Reformasi Pelayanan Publik

Reformasi Pelayanan Publik Sosialisasi Pelayanan Publik bagi SKPD Kukar Tri Widodo W. Utomo

Contents Prologue: Why public service reform? Framework of Reform Pelayanan Publik di Kaltim Reformasi Pelayanan Menurut UU No. 25/2009 Kendala & Agenda Reformasi Pelayanan

Prologue: Why public service reform? ,[object Object],[object Object],[object Object],[object Object]

Trust in the U.S. government George Bush (1989-1993) REGOM Bill Clinton (1993-2001) Government is dead !!

Service excellence rests on 3 directions Framework of Reforming Public Service

3 dimensions of Service Excellence

Hybrid spectrum of Public Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BLU PP No. 23/2005

Prestasi Yanlik di KALTIM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IPM & JANJI PERBAIKAN PELAYANAN (Permenpan No. 13/2009) ,[object Object],PELOPOR INOVASI ,[object Object],[object Object],PIALA CITRA (Permenpan No. 25/2006) DAERAH / UPP

T a p i … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],Tentang Pelayanan Publik

UU No. 25/2009 ,[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pembina & Penanggungjawab ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pembina & Penanggungjawab ,[object Object],[object Object],[object Object],[object Object],[object Object]

Organisasi Penyelenggara ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object]

UU No. 25/2009 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kendala Reformasi Pelayanan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

@ genda Perbaikan ,[object Object],[object Object],[object Object],[object Object],[object Object]

Semoga Bermanfaat … Terima Kasih !

Daftar Referensi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reformasi Pelayanan Publik

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Reformasi Pelayanan Publik