SlideShare a Scribd company logo
Chapter 5
Nonverbal
Communication
• Describe the power of nonverbal
communication
• Outline the functions of nonverbal
communication
• Describe the set of communication
symbols that are nonverbal codes
• Illustrate the influences culture,
technology, and situation have on our
nonverbal behavior
Chapter Outcomes
The process of
intentionally or
unintentionally
signaling meaning
through behavior other
than words
Nonverbal
Communication
• Nonverbal communication is…
– Communicative
– Often spontaneous and
unintentional
– Ambiguous
– More believable than
verbal communication
(channel discrepancy)
The Nature of
Nonverbal
Communication
• Reinforcing verbal messages
– Repeating or mirroring verbal
messages
– Complementing verbal behavior by
matching it
– Accenting specific parts
of the verbal behavior
Functions of
Nonverbal
Communication
• Substituting verbal
messages
– Occurs in situations where words are
unavailable, inappropriate, or
unintelligible
Functions of
Nonverbal
Communication (cont.)
• Contradicting verbal messages
– May be unintentional or intentional
(teasing, joking, sarcasm)
• Regulating or coordinating verbal
interactions
– Pausing to let another speak
– Interrupting to gain control
Functions of
Nonverbal
Communication (cont.)
• Creating immediacy, or closeness,
with another
– Eye contact, smiling, appropriate
touching, mimicry
• Deceiving others to believe
something that is false
– Using gestures that normally
signal trustworthiness
Functions of
Nonverbal
Communication (cont.)
Symbols we use to
send messages
without, or in
addition to, words
Nonverbal Codes
• Gestures and body movements that
send nonverbal messages (kinesics)
– Emblems have direct verbal translations
within a group or culture.
– Illustrators help visually
explain what is being said.
– Regulators help manage
our interactions.
Nonverbal Codes (cont.)
Nonverbal Codes (cont.)
• Kinesics (cont.)
– Adaptors satisfy a physical or
psychological need.
– Affect displays convey feelings,
moods, and reactions.
• Facial expressions
Nonverbal Codes (cont.)
• Eye behavior
– Oculesics is the study of the use of the
eyes to communicate.
– Accepted norms
differ across
cultures.
Nonverbal Codes (cont.)
• Voice
– Paralanguage: vocalized sounds that
accompany words; includes
• pitch (variations), tone (modulations),
volume (loudness), pauses, vocal quality,
rhythm, rate
– Vocalizations: cues about
emotional or physical state
• Back-channel cues
include “ah, um, uh”
Nonverbal Codes (cont.)
• Physical appearance
– Attractiveness has advantages
– Artifacts (accessories)
matter
Nonverbal Codes (cont.)
• Space and environment includes:
Proxemics:
the study of the
way we use and
communicate
with space
• Intimate
• Personal
• Social
• Public
Nonverbal Codes (cont.)
• Space and environment (cont.)
– Territoriality: the claiming of an area
through occupation
– Environment: arranging our
surroundings to encourage or
discourage interactions
Nonverbal Codes (cont.)
• Touch (haptics) may include:
– Functional-professional touch
– Social-polite touch
– Friendship-warmth touch
– Love-intimacy touch
– Sexual-arousal
touch
Nonverbal Codes (cont.)
• Time orientation
– Chronemics: study of how people
perceive the use of time and how they
structure time in their relationships
– Sending a message
using time may be
confusing in certain
situations.
Nonverbal Codes (cont.)
• Culture
– Contact vs. noncontact cultures have
different levels of sensitivity to touch.
– Sex and gender influence a person’s
degree of touch, eye contact, or how
nonverbal communication is interpreted.
Influences on
Nonverbal
Communication
• Mediated nonverbal communication
– Loss of paralinguistic cues that offer
information
– Emoticons and use of font sizes,
punctuation, and
capitalization help
convey meaning.
Influences on
Nonverbal
Communication (cont.)
• The situational context determines
rules of behavior and roles people
must play under different conditions.
– Public-private dimension: physical
space affecting nonverbal
communication
– Informal-formal dimension:
perceptions about personal vs.
impersonal situations
Influences on
Nonverbal
Communication (cont.)

