Reinventing the healthcare experience
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Big Red Rooster EVP Dan Stanek and Nationwide Children's Hospital Sr. Interior Design Project Manager Alisa Pinciotti
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http://www.worldcongress.com/events/HL14021/
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In its January 2014 Issue Brief, the ONC announced its vision that, by 2020: The power of each individual is developed and unleashed to be active in managing their health and partnering in their health care, enabled by information and technology. And it began seeking feedback on new goals and strategies for health IT-enabled, patient centered care. With this vision in mind, this session will explore current and emerging technologies supporting person centered care in the ambulatory care setting.
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Matt Handley, Shared Decision Making Implementation Stories and Lessons Learned
Matt Handley, Shared Decision Making Implementation Stories and Lessons LearnedThe Petrie-Flom Center for Health Law Policy, Biotechnology, and Bioethics
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Decision aids can be highly-effective tools to promote shared decision making and support patients in becoming engaged participants in their healthcare. Join us for the first-ever convening with leaders behind a Washington experiment in certifying decision aids, as state officials, health systems, and on-the-ground implementation experts share lessons learned and discuss policy recommendations for national or statewide approaches to decision aid certification.
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Today's hospital customer service
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Radiant Pain Relief Centres is changing the way chronic pain is understood and treated, and building the safest, most consistently effective, and appealing solution to the epidemic of chronic pain. Lasting relief for nearly all types of chronic pain, without drugs, needles, surgery or side effects. This is the future of chronic pain management and it offers an appealing opportunity for investors, clinicians and consumers.
Health IT Summit in Chicago 2014 – Keynote presentation “Health not Health Ca...
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Health IT Summit in Chicago 2014 – Keynote presentation “Health not Health Care” with Douglas Wood, MD, Medical Director, Center for Innovation, Mayo ClinicNwc academic health science network event slide deck
The document discusses celebrating partnerships in health and innovation in the North West Coast region of England. It summarizes that partnerships are bringing together organizations for wider collaboration, establishing regional health and economic projects, and promoting the region for joint working and business. It outlines the vision of the North West Coast Academic Health Science Network to reduce health inequalities, improve economic growth, and build partnerships across the region through a focus on residents, infrastructure, and sharing best practices.
field-experiences.pptx
This document discusses several trends in healthcare, including the growing role of technology in patient engagement, the migration to value-based care, and the expansion of Medicaid under the Affordable Care Act. It notes that technology tools are empowering patients to take a more active role in their health, while value-based models require defining and measuring meaningful outcomes. The expansion of Medicaid will increase enrollment and expenditures but also drive innovation in care delivery models.
mHealth Summit EU 2015
MHEALTH
1) mHealth has the potential to improve healthcare delivery through increased efficiency, access to information, and ability to positively impact patient behavior and health outcomes.
2) However, mHealth faces many barriers to widespread adoption including resistance from entrenched healthcare providers and systems, lack of incentives for different stakeholders, and performance issues with many early mHealth applications.
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Health service or illness service? Rebranding healthcare.
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UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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Reinventing the healthcare experience
- 1. Reinventing the Healthcare Experience Alisa Pinciotti & Dan Stanek September 6, 2012
- 2. Meet Alisa & Dan Alisa Pinciotti Sr. Interior Design Project Manager Nationwide Children’s Hospital Columbus, Ohio Dan Stanek Executive Vice President Big Red Rooster Columbus, Ohio
- 3. About Nationwide Children’s Hospital
- 4. About Nationwide Children’s Hospital
- 5. About Big Red Rooster • Multidimensional brand experience firm that creates the touchpoints, environments, products, and services of tomorrow • Translates shopper insights into actionable solutions that change consumer behavior • Clientele include global retailers, service companies, restaurants, healthcare systems
- 6. The changing healthcare landscape • Providers, insurers, and politicians challenge traditional healthcare processes, models • Implications: New models, ways of thinking • Aging population, cost pressures, provider pressures • Informed, tech-savvy consumers
- 7. The competitive healthcare landscape
- 8. Taking a patient-centered approach • Patients are customers • Consumer segments possess differing needs • Family-centered approach vital in pediatric/geriatric environments
- 10. Taking a patient-centered approach
- 11. Taking a patient-centered approach
- 12. Developing conscious experience design • Experiences (positive and negative) are inevitable • Build positive experiences around what consumers value/want • Accentuate the good, eliminate the bad
- 13. Developing conscious experience design
- 14. Personalize and simplify with technology Technology: • Enhances speed • Improves communication, information delivery • Encourages dialogue • Closes knowledge gap
- 15. Personalize and simplify with technology • Startup BeImmunized makes vaccination records digital • TelCare Blood Glucose Meter transmits glucose readings to private online database, granting physician access • MyFitnessPal app tracks calorie, fitness goals
- 16. Personalize and simplify with technology
- 17. Personalize and simplify with technology
- 18. Personalize and simplify with technology
- 19. Creating positive environments • Environment delivers messages, cues to customers • Steer away from “serving the healthcare provider” mentality
- 26. Consider staff interactions • Staff interactions serve a vital role in experience design programs • Interactions are an essential way of communicating care, trust • Tone of voice, apparel, gestures
- 28. Healthcare as a human experience • Healthcare is often associated with lives at stake; may cause fear, anxiety • We’re contributing to humanity by altering that experience
- 29. Contact Us Alisa Pinciotti Alisa.Pinciotti@nationwidechildrens.org Nationwidechildrens.org @nationwidekids NationwideChildrensHospital Dan Stanek dstanek@bigredrooster.com Bigredrooster.com Slideshare.net/BigRedRooster @BRRooster BRRooster