rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "The Counselling Interview" and will guide you through each step of a counselling interview.
The counselling process; Stages of the counselling processSunil Krishnan
The counselling process:
Stages of the counselling process
Stage 1: Initial Disclosure
Stage 2: In-depth Exploration
Stage 3: Commitment to action
Three stages of Counselling in Perspective
Counselling …………………………………………………………………
Counselling and Psychotherapy………………………………………
The Role of the Counsellor……………………………………………
Counselling Skills ……………………………………………………
Stages of the counselling process: …………………………………………
Some Misconceptions About Counselling ……………………………
The Counselling Process ………………………………………………
Stage 1: Relationship Building - Initial Disclosure ………………………
Stage 2: In-Depth Exploration - Problem Assessment ………………….
Stage 3: Goal Setting - Commitment to Action ………………………….…
Guidelines for Selecting and Defining Goals ………………………..
Summary ………………………………………………………………
Three stages of Counselling in Perspective …………………………………
Psychoanalytic theory ……………………………………………..…
Benefits and limitations of Psychoanalytic theory ……………
Psychodynamic Approach to Counselling …………………………
Id, Ego and Superego …………………………………………
Humanistic Theory …………………………………………………
Client Centred/Non Directive Counselling……………………
Benefits and limitations in relation …………………………
Humanistic Approach to Counselling …………………………………
Behaviour Theory …………………………………………………
Behavioural Approach to Counselling …………………………
Cognitive Theory …………………………………………………
Coaching & Counselling For managers, Counselling, Role Conflict, Process of C...Harsh Parekh
Unit 1 Introduction and Approaches to counselling
Unit 2 Process of Counselling
Unit 3 Counselling Skills and Role Conflict
Unit 4 Changing Behavior Through Counselling and Applications
Unit 5 Performance Management and Substance Abuse
Unit 6 Ethics in Counselling
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Counselling Interview".
A training for high school students interested in being peer mentors. The training covers the roles of a mentor, relationship boundaries, communication techniques, and problem solving skills.
SOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL .docxsamuel699872
SOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORK
HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS
Nunavik Counselling
and Social Work Training Program
Spring 2011
� Always take seriously the
problem experienced by
the clients.
� Be persuasive in pursuit
of service for the client.
� Work creatively with
them toward achieving
solutions.
Important reminder for social Important reminder for social
workerworker
solutions.
� Properly assess needs
and identify the request
for assistance from the
client.
� Applicants; a client request services of a social
worker to deal with internal or external problem
(teachers, nurses, doctors, employers, family
members)
� Referrals; client who did not apply for service.
Person who are referred vary in the extent to which
they perceive that referrals as a source of pressure or
simply as a source of potential assistance.
Involuntary clients; who respond to perceived
Potential clientsPotential clients
� Involuntary clients; who respond to perceived
requirements to seek help as a result of pressure
from other persons or legal sources.
Clients are facing a situation of
disequilibrium in which they can
potentially enhance their problem-solving
ability by developing new resources or
employing untapped resources in ways
that reduces tension and achieve mastery that reduces tension and achieve mastery
over problems.
� Clients are facing a
situation of
disequilibrium in
which they can
potentially enhance
their problem-
solving ability by
developing new developing new
resources or
employing untapped
resources in ways
that reduces tension
and achieve mastery
over problems.
Reflective activity 1 disequilibrium vs change =
transition
� Phase 1: Exploration, engagement,
assessment and planning.
� Phase 2: Implementation, achieve goal
and attainment goal.
Phase 3: Termination.
The helping process in social workThe helping process in social work
� Phase 3: Termination.
� The first phase lays
the groundwork for
subsequent
implementation of
interventions and
strategies aimed at
resolving client’s
problems and
Phase 1: Exploration, engagement, Phase 1: Exploration, engagement,
assessment and planningassessment and planning
problems and
promoting problem
solving skills.
Keys steps in helping Keys steps in helping
relationshiprelationship
� Exploring client’s problem by eliciting
comprehensive data about the person(s), the
problem, and environmental factors, including forces
influencing the referral for contact.
� Establishing rapport and enhancing motivation.� Establishing rapport and enhancing motivation.
� Formulating a multidimensional assessment of
the problem, identifying systems that play a
significant role in difficulties, and identifying relevant
resources that can be tapped or must be developed.
� Mutually.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "The Counselling Interview" and will guide you through each step of a counselling interview.