More Related Content

What's hot

Ch9
Ch9Ch9
Nonverbal communication intercultural
Nonverbal communication interculturalNonverbal communication intercultural
Nonverbal communication intercultural
thuhuyen0963
 
What is language
What is languageWhat is language
What is language
Serpil Meri-Yilan
 
Language and communication
Language and communicationLanguage and communication
Language and communication
Yota Bhikkhu
 
Verbal and nonverbal communication
Verbal and nonverbal communicationVerbal and nonverbal communication
Verbal and nonverbal communication
LyranTayaotao
 
COM 231 11 delivery 15ed
COM 231 11 delivery 15edCOM 231 11 delivery 15ed
COM 231 11 delivery 15ed
turnercom
 
The Psychology of Language Chapter 3
The Psychology of Language Chapter 3The Psychology of Language Chapter 3
The Psychology of Language Chapter 3
Ami Spears
 
Brain and Language
Brain and LanguageBrain and Language
Brain and Language
Serpil Meri-Yilan
 
Language items
Language itemsLanguage items
Language items
zsofia87
 
Non Verbal Communication Power Point
Non Verbal Communication Power PointNon Verbal Communication Power Point
Non Verbal Communication Power Point
tisahwatson
 
Properties of language
Properties of languageProperties of language
Properties of language
AmnaAkbar12
 
Communication disorders
Communication disordersCommunication disorders
Communication disorders
lauren_rivet
 
Hkacx2 a unit 3 part 5
Hkacx2 a   unit 3 part 5Hkacx2 a   unit 3 part 5
Hkacx2 a unit 3 part 5
Quintin Senekal
 
Chapter 11: Communication Disorders
Chapter 11:  Communication DisordersChapter 11:  Communication Disorders
Chapter 11: Communication Disorders
Sue Anderson
 
Introduction to the study of language
Introduction to the study of languageIntroduction to the study of language
Introduction to the study of language
C.B. Balaban
 
Language Acquisition 2
Language Acquisition 2Language Acquisition 2
Language Acquisition 2
Dr. Cupid Lucid
 

What's hot (16)

Ch9
Ch9Ch9
Ch9
 
Nonverbal communication intercultural
Nonverbal communication interculturalNonverbal communication intercultural
Nonverbal communication intercultural
 
What is language
What is languageWhat is language
What is language
 
Language and communication
Language and communicationLanguage and communication
Language and communication
 
Verbal and nonverbal communication
Verbal and nonverbal communicationVerbal and nonverbal communication
Verbal and nonverbal communication
 
COM 231 11 delivery 15ed
COM 231 11 delivery 15edCOM 231 11 delivery 15ed
COM 231 11 delivery 15ed
 
The Psychology of Language Chapter 3
The Psychology of Language Chapter 3The Psychology of Language Chapter 3
The Psychology of Language Chapter 3
 
Brain and Language
Brain and LanguageBrain and Language
Brain and Language
 
Language items
Language itemsLanguage items
Language items
 
Non Verbal Communication Power Point
Non Verbal Communication Power PointNon Verbal Communication Power Point
Non Verbal Communication Power Point
 
Properties of language
Properties of languageProperties of language
Properties of language
 
Communication disorders
Communication disordersCommunication disorders
Communication disorders
 
Hkacx2 a unit 3 part 5
Hkacx2 a   unit 3 part 5Hkacx2 a   unit 3 part 5
Hkacx2 a unit 3 part 5
 
Chapter 11: Communication Disorders
Chapter 11:  Communication DisordersChapter 11:  Communication Disorders
Chapter 11: Communication Disorders
 
Introduction to the study of language
Introduction to the study of languageIntroduction to the study of language
Introduction to the study of language
 
Language Acquisition 2
Language Acquisition 2Language Acquisition 2
Language Acquisition 2
 

Viewers also liked

Nonverbal communication ppt
Nonverbal communication pptNonverbal communication ppt
Nonverbal communication ppt
Juliette Hoffmann
 
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MCDU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
Dillard University Library
 
Law and Order in the Library
Law and Order in the LibraryLaw and Order in the Library
Law and Order in the Library
louisecowan
 
communicating nonverbally
communicating nonverballycommunicating nonverbally
communicating nonverbally
baekbunny
 
Our Library Rules and Regulations
Our Library Rules and RegulationsOur Library Rules and Regulations
Our Library Rules and Regulations
Kathleen Ward
 
Library Rules
Library RulesLibrary Rules
Library Rules
ebretall
 
10 Library Rules
10 Library Rules10 Library Rules
10 Library Rules
bmarches
 
Delivering the speech
Delivering the speechDelivering the speech
Delivering the speech
Sajib
 
Library rules&procedures
Library rules&proceduresLibrary rules&procedures
Library rules&procedures
janemfarrell
 
Library Presentation
Library PresentationLibrary Presentation
Library Presentation
David Jakes
 
Non Verbal communication slides
Non Verbal communication slidesNon Verbal communication slides
Non Verbal communication slides
natasha.wongkc
 
Mku virtual campus presentation
Mku virtual campus presentationMku virtual campus presentation
Mku virtual campus presentation
salesiokiura
 

Viewers also liked (12)

Nonverbal communication ppt
Nonverbal communication pptNonverbal communication ppt
Nonverbal communication ppt
 
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MCDU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
DU Library Archives and Special Collections Rules and Regulations Fall 2010 MC
 
Law and Order in the Library
Law and Order in the LibraryLaw and Order in the Library
Law and Order in the Library
 
communicating nonverbally
communicating nonverballycommunicating nonverbally
communicating nonverbally
 
Our Library Rules and Regulations
Our Library Rules and RegulationsOur Library Rules and Regulations
Our Library Rules and Regulations
 
Library Rules
Library RulesLibrary Rules
Library Rules
 
10 Library Rules
10 Library Rules10 Library Rules
10 Library Rules
 
Delivering the speech
Delivering the speechDelivering the speech
Delivering the speech
 
Library rules&procedures
Library rules&proceduresLibrary rules&procedures
Library rules&procedures
 
Library Presentation
Library PresentationLibrary Presentation
Library Presentation
 
Non Verbal communication slides
Non Verbal communication slidesNon Verbal communication slides
Non Verbal communication slides
 
Mku virtual campus presentation
Mku virtual campus presentationMku virtual campus presentation
Mku virtual campus presentation
 

Similar to Real comm2e ch5

Real comm2e ch4
Real comm2e ch4Real comm2e ch4
Real comm2e ch4
kmrose1
 
Verbal_and_Nonverbal_Communication_OhwVLoq.pptx
Verbal_and_Nonverbal_Communication_OhwVLoq.pptxVerbal_and_Nonverbal_Communication_OhwVLoq.pptx
Verbal_and_Nonverbal_Communication_OhwVLoq.pptx
2201030430039
 
Non Verbal Communication
Non Verbal Communication Non Verbal Communication
Non Verbal Communication
Muhammad Talha Patel
 
Nonverbal comm
Nonverbal commNonverbal comm
Nonverbal comm
Dedi Purnomo
 
Nonverbal
NonverbalNonverbal
Nonverbal
ravi kant
 
Inter personal communication skills
Inter personal communication skillsInter personal communication skills
Inter personal communication skills
Dokka Srinivasu
 
Session2
Session2Session2
Session2
julianmillar
 
Nonverbals & Culture
Nonverbals & CultureNonverbals & Culture
Nonverbals & Culture
Corinne Weisgerber
 
Comm slides one lec-4(1)
Comm slides one lec-4(1)Comm slides one lec-4(1)
Comm slides one lec-4(1)
Rana Usman Sattar
 
Types of communication
Types of communicationTypes of communication
Types of communication
Dr. Abzal Basha H S
 
Mc 2
Mc 2Mc 2
Chapter14 communication skills
Chapter14   communication skillsChapter14   communication skills
Chapter14 communication skills
Dokka Srinivasu
 
CH 4 Nonverbal messages
CH 4 Nonverbal messagesCH 4 Nonverbal messages
CH 4 Nonverbal messages
akn4fotos
 
Communicative competence
Communicative competenceCommunicative competence
Communicative competence
Jess Sarabia
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
Delphine Williams Young
 
Nonverbal communication
Nonverbal communicationNonverbal communication
Nonverbal communication
Fany Rifkoh
 
week 3 - Chapter 2 nonverbal communication week 3
week 3 - Chapter 2  nonverbal communication week 3week 3 - Chapter 2  nonverbal communication week 3
week 3 - Chapter 2 nonverbal communication week 3
jellycarol
 
Nonverbal Communication.ppt
Nonverbal Communication.pptNonverbal Communication.ppt
Nonverbal Communication.ppt
Saim Zafar
 
Nonverbal Communication
Nonverbal CommunicationNonverbal Communication
Nonverbal Communication
AllThatMedia
 
Kinesics in public speaking
Kinesics in public speakingKinesics in public speaking
Kinesics in public speaking
Archana R Singh
 

Similar to Real comm2e ch5 (20)

Real comm2e ch4
Real comm2e ch4Real comm2e ch4
Real comm2e ch4
 
Verbal_and_Nonverbal_Communication_OhwVLoq.pptx
Verbal_and_Nonverbal_Communication_OhwVLoq.pptxVerbal_and_Nonverbal_Communication_OhwVLoq.pptx
Verbal_and_Nonverbal_Communication_OhwVLoq.pptx
 
Non Verbal Communication
Non Verbal Communication Non Verbal Communication
Non Verbal Communication
 
Nonverbal comm
Nonverbal commNonverbal comm
Nonverbal comm
 
Nonverbal
NonverbalNonverbal
Nonverbal
 
Inter personal communication skills
Inter personal communication skillsInter personal communication skills
Inter personal communication skills
 
Session2
Session2Session2
Session2
 
Nonverbals & Culture
Nonverbals & CultureNonverbals & Culture
Nonverbals & Culture
 
Comm slides one lec-4(1)
Comm slides one lec-4(1)Comm slides one lec-4(1)
Comm slides one lec-4(1)
 
Types of communication
Types of communicationTypes of communication
Types of communication
 
Mc 2
Mc 2Mc 2
Mc 2
 
Chapter14 communication skills
Chapter14   communication skillsChapter14   communication skills
Chapter14 communication skills
 
CH 4 Nonverbal messages
CH 4 Nonverbal messagesCH 4 Nonverbal messages
CH 4 Nonverbal messages
 
Communicative competence
Communicative competenceCommunicative competence
Communicative competence
 
Non verbal communication
Non verbal communicationNon verbal communication
Non verbal communication
 
Nonverbal communication
Nonverbal communicationNonverbal communication
Nonverbal communication
 
week 3 - Chapter 2 nonverbal communication week 3
week 3 - Chapter 2  nonverbal communication week 3week 3 - Chapter 2  nonverbal communication week 3
week 3 - Chapter 2 nonverbal communication week 3
 
Nonverbal Communication.ppt
Nonverbal Communication.pptNonverbal Communication.ppt
Nonverbal Communication.ppt
 
Nonverbal Communication
Nonverbal CommunicationNonverbal Communication
Nonverbal Communication
 
Kinesics in public speaking
Kinesics in public speakingKinesics in public speaking
Kinesics in public speaking
 

More from kmrose1

Real comm2e appb
Real comm2e appbReal comm2e appb
Real comm2e appb
kmrose1
 
Real comm2e ch16
Real comm2e ch16Real comm2e ch16
Real comm2e ch16
kmrose1
 
Real comm2e ch15
Real comm2e ch15Real comm2e ch15
Real comm2e ch15
kmrose1
 
Real comm2e ch14
Real comm2e ch14Real comm2e ch14
Real comm2e ch14
kmrose1
 
Real comm2e ch13
Real comm2e ch13Real comm2e ch13
Real comm2e ch13
kmrose1
 
Real comm2e ch12
Real comm2e ch12Real comm2e ch12
Real comm2e ch12
kmrose1
 
Real comm2e ch12
Real comm2e ch12Real comm2e ch12
Real comm2e ch12
kmrose1
 
Real comm2e ch10
Real comm2e ch10Real comm2e ch10
Real comm2e ch10
kmrose1
 
Real comm2e ch9
Real comm2e ch9Real comm2e ch9
Real comm2e ch9
kmrose1
 
Real comm2e ch8
Real comm2e ch8Real comm2e ch8
Real comm2e ch8
kmrose1
 
Real comm2e ch7
Real comm2e ch7Real comm2e ch7
Real comm2e ch7
kmrose1
 
Real comm2e ch7
Real comm2e ch7Real comm2e ch7
Real comm2e ch7
kmrose1
 
Real comm2e ch6
Real comm2e ch6Real comm2e ch6
Real comm2e ch6
kmrose1
 
Real comm2e ch5
Real comm2e ch5Real comm2e ch5
Real comm2e ch5
kmrose1
 
Real comm2e ch3
Real comm2e ch3Real comm2e ch3
Real comm2e ch3
kmrose1
 
Real comm2e ch2
Real comm2e ch2Real comm2e ch2
Real comm2e ch2
kmrose1
 
Chapter 1 pp
Chapter 1 ppChapter 1 pp
Chapter 1 pp
kmrose1
 

More from kmrose1 (17)

Real comm2e appb
Real comm2e appbReal comm2e appb
Real comm2e appb
 
Real comm2e ch16
Real comm2e ch16Real comm2e ch16
Real comm2e ch16
 
Real comm2e ch15
Real comm2e ch15Real comm2e ch15
Real comm2e ch15
 
Real comm2e ch14
Real comm2e ch14Real comm2e ch14
Real comm2e ch14
 
Real comm2e ch13
Real comm2e ch13Real comm2e ch13
Real comm2e ch13
 
Real comm2e ch12
Real comm2e ch12Real comm2e ch12
Real comm2e ch12
 
Real comm2e ch12
Real comm2e ch12Real comm2e ch12
Real comm2e ch12
 
Real comm2e ch10
Real comm2e ch10Real comm2e ch10
Real comm2e ch10
 
Real comm2e ch9
Real comm2e ch9Real comm2e ch9
Real comm2e ch9
 
Real comm2e ch8
Real comm2e ch8Real comm2e ch8
Real comm2e ch8
 
Real comm2e ch7
Real comm2e ch7Real comm2e ch7
Real comm2e ch7
 
Real comm2e ch7
Real comm2e ch7Real comm2e ch7
Real comm2e ch7
 
Real comm2e ch6
Real comm2e ch6Real comm2e ch6
Real comm2e ch6
 
Real comm2e ch5
Real comm2e ch5Real comm2e ch5
Real comm2e ch5
 
Real comm2e ch3
Real comm2e ch3Real comm2e ch3
Real comm2e ch3
 
Real comm2e ch2
Real comm2e ch2Real comm2e ch2
Real comm2e ch2
 
Chapter 1 pp
Chapter 1 ppChapter 1 pp
Chapter 1 pp
 

Recently uploaded

TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Paige Cruz
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
DianaGray10
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
DianaGray10
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
IndexBug
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
Infrastructure Challenges in Scaling RAG with Custom AI models
Infrastructure Challenges in Scaling RAG with Custom AI modelsInfrastructure Challenges in Scaling RAG with Custom AI models
Infrastructure Challenges in Scaling RAG with Custom AI models
Zilliz
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Neo4j
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
SOFTTECHHUB
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Zilliz
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Neo4j
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
Mariano Tinti
 

Recently uploaded (20)

TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
Infrastructure Challenges in Scaling RAG with Custom AI models
Infrastructure Challenges in Scaling RAG with Custom AI modelsInfrastructure Challenges in Scaling RAG with Custom AI models
Infrastructure Challenges in Scaling RAG with Custom AI models
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
 

Real comm2e ch5

  • 2. • Describe the power of nonverbal communication • Outline the functions of nonverbal communication • Describe the set of communication symbols that are nonverbal codes • Illustrate the influences culture, technology, and situation have on our nonverbal behavior Chapter Outcomes
  • 3. The process of intentionally or unintentionally signaling meaning through behavior other than words Nonverbal Communication
  • 4. • Nonverbal communication is… – Communicative – Often spontaneous and unintentional – Ambiguous – More believable than verbal communication (channel discrepancy) The Nature of Nonverbal Communication
  • 5. • Reinforcing verbal messages – Repeating or mirroring verbal messages – Complementing verbal behavior by matching it – Accenting specific parts of the verbal behavior Functions of Nonverbal Communication
  • 6. • Substituting verbal messages – Occurs in situations where words are unavailable, inappropriate, or unintelligible Functions of Nonverbal Communication (cont.)
  • 7. • Contradicting verbal messages – May be unintentional or intentional (teasing, joking, sarcasm) • Regulating or coordinating verbal interactions – Pausing to let another speak – Interrupting to gain control Functions of Nonverbal Communication (cont.)
  • 8. • Creating immediacy, or closeness, with another – Eye contact, smiling, appropriate touching, mimicry • Deceiving others to believe something that is false – Using gestures that normally signal trustworthiness Functions of Nonverbal Communication (cont.)
  • 9. Symbols we use to send messages without, or in addition to, words Nonverbal Codes
  • 10. • Gestures and body movements that send nonverbal messages (kinesics) – Emblems have direct verbal translations within a group or culture. – Illustrators help visually explain what is being said. – Regulators help manage our interactions. Nonverbal Codes (cont.)
  • 11. Nonverbal Codes (cont.) • Kinesics (cont.) – Adaptors satisfy a physical or psychological need. – Affect displays convey feelings, moods, and reactions.
  • 13. • Eye behavior – Oculesics is the study of the use of the eyes to communicate. – Accepted norms differ across cultures. Nonverbal Codes (cont.)
  • 14. • Voice – Paralanguage: vocalized sounds that accompany words; includes • pitch (variations), tone (modulations), volume (loudness), pauses, vocal quality, rhythm, rate – Vocalizations: cues about emotional or physical state • Back-channel cues include “ah, um, uh” Nonverbal Codes (cont.)
  • 15. • Physical appearance – Attractiveness has advantages – Artifacts (accessories) matter Nonverbal Codes (cont.)
  • 16. • Space and environment includes: Proxemics: the study of the way we use and communicate with space • Intimate • Personal • Social • Public Nonverbal Codes (cont.)
  • 17. • Space and environment (cont.) – Territoriality: the claiming of an area through occupation – Environment: arranging our surroundings to encourage or discourage interactions Nonverbal Codes (cont.)
  • 18. • Touch (haptics) may include: – Functional-professional touch – Social-polite touch – Friendship-warmth touch – Love-intimacy touch – Sexual-arousal touch Nonverbal Codes (cont.)
  • 19. • Time orientation – Chronemics: study of how people perceive the use of time and how they structure time in their relationships – Sending a message using time may be confusing in certain situations. Nonverbal Codes (cont.)
  • 20. • Culture – Contact vs. noncontact cultures have different levels of sensitivity to touch. – Sex and gender influence a person’s degree of touch, eye contact, or how nonverbal communication is interpreted. Influences on Nonverbal Communication
  • 21. • Mediated nonverbal communication – Loss of paralinguistic cues that offer information – Emoticons and use of font sizes, punctuation, and capitalization help convey meaning. Influences on Nonverbal Communication (cont.)
  • 22. • The situational context determines rules of behavior and roles people must play under different conditions. – Public-private dimension: physical space affecting nonverbal communication – Informal-formal dimension: perceptions about personal vs. impersonal situations Influences on Nonverbal Communication (cont.)