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K E V I N C A S T R O
6 0 J EFF E R S ON A V EN U E  R OO S E V E LT , N Y  1 1 5 7 5
5 1 6 - 6 05 -5 7 3 9  K E VI N C A ST R O5 1 6 @ G MA I L . CO M
OBJECTIVE
Accomplished and energetic Associate Store Manager with a solid history of
achievement in the customer service industry seeking continuous growth in a
developing organization.
SUMMARY OF QUALIFICATIONS
Areas of expertise include:
 Quality Decision Making
 Strong Communication Skills
 Risk Taker
 Strong Business Acumen
 Store Operations
 People Development
WORK EXPERIENCE
UGG Australia, New York, NY. Sept 2014-Present
Associate Store Manager
 Directly supporting the Store Manager with the overall business
operations at the flagship location exceeding over 18 million
dollars.
 Successfully driving sales and all key indicators.
 Strategically working to elevate overall customer service and brand
recognition.
 Working closely with corporate partners to ensure correct inventory
levels.
 Mentoring, evaluating, and coaching the advancement of over 160
associates.
 Responsible for seeking top talent and onboarding over 100
seasonal sale associates.
 Supports the visual team and ensures the store has a
comprehensive visual message.
 Supporting new store openings including recruiting and onboarding
new associates.
 Assisting the PR team with in store events.
UGG Australia, New York, NY. Mar 2012-Sep 2014
Assistant Store Manager
 Directly supporting the Associate Store Manager with the day to
day operations of the flagship location.
 Monitoring sales activities to ensure customers are receiving
exceptional service and goods.
 Delegating assignments to establish work balance and success.
 Delivering a successful, below goaled shrink results.
 Successfully hosted several networking events to seek top talent
in the market.
UGG Australia, Soho, NY. Oct 2010-Mar 2012
Assistant Store Manager
 Directly supporting the Store Manager in the overall success of
the business
 Mentoring and monitoring sales associates to ensure proper
controls are kept.
 Provide customer service by greeting and assisting customers,
and responding to customer inquiries and complaints.
 Supporting the Operations Manager with deliveries, processing,
markdowns, and transfers.
 Successfully recruiting, hiring, and onboarding all new hires.
UGG Australia, Soho, NY. Oct 2008-Oct 2010
Keyholder
 Directly supporting the Assistant Manager in overall daily duties.
 Managing staff, preparing work schedules, and assigning specific
duties.
 Establish and implement departmental policies, goals,
objectives, and procedures.
 Support company initiatives and provide necessary feedback.
Aeropostale, Garden City, NY. Aug 2006-Oct 2008
Sales Lead
 Assisting the Store Manager to achieve 4.5 million in sales.
 Ensuring company results were met in customer service, training,
and merchandising.
 Responsible for cash handling activities, customer issues,
and returns.
 Successfully trained and developed all new sales associates on
 company guidelines.
 Responsible for obtaining the top sales in accessories in the
district.
EDUCATION
Borough of Manhattan Community College, New York, NY.
Business Management

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kevincastroresume

  • 1. K E V I N C A S T R O 6 0 J EFF E R S ON A V EN U E  R OO S E V E LT , N Y  1 1 5 7 5 5 1 6 - 6 05 -5 7 3 9  K E VI N C A ST R O5 1 6 @ G MA I L . CO M OBJECTIVE Accomplished and energetic Associate Store Manager with a solid history of achievement in the customer service industry seeking continuous growth in a developing organization. SUMMARY OF QUALIFICATIONS Areas of expertise include:  Quality Decision Making  Strong Communication Skills  Risk Taker  Strong Business Acumen  Store Operations  People Development WORK EXPERIENCE UGG Australia, New York, NY. Sept 2014-Present Associate Store Manager  Directly supporting the Store Manager with the overall business operations at the flagship location exceeding over 18 million dollars.  Successfully driving sales and all key indicators.  Strategically working to elevate overall customer service and brand recognition.  Working closely with corporate partners to ensure correct inventory levels.  Mentoring, evaluating, and coaching the advancement of over 160 associates.  Responsible for seeking top talent and onboarding over 100 seasonal sale associates.  Supports the visual team and ensures the store has a comprehensive visual message.  Supporting new store openings including recruiting and onboarding new associates.  Assisting the PR team with in store events.
  • 2. UGG Australia, New York, NY. Mar 2012-Sep 2014 Assistant Store Manager  Directly supporting the Associate Store Manager with the day to day operations of the flagship location.  Monitoring sales activities to ensure customers are receiving exceptional service and goods.  Delegating assignments to establish work balance and success.  Delivering a successful, below goaled shrink results.  Successfully hosted several networking events to seek top talent in the market. UGG Australia, Soho, NY. Oct 2010-Mar 2012 Assistant Store Manager  Directly supporting the Store Manager in the overall success of the business  Mentoring and monitoring sales associates to ensure proper controls are kept.  Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.  Supporting the Operations Manager with deliveries, processing, markdowns, and transfers.  Successfully recruiting, hiring, and onboarding all new hires. UGG Australia, Soho, NY. Oct 2008-Oct 2010 Keyholder  Directly supporting the Assistant Manager in overall daily duties.  Managing staff, preparing work schedules, and assigning specific duties.  Establish and implement departmental policies, goals, objectives, and procedures.  Support company initiatives and provide necessary feedback. Aeropostale, Garden City, NY. Aug 2006-Oct 2008 Sales Lead  Assisting the Store Manager to achieve 4.5 million in sales.  Ensuring company results were met in customer service, training, and merchandising.  Responsible for cash handling activities, customer issues, and returns.  Successfully trained and developed all new sales associates on  company guidelines.  Responsible for obtaining the top sales in accessories in the district. EDUCATION Borough of Manhattan Community College, New York, NY. Business Management