The counselling process; Stages of the counselling processSunil Krishnan
The counselling process:
Stages of the counselling process
Stage 1: Initial Disclosure
Stage 2: In-depth Exploration
Stage 3: Commitment to action
Three stages of Counselling in Perspective
Counselling …………………………………………………………………
Counselling and Psychotherapy………………………………………
The Role of the Counsellor……………………………………………
Counselling Skills ……………………………………………………
Stages of the counselling process: …………………………………………
Some Misconceptions About Counselling ……………………………
The Counselling Process ………………………………………………
Stage 1: Relationship Building - Initial Disclosure ………………………
Stage 2: In-Depth Exploration - Problem Assessment ………………….
Stage 3: Goal Setting - Commitment to Action ………………………….…
Guidelines for Selecting and Defining Goals ………………………..
Summary ………………………………………………………………
Three stages of Counselling in Perspective …………………………………
Psychoanalytic theory ……………………………………………..…
Benefits and limitations of Psychoanalytic theory ……………
Psychodynamic Approach to Counselling …………………………
Id, Ego and Superego …………………………………………
Humanistic Theory …………………………………………………
Client Centred/Non Directive Counselling……………………
Benefits and limitations in relation …………………………
Humanistic Approach to Counselling …………………………………
Behaviour Theory …………………………………………………
Behavioural Approach to Counselling …………………………
Cognitive Theory …………………………………………………
Coaching & Counselling For managers, Counselling, Role Conflict, Process of C...Harsh Parekh
Unit 1 Introduction and Approaches to counselling
Unit 2 Process of Counselling
Unit 3 Counselling Skills and Role Conflict
Unit 4 Changing Behavior Through Counselling and Applications
Unit 5 Performance Management and Substance Abuse
Unit 6 Ethics in Counselling
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Counselling Interview".
A training for high school students interested in being peer mentors. The training covers the roles of a mentor, relationship boundaries, communication techniques, and problem solving skills.
SOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL .docxsamuel699872
SOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORKSOCIAL WORK
HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS HELPING PROCESS
Nunavik Counselling
and Social Work Training Program
Spring 2011
� Always take seriously the
problem experienced by
the clients.
� Be persuasive in pursuit
of service for the client.
� Work creatively with
them toward achieving
solutions.
Important reminder for social Important reminder for social
workerworker
solutions.
� Properly assess needs
and identify the request
for assistance from the
client.
� Applicants; a client request services of a social
worker to deal with internal or external problem
(teachers, nurses, doctors, employers, family
members)
� Referrals; client who did not apply for service.
Person who are referred vary in the extent to which
they perceive that referrals as a source of pressure or
simply as a source of potential assistance.
Involuntary clients; who respond to perceived
Potential clientsPotential clients
� Involuntary clients; who respond to perceived
requirements to seek help as a result of pressure
from other persons or legal sources.
Clients are facing a situation of
disequilibrium in which they can
potentially enhance their problem-solving
ability by developing new resources or
employing untapped resources in ways
that reduces tension and achieve mastery that reduces tension and achieve mastery
over problems.
� Clients are facing a
situation of
disequilibrium in
which they can
potentially enhance
their problem-
solving ability by
developing new developing new
resources or
employing untapped
resources in ways
that reduces tension
and achieve mastery
over problems.
Reflective activity 1 disequilibrium vs change =
transition
� Phase 1: Exploration, engagement,
assessment and planning.
� Phase 2: Implementation, achieve goal
and attainment goal.
Phase 3: Termination.
The helping process in social workThe helping process in social work
� Phase 3: Termination.
� The first phase lays
the groundwork for
subsequent
implementation of
interventions and
strategies aimed at
resolving client’s
problems and
Phase 1: Exploration, engagement, Phase 1: Exploration, engagement,
assessment and planningassessment and planning
problems and
promoting problem
solving skills.
Keys steps in helping Keys steps in helping
relationshiprelationship
� Exploring client’s problem by eliciting
comprehensive data about the person(s), the
problem, and environmental factors, including forces
influencing the referral for contact.
� Establishing rapport and enhancing motivation.� Establishing rapport and enhancing motivation.
� Formulating a multidimensional assessment of
the problem, identifying systems that play a
significant role in difficulties, and identifying relevant
resources that can be tapped or must be developed.
� Mutually.
Being responsible comes from practice. A lot of us need something to happen for the realization of being accountable. But, why do we need something to happen for us to turn accountable? A sense of responsibility should come from inside of your conscious mind.
An overview of evidence-based therapeutic components that aid in the reduction of the rate of return or recidivism of ex-offenders going back to prison.
Classmate 1Chapter 17 Play TherapyChoose four different plaVinaOconner450
Classmate 1:
Chapter 17 Play Therapy
Choose four different play therapy techniques. Describe and discuss how those techniques might be used. Is there one technique that you like above the others?
Problem-Solving- Creating a problem then the counselor teaches the problem-solving tools for the child to create their own solutions. Creating a hypothetical realistic problem that the child may relate to which is targeting toward their goals will promote awareness of feelings and thought process to relate to the problem. When a problem occurs outside therapy then the child will remember that hypothetical problem then uses the tools they learned to take control and create solutions resulting in a healthier state of mind, feelings, and positive behaviors.
Cognitive Restructuring- techniques that will help the client become aware and change their faulty thinking. Once the client realizes that their faulty thinking is causing them to have negative feelings then they will take back their control and change the thought to produce more positive feelings which will result in healthier behaviors. This will lessen self-sabotaging behaviors.
Self-Monitoring- this technique is to help clients become aware, identify, and understand how negative thoughts and feelings trigger physical cues and behavioral responses. The client will start to see a pattern and take responsibility for themselves.
De-catastrophizing- to challenge that “fight or flight” thinking. For clients, when it is always worst-case scenario induced thoughts, it sends them in a panic self-sabotaging state. This technique will challenge those thoughts into a more realistic outlook. As clients become aware that they are “over-reacting” they will become more conscious of their feelings and thoughts leading to positive behaviors. They will start changing their cognitive distorting thoughts from “what if” scenarios that causes negative mental and emotional states to healthier ones.
I personally like the de-catastrophizing better than the others I chose because once that ultimate panic of “fight or flight” is diminished, it makes room for the client to think and feel without being in a heighten state all the time. Making room to learn, become aware, and taking responsibility for the emotions, thoughts, and behaviors will empower the client to fill that space with tools learned in therapy to apply outside that safe space.
Compare and contrast two different types of family play therapy. Include which has the greatest appeal to you and your reasons.
Storytelling- Counselor helps the child tell a story with the fundamentals of having a beginning, middle, and end. Counselor then retells the story with problem solving techniques which will change the end of the story with a positive resolution.
Puppets- Children put their feelings into stories through puppets where they are in charge to re enact it by taking charge to change the plot and outcome. This stimulates communication skills, self-esteem, and confide ...
Conventional wisdom teaches us to avoid ambiguity. Clarity of facts and process is highly valued, particularly by young agency people. Yet we know that ambiguity can be a stimulus to creative thinking.
Here are some thoughts on how ambiguity can work for your advertising agency.
5 components of adult transition programScott Johnny
5 components of an adult transition program for a successful life after high school. These tips can help the support team of young people with disabilities;
Performance Management is the process of defining clear objectives and targets for individuals and teams, and the regular review of actual achievement and eventual rewarding for target achievement.
The process should ensure that individual and team effort support the organizational objectives and that key stakeholder expectations are realized by focusing on key value drivers
Prix Galien International 2024 Forum ProgramLevi Shapiro
June 20, 2024, Prix Galien International and Jerusalem Ethics Forum in ROME. Detailed agenda including panels:
- ADVANCES IN CARDIOLOGY: A NEW PARADIGM IS COMING
- WOMEN’S HEALTH: FERTILITY PRESERVATION
- WHAT’S NEW IN THE TREATMENT OF INFECTIOUS,
ONCOLOGICAL AND INFLAMMATORY SKIN DISEASES?
- ARTIFICIAL INTELLIGENCE AND ETHICS
- GENE THERAPY
- BEYOND BORDERS: GLOBAL INITIATIVES FOR DEMOCRATIZING LIFE SCIENCE TECHNOLOGIES AND PROMOTING ACCESS TO HEALTHCARE
- ETHICAL CHALLENGES IN LIFE SCIENCES
- Prix Galien International Awards Ceremony
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Lung Cancer: Artificial Intelligence, Synergetics, Complex System Analysis, S...Oleg Kshivets
RESULTS: Overall life span (LS) was 2252.1±1742.5 days and cumulative 5-year survival (5YS) reached 73.2%, 10 years – 64.8%, 20 years – 42.5%. 513 LCP lived more than 5 years (LS=3124.6±1525.6 days), 148 LCP – more than 10 years (LS=5054.4±1504.1 days).199 LCP died because of LC (LS=562.7±374.5 days). 5YS of LCP after bi/lobectomies was significantly superior in comparison with LCP after pneumonectomies (78.1% vs.63.7%, