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Amwell: Physician
E-Visits
Renee Walk
Product Manager
The Healthcare Headache
Biggest challenges in healthcare
1. Cost
• Members’ healthcare spending has increased
77% since 20071
2. Access
• Cumulative wait time2
:
• 18.5 days | All Specialties
• 19.5 days | Family Practice
• Hard to get care outside of office hours
1Forbes, in 2014, Workers’ Share of Health Costs Nearly $5,000 At Large Companies, October 17, 2013.
2Merritt Hawkins, “2014 Survey: Physician Appointment Wait Times and Medicaid and Medicare Acceptance Rates,” 2014.
Employees want telehealth
• Members want to
get their healthcare
online
• 3 of 4 patients want
their doctors to offer
online services1
1
Advisory Board, “Telemedicine and Concierge Care: Trends in Consumerism and Non-
traditional Primary Care Deliver,” 2014
Employers need it
Telehealth could save U.S.
employers $6 billion
# of Employers Offering
Telehealth will increase 68%
2
Towers Watson, Current Telemedicine Technology Could Mean Big Savings, August
11, 2014
22%
37%
2014 2015
Solution: Trust e-visits
• 24/7 video doctor visits
• Smartphone
• Tablet
• Computer
• Powered by American
Well (Amwell)
• Value add for all League
Health Plan members
When would you use Amwell?
• Doctors on Amwell have diagnosed
hundreds of minor/acute conditions like:
• Sinusitis
• Bronchitis
• Cough
• Flu
• Allergies
• Ear infections
What sets Amwell apart?
1. Convenient
2. Cost-effective
3. Quality doctors
4. Easy-to-use
5. Health data
6. It’s cool!
Reinventing “convenient”
• Amwell doctors are available 24/7/365
• Meet people where they are (on the
couch, at work, on vacation)
More wallet-friendly
• Employees
• $5 copay
• League employers
• Reduced absenteeism/presenteeism
• Reduced overall cost of care
• WEA Trust
• Amwell visits cost $39, saving the Trust $85
for each visit (on average)
Bringing down cost of care
$1,050
$300
$135
$39
$0
$200
$400
$600
$800
$1,000
$1,200
Emergency Room Urgent Care PCP Office Visit Amwell
Quality doctors ready to see you
• Board-certified, licensed
• Credentialed to NCQA,
URAC standards
• Average 15 years in
practice
• Physicians specially
trained in telehealth
• Evidence-based treatment
guidelines
$5.00
Simple and upfront
• Intuitive user experience
• Design similar to
FaceTime or Skype
• 4-star doctor rating
• Optimized across
platforms
• Smart phones
• Tablets
• Computers
Health data integrations
• Biometrics and vitals from:
• Apple Health app
• Diagnostic devices
• Prescription data
• Via SureScripts
• Email record of e-visit to
share with PCP
What our members say
Amwell results to date
• Rolled out Amwell July 1, 2015
• As of September 1:
• 550 sign-ups
• 45 doctor visits
• Numbers keep growing
Ready for a live demo?

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League Health Plan - Amwell Telehealth

  • 3. Biggest challenges in healthcare 1. Cost • Members’ healthcare spending has increased 77% since 20071 2. Access • Cumulative wait time2 : • 18.5 days | All Specialties • 19.5 days | Family Practice • Hard to get care outside of office hours 1Forbes, in 2014, Workers’ Share of Health Costs Nearly $5,000 At Large Companies, October 17, 2013. 2Merritt Hawkins, “2014 Survey: Physician Appointment Wait Times and Medicaid and Medicare Acceptance Rates,” 2014.
  • 4. Employees want telehealth • Members want to get their healthcare online • 3 of 4 patients want their doctors to offer online services1 1 Advisory Board, “Telemedicine and Concierge Care: Trends in Consumerism and Non- traditional Primary Care Deliver,” 2014
  • 5. Employers need it Telehealth could save U.S. employers $6 billion # of Employers Offering Telehealth will increase 68% 2 Towers Watson, Current Telemedicine Technology Could Mean Big Savings, August 11, 2014 22% 37% 2014 2015
  • 6. Solution: Trust e-visits • 24/7 video doctor visits • Smartphone • Tablet • Computer • Powered by American Well (Amwell) • Value add for all League Health Plan members
  • 7. When would you use Amwell? • Doctors on Amwell have diagnosed hundreds of minor/acute conditions like: • Sinusitis • Bronchitis • Cough • Flu • Allergies • Ear infections
  • 8. What sets Amwell apart? 1. Convenient 2. Cost-effective 3. Quality doctors 4. Easy-to-use 5. Health data 6. It’s cool!
  • 9. Reinventing “convenient” • Amwell doctors are available 24/7/365 • Meet people where they are (on the couch, at work, on vacation)
  • 10. More wallet-friendly • Employees • $5 copay • League employers • Reduced absenteeism/presenteeism • Reduced overall cost of care • WEA Trust • Amwell visits cost $39, saving the Trust $85 for each visit (on average)
  • 11. Bringing down cost of care $1,050 $300 $135 $39 $0 $200 $400 $600 $800 $1,000 $1,200 Emergency Room Urgent Care PCP Office Visit Amwell
  • 12. Quality doctors ready to see you • Board-certified, licensed • Credentialed to NCQA, URAC standards • Average 15 years in practice • Physicians specially trained in telehealth • Evidence-based treatment guidelines $5.00
  • 13. Simple and upfront • Intuitive user experience • Design similar to FaceTime or Skype • 4-star doctor rating • Optimized across platforms • Smart phones • Tablets • Computers
  • 14. Health data integrations • Biometrics and vitals from: • Apple Health app • Diagnostic devices • Prescription data • Via SureScripts • Email record of e-visit to share with PCP
  • 16. Amwell results to date • Rolled out Amwell July 1, 2015 • As of September 1: • 550 sign-ups • 45 doctor visits • Numbers keep growing
  • 17. Ready for a live demo?

Editor's Notes

  1. How long have you been a practicing physician? How long have you been working with American Well? Describe what a typical patient visit is like for a telemedicine doc. What happens if you determine that a patient has a condition that needs to be addressed in person or by another specialist? What is the best part about working in a telemedicine practice?