Good knowledge of VMs (Virtual machine).
 Good knowledge of Webex and Skype apps for managing conferences