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23.01.20191
DEVOPS AND SAP AUTOMATED
CHANGE MANAGEMENT
2 Company Presentation
AGENDA
About REALTECH
DevOps for SAP
Value of REALTECH Solutions
Quick Demo
Q & A
1
2
3
4
5
3 Company Presentation
Publicly
Traded in
Germany
North
American HQ:
Philadelphia,
USA
Founded in
1994
European HQ:
Leimen,
Germany
250+
Technical SAP
Consultants
2,000
Worldwide
Customers
Presence in 4
countries –
US, Germany,
New Zealand
and Japan
4
REALTECH PORTFOLIO
• SmartChange Solutions
• Change Process
Management
• Transport Management
• Synchronization
Management
• S4/HANA Technical
Conversions
• OS/DB/HANA Migrations
• Cloud Migrations
• Client Infrastructure
Assessments for SAP
23.01.20195
HANA POC OFFERING
 Try before you buy HANA with REALTECH!
https://realtech-us.com/hana-poc/
23.01.20196 Company Presentation
SMARTCHANGE ROI CALCULATOR
Link – https://realtech-us.com/smartchange-roi-calculator/
DevOps for SAP means to intelligently modify
best practices and methods and adapt them to
today's requirements.
“Optimization for speed vs. optimization by cost”
“Fast reaction on market requests vs. slow by design”
IN THE WAKE OF DIGITIZATION, SAP SYSTEMS MUST BECOME
MORE AGILE, FLEXIBLE AND FASTER
1/23/2019DevOps for SAP8
Customer Requirements Recommendations
 How a company reacts quickly to wishes or changed
conditions at any time.
 Development and Operations work together closely
are more agile – with each other but also with
customers and departments
 Anticipating and shaping necessary changes in
the business
 Collaboration, lean processes and automation tools
enable short development and release intervals as
well as communication routes
 Bring changes quickly and safely into production  Integration and automation across all phases of
change and release management
= DevOps achieves faster market reactions and thus more sales potential
DEVOPS FOR SAP
Principles
1/23/2019DevOps for SAP9
Principles
SAP ORGANIZATIONS SHOULD NO LONGER AVOID THE
INCREASING DEMAND PRESSURE
Make new business functions
available quickly
Protect and carefully expand
past investments
Ensure stability and reliability
Speed, flexibility and short
development cycles
Integration of new methods &
technologies
SAP Organization
1/23/201910 DevOps for SAP
1/23/2019DevOps for SAP11
The goal is a more efficient cooperation between development, operations and quality
assurance. For this special incentives, tools and processes are used.
DEVOPS – TOOLS, TECHNOLOGIES, COOPERATION
Plan
 Conceptual elaboration of
the development,
requirements engineering
Operate
 Operational
operation and
application of the
new program logic
Develop
 Specialist in program
logic, technical tests Test
 Mostly automated further
technical, professional &
integrative test
Feedback
 Formalized feedback loop
from operation to the other
lifecycle stages
Release
 Deployment of the
program logic including
the underlying
infrastructure
1/23/2019DevOps for SAP12
WHERE CAN WE ACT COMPREHENSIVELY?
SAP Development Pipeline
Develop
Import to
Q
Test
Functionally
Test
Technically
Import to
P
Feedback
Technical Test
Development
Functional Test
Q-Import
P-Import
• Automated
integration test in Q
based on
dependent
database objects
• Direct inclusion in
the transport
workflow after
successful technical
test and import into
the test system
• Development on
multicoding
platforms such as
Github, integration
in SAP necessary
• Integration of test
management suites
ensures automation,
management of test
cases is very time-
consuming
• Direct inclusion in
the transport
workflow after
successful technical
test and import into
the test system
1/23/201913 DevOps for SAP
14
THEGUARD! SMARTCHANGE SOLUTIONS
theGuard!
SmartChange
Transport Management
Synchronization Management
Change Process Management
VF Security Tools
REALTECH DEVOPS PRODUCT AND SERVICE
1/23/2019DevOps for SAP15
Housekeeping
Upgrade
Services
Continuous
Improvement
Impact Analysis
einfache, zuverlässige und automatisierte
Synchronisation paralleler SAP-
Entwicklungssysteme.
Evaluate IT landscapes
objectively, identify
optimization potentials
and implement them
with the support of
experienced SAP
consultants from
REALTECH.
Assessment
Services
(RAS und ABAP Suite)Secure, transparent and automated execution of ABAP® and non-ABAP transports,
even in complex SAP® landscapes.
Transport Management
a convenient tool for easy
monitoring of the data
exchange of different
communication paths
between SAP and NON-SAP
systems.
Interface
Management
simple, reliable and automated synchronization of parallel SAP development
systems.
Synchronization Management
We reliably ensure the smooth operation of your SAP systems, take care of your individual requirements and continuously improve them -
you can concentrate entirely on your core business.
Remote Managed Services
DevOps Toolchain
Process
Management
Change- & Release Management Test Management System Copy
16
THEGUARD! SMARTCHANGE – FLEXIBLE SAP CHANGE
MANAGEMENT
Change Process
Management
Transport Management Synchronization
Management
• Easily defined
processes
• Standard process
templates
• Integration with
Transport
Management
• Integrated Reporting
• Proactive Technical
Checks such as
overtakers, critical
object checking and
return code
forecasting
• Manage ABAP and
Java transports
• Meets all auditing
requirements
• Automatic
synchronization of
N+1
• Supports workbench
and customizing
objects
• Seamless integration
with Transport
Management
• Easily defined
processes
• Standard process
templates
• Integration with
Transport
Management
• Integrated Reporting
17
THEGUARD! SMARTCHANGE – IQ LIBRARY
Change Process
Management
Transport Management Synchronization
Management
IQ-LIB
Comprehensive Database (IQ-LIB)
Lifecycle Activity Tracking
Integration with all modules
Returncode forecasting
Reporting
18
THEGUARD! SMARTCHANGE
GAMECHANGER- IQ LIBRARY Comprehensive Information
 All changes on object level
 All versions of all objects
 All historical data
 All users involved
 Indicates current and completed
processes
 Logical dependencies – application
module, development classes
 Lifecycle Activity Tracking
 From creation to completion
19
THEGUARD! SMARTCHANGE – INTEGRATED REPORTING
 Each module has its own set of reports, based on IQ-LIB
20
THEGUARD! SMARTCHANGE- CHANGE PROCESS
MANAGEMENT
 Plan, Build, Run Flexible Change Management
• Java Based UI for Modern Look and Feel
• Release Management Templates
• Change Management Templates
• Flexible approval workflows
• Out of the box reporting
• Easily installed and configured
• Simple to use – One Solution for SAP/Non SAP Changes
21
22
THEGUARD! SMARTCHANGE – CHANGE PROCESS
MANAGEMENT
Release Planning and Management Change Management
• Coordinate roll out activities
• Resource planning and costing
• Grouping all changes
• Control from one location
• View of the entire lifecycle
• Configurable workflow
• Job schedule matches your process
• SAP and non SAP changes
• Enforces SOP
• Efficient and automatic
September 2019 October 2019 November 2019
New Functionality - CRM Technical Upgrades Q4 Release
Asia Pacific Latin America Enhancements to ECC Enhancements to BW
Weekly Break Fix OS Patching DB Patching Router Upgrades
23
THEGUARD! SMARTCHANGE- CHANGE PROCESS
MANAGEMENT
Change Request Templates
Release Templates
THEGUARD! SMARTCHANGE – WHAT DOES IT LOOK LIKE?
24
 Your Activities are driven by the custom workflow
25
THEGUARD! SMARTCHANGE- CHANGE PROCESS
MANAGEMENT
Email Notification Example
26
THEGUARD! SMARTCHANGE –
CHANGE PROCESS
MANAGEMENT
Change Process Management
• Single point of control for ALL change
management activity
• User dependent Dashboard
• Customized Views
• Next Activity
27
THEGUARD! SMARTCHANGE – CHANGE PROCESS MANAGEMENT
CONFIGURATION
Chance Process Management
• Graphical Workflow Editor
• Simple definition of processes – Built
in templates
• Change Request
• Release/Project
• Emergency Change Request
• Logging of all process changes
• Versioning of all processes
28
THEGUARD! SMARTCHANGE CHANGE PROCESS MANAGEMENT
 Example of a Release Calendar
• Monitor all your activities from one central location for complete visibility and
transparency
• Plan ahead with your Projects and Releases
• Drill down to see what Change Requests are listed in the associated Release/Projects
29
REALTECH TECHNICAL MOVE MACHINE
30
THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT
 Easy to Use
• Centralized in Solution Manger
• Security is Single Authorization object
• Independent of the SAP system and release
• Flexible approval workflows
• Out of the box reporting
• Easily installed and configured
• Simple to use
• Scalable for simple or complex
environments
31
THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT
 Key Features
• Centralized access to all transport activity
• Proactive collision detection
• Critical object definition
• Returncode Forecast
• Automatic import with job scheduler
• Event driven email notifications
• Complete history for audit and reporting
32
THEGUARD! SMARTCHANGE COLLISION AND OVERTAKERS
 With Transport Management, you can view the entire history and
details about collisions
33
THEGUARD! SMARTCHANGE USER GROUPS/ DISTRIBUTION
LIST
34 1/23/2019
THEGUARD! SMARTCHANGE – CROSS SYSTEM OBJECT MONITOR
Dual Development objects are now checked and if someone if making change on Dev
object in one environment and it was touched on other. You are presented with CSOL
Monitor letting you know
35
THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT
Returncode Forecast:
 Completeness Check
 Identification of dependent SAP
objects
 Location of required/missing objects
 Consistency check in the target system
36 Company Presentation
• Packages or Bundling of Transports
• Cross System Object Locking
• Dependency options
• TM Attributes (text, links, attachments)
• Repeat Imports via a click
• Rejecting/Revoking of transports
• Tracking information down to Object level
• Proposals – Schedule a time outside your normal window for an
import
THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT
FEATURES
37
YOUR COMPANIES ARCHITECTURE WITH SMARTCHANGE
SOLUTIONS
D01
Q01
Q02
P01
DA1
QA1
QA2
PA1
DW1
QW1
QW2
PW1
PZ1
DR1
QR1
PR1
DT1
QT1
PT1
DQ1
QQ1
PQ1
• Bi-directional data transfer
• Status Mapping
• SOAP Web Services
• ABAP User Exits and SAP Jobs
• Normalized data storage
THEGUARD! SMARTCHANGE – INTEGRATION
OPTIONS
Change Management
Web Service WSDL
38
39
REALTECH PROJECT APPROACH
Delivering Rapid Results within Weeks
 Phase 1
 Implement SmartChange for Automation and Proactive Technical checks of SAP
Transports
 Phase 2
 Integrate outside applications and Smartchange for End to End Process Approvals and
Auditing processes
 Phase 3
 Enhanced Config/Customization Changes, Go Live Support
Phase 1 Phase 2 Phase 3Testing Testing
40
REALTECH SOLUTIONS BRING VALUE WITH INCREASING
AUTOMATION
 Complete Transparency and Visibility of all changes that move thru
environment
 Reduced Risk in all systems including production systems
 Proactive Technical Checks and Balances before movements of SAP changes in
the systems
 Using tools instead of Spreadsheets, emails, etc reducing cost and overhead
 Streamlined CAB Meetings which saves time
 Decreases amount of SAP Changes moving to Production when doing Transport
of copies
WHY CHOOSE REALTECH’S THEGUARD! SMARTCHANGE?
1/23/2019
© 2016 REALTECH, Inc.41
• US Support/Operations Team
• SAP Certified Change Control Consultants Focused on SAP Change Management
• Strong Alliance to SAP and work closely with them – Global RunSAP Partner
• Proven tools with over 25 years experience in SAP Change and Transport Management
• Strong Customer Base using our solutions for many years!
• Primary focus is on SAP Change Management area not other areas (testing etc)
• Easy to Use and Administer – no need for additional resources
42
REALTECH PRODUCT CUSTOMERS
43
QUESTIONS?
 01.10.2019
THANK YOU

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REALTECH SmartChange Solution 2019

  • 1. 23.01.20191 DEVOPS AND SAP AUTOMATED CHANGE MANAGEMENT
  • 2. 2 Company Presentation AGENDA About REALTECH DevOps for SAP Value of REALTECH Solutions Quick Demo Q & A 1 2 3 4 5
  • 3. 3 Company Presentation Publicly Traded in Germany North American HQ: Philadelphia, USA Founded in 1994 European HQ: Leimen, Germany 250+ Technical SAP Consultants 2,000 Worldwide Customers Presence in 4 countries – US, Germany, New Zealand and Japan
  • 4. 4 REALTECH PORTFOLIO • SmartChange Solutions • Change Process Management • Transport Management • Synchronization Management • S4/HANA Technical Conversions • OS/DB/HANA Migrations • Cloud Migrations • Client Infrastructure Assessments for SAP
  • 5. 23.01.20195 HANA POC OFFERING  Try before you buy HANA with REALTECH! https://realtech-us.com/hana-poc/
  • 6. 23.01.20196 Company Presentation SMARTCHANGE ROI CALCULATOR Link – https://realtech-us.com/smartchange-roi-calculator/
  • 7. DevOps for SAP means to intelligently modify best practices and methods and adapt them to today's requirements. “Optimization for speed vs. optimization by cost” “Fast reaction on market requests vs. slow by design”
  • 8. IN THE WAKE OF DIGITIZATION, SAP SYSTEMS MUST BECOME MORE AGILE, FLEXIBLE AND FASTER 1/23/2019DevOps for SAP8 Customer Requirements Recommendations  How a company reacts quickly to wishes or changed conditions at any time.  Development and Operations work together closely are more agile – with each other but also with customers and departments  Anticipating and shaping necessary changes in the business  Collaboration, lean processes and automation tools enable short development and release intervals as well as communication routes  Bring changes quickly and safely into production  Integration and automation across all phases of change and release management = DevOps achieves faster market reactions and thus more sales potential
  • 10. SAP ORGANIZATIONS SHOULD NO LONGER AVOID THE INCREASING DEMAND PRESSURE Make new business functions available quickly Protect and carefully expand past investments Ensure stability and reliability Speed, flexibility and short development cycles Integration of new methods & technologies SAP Organization 1/23/201910 DevOps for SAP
  • 11. 1/23/2019DevOps for SAP11 The goal is a more efficient cooperation between development, operations and quality assurance. For this special incentives, tools and processes are used.
  • 12. DEVOPS – TOOLS, TECHNOLOGIES, COOPERATION Plan  Conceptual elaboration of the development, requirements engineering Operate  Operational operation and application of the new program logic Develop  Specialist in program logic, technical tests Test  Mostly automated further technical, professional & integrative test Feedback  Formalized feedback loop from operation to the other lifecycle stages Release  Deployment of the program logic including the underlying infrastructure 1/23/2019DevOps for SAP12
  • 13. WHERE CAN WE ACT COMPREHENSIVELY? SAP Development Pipeline Develop Import to Q Test Functionally Test Technically Import to P Feedback Technical Test Development Functional Test Q-Import P-Import • Automated integration test in Q based on dependent database objects • Direct inclusion in the transport workflow after successful technical test and import into the test system • Development on multicoding platforms such as Github, integration in SAP necessary • Integration of test management suites ensures automation, management of test cases is very time- consuming • Direct inclusion in the transport workflow after successful technical test and import into the test system 1/23/201913 DevOps for SAP
  • 14. 14 THEGUARD! SMARTCHANGE SOLUTIONS theGuard! SmartChange Transport Management Synchronization Management Change Process Management VF Security Tools
  • 15. REALTECH DEVOPS PRODUCT AND SERVICE 1/23/2019DevOps for SAP15 Housekeeping Upgrade Services Continuous Improvement Impact Analysis einfache, zuverlässige und automatisierte Synchronisation paralleler SAP- Entwicklungssysteme. Evaluate IT landscapes objectively, identify optimization potentials and implement them with the support of experienced SAP consultants from REALTECH. Assessment Services (RAS und ABAP Suite)Secure, transparent and automated execution of ABAP® and non-ABAP transports, even in complex SAP® landscapes. Transport Management a convenient tool for easy monitoring of the data exchange of different communication paths between SAP and NON-SAP systems. Interface Management simple, reliable and automated synchronization of parallel SAP development systems. Synchronization Management We reliably ensure the smooth operation of your SAP systems, take care of your individual requirements and continuously improve them - you can concentrate entirely on your core business. Remote Managed Services DevOps Toolchain Process Management Change- & Release Management Test Management System Copy
  • 16. 16 THEGUARD! SMARTCHANGE – FLEXIBLE SAP CHANGE MANAGEMENT Change Process Management Transport Management Synchronization Management • Easily defined processes • Standard process templates • Integration with Transport Management • Integrated Reporting • Proactive Technical Checks such as overtakers, critical object checking and return code forecasting • Manage ABAP and Java transports • Meets all auditing requirements • Automatic synchronization of N+1 • Supports workbench and customizing objects • Seamless integration with Transport Management • Easily defined processes • Standard process templates • Integration with Transport Management • Integrated Reporting
  • 17. 17 THEGUARD! SMARTCHANGE – IQ LIBRARY Change Process Management Transport Management Synchronization Management IQ-LIB Comprehensive Database (IQ-LIB) Lifecycle Activity Tracking Integration with all modules Returncode forecasting Reporting
  • 18. 18 THEGUARD! SMARTCHANGE GAMECHANGER- IQ LIBRARY Comprehensive Information  All changes on object level  All versions of all objects  All historical data  All users involved  Indicates current and completed processes  Logical dependencies – application module, development classes  Lifecycle Activity Tracking  From creation to completion
  • 19. 19 THEGUARD! SMARTCHANGE – INTEGRATED REPORTING  Each module has its own set of reports, based on IQ-LIB
  • 20. 20 THEGUARD! SMARTCHANGE- CHANGE PROCESS MANAGEMENT  Plan, Build, Run Flexible Change Management • Java Based UI for Modern Look and Feel • Release Management Templates • Change Management Templates • Flexible approval workflows • Out of the box reporting • Easily installed and configured • Simple to use – One Solution for SAP/Non SAP Changes
  • 21. 21
  • 22. 22 THEGUARD! SMARTCHANGE – CHANGE PROCESS MANAGEMENT Release Planning and Management Change Management • Coordinate roll out activities • Resource planning and costing • Grouping all changes • Control from one location • View of the entire lifecycle • Configurable workflow • Job schedule matches your process • SAP and non SAP changes • Enforces SOP • Efficient and automatic September 2019 October 2019 November 2019 New Functionality - CRM Technical Upgrades Q4 Release Asia Pacific Latin America Enhancements to ECC Enhancements to BW Weekly Break Fix OS Patching DB Patching Router Upgrades
  • 23. 23 THEGUARD! SMARTCHANGE- CHANGE PROCESS MANAGEMENT Change Request Templates Release Templates
  • 24. THEGUARD! SMARTCHANGE – WHAT DOES IT LOOK LIKE? 24  Your Activities are driven by the custom workflow
  • 25. 25 THEGUARD! SMARTCHANGE- CHANGE PROCESS MANAGEMENT Email Notification Example
  • 26. 26 THEGUARD! SMARTCHANGE – CHANGE PROCESS MANAGEMENT Change Process Management • Single point of control for ALL change management activity • User dependent Dashboard • Customized Views • Next Activity
  • 27. 27 THEGUARD! SMARTCHANGE – CHANGE PROCESS MANAGEMENT CONFIGURATION Chance Process Management • Graphical Workflow Editor • Simple definition of processes – Built in templates • Change Request • Release/Project • Emergency Change Request • Logging of all process changes • Versioning of all processes
  • 28. 28 THEGUARD! SMARTCHANGE CHANGE PROCESS MANAGEMENT  Example of a Release Calendar • Monitor all your activities from one central location for complete visibility and transparency • Plan ahead with your Projects and Releases • Drill down to see what Change Requests are listed in the associated Release/Projects
  • 30. 30 THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT  Easy to Use • Centralized in Solution Manger • Security is Single Authorization object • Independent of the SAP system and release • Flexible approval workflows • Out of the box reporting • Easily installed and configured • Simple to use • Scalable for simple or complex environments
  • 31. 31 THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT  Key Features • Centralized access to all transport activity • Proactive collision detection • Critical object definition • Returncode Forecast • Automatic import with job scheduler • Event driven email notifications • Complete history for audit and reporting
  • 32. 32 THEGUARD! SMARTCHANGE COLLISION AND OVERTAKERS  With Transport Management, you can view the entire history and details about collisions
  • 33. 33 THEGUARD! SMARTCHANGE USER GROUPS/ DISTRIBUTION LIST
  • 34. 34 1/23/2019 THEGUARD! SMARTCHANGE – CROSS SYSTEM OBJECT MONITOR Dual Development objects are now checked and if someone if making change on Dev object in one environment and it was touched on other. You are presented with CSOL Monitor letting you know
  • 35. 35 THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT Returncode Forecast:  Completeness Check  Identification of dependent SAP objects  Location of required/missing objects  Consistency check in the target system
  • 36. 36 Company Presentation • Packages or Bundling of Transports • Cross System Object Locking • Dependency options • TM Attributes (text, links, attachments) • Repeat Imports via a click • Rejecting/Revoking of transports • Tracking information down to Object level • Proposals – Schedule a time outside your normal window for an import THEGUARD! SMARTCHANGE – TRANSPORT MANAGEMENT FEATURES
  • 37. 37 YOUR COMPANIES ARCHITECTURE WITH SMARTCHANGE SOLUTIONS D01 Q01 Q02 P01 DA1 QA1 QA2 PA1 DW1 QW1 QW2 PW1 PZ1 DR1 QR1 PR1 DT1 QT1 PT1 DQ1 QQ1 PQ1
  • 38. • Bi-directional data transfer • Status Mapping • SOAP Web Services • ABAP User Exits and SAP Jobs • Normalized data storage THEGUARD! SMARTCHANGE – INTEGRATION OPTIONS Change Management Web Service WSDL 38
  • 39. 39 REALTECH PROJECT APPROACH Delivering Rapid Results within Weeks  Phase 1  Implement SmartChange for Automation and Proactive Technical checks of SAP Transports  Phase 2  Integrate outside applications and Smartchange for End to End Process Approvals and Auditing processes  Phase 3  Enhanced Config/Customization Changes, Go Live Support Phase 1 Phase 2 Phase 3Testing Testing
  • 40. 40 REALTECH SOLUTIONS BRING VALUE WITH INCREASING AUTOMATION  Complete Transparency and Visibility of all changes that move thru environment  Reduced Risk in all systems including production systems  Proactive Technical Checks and Balances before movements of SAP changes in the systems  Using tools instead of Spreadsheets, emails, etc reducing cost and overhead  Streamlined CAB Meetings which saves time  Decreases amount of SAP Changes moving to Production when doing Transport of copies
  • 41. WHY CHOOSE REALTECH’S THEGUARD! SMARTCHANGE? 1/23/2019 © 2016 REALTECH, Inc.41 • US Support/Operations Team • SAP Certified Change Control Consultants Focused on SAP Change Management • Strong Alliance to SAP and work closely with them – Global RunSAP Partner • Proven tools with over 25 years experience in SAP Change and Transport Management • Strong Customer Base using our solutions for many years! • Primary focus is on SAP Change Management area not other areas (testing etc) • Easy to Use and Administer – no need for additional resources

Editor's Notes

  1. DevOps Lebenszyklus erklären: Plan: Anforderungsanalyse & Softwaredesign anhand von Betriebs KPIs. Admins, QA, Fachbereiche nehmen von Beginn an teil. Develop: Verteilte Multicoding-Teams, Branching ist zwingend notwendig (sonst fast keine Parallelisierung möglich). Hier wird das Softwareinkrement (Scrum-Terminologie) erstellt. Test: Funktionale Tests anhand vordefinierter Testfallbibliotheken und RPA-Skripten, Schrittweise Automatisierung von fachlichen Abläufen. In Non-SAP findet das Infrastrukturdeployment der Testsysteme ad-hoc statt. Release: Infrastruktur wird automatisch deployt und konfiguriert (s. Container/Docker-Technologie), Applikationslogik automatisch ausgerollt. Operate: Betrieb der ausgerollten Software unter Zuhilfenahme von Automatisierungstools (Reboots, Backup- & Recovery-Vorgänge oder der massenhaften Anlage von Usern). Ein detailliertes Monitoring ist notwendig, das neben System- auch Prozessdaten sammelt, um eine Echtzeitevaluation des Betriebs zu gewährleisten.   Feedback: Metriken und Statistiken zur Verfügung stellen, auf deren Grundlage die Performance sowie End-user Experience beurteilt wird. Das resultierende Feedback wird wieder in die Phase Plan gegeben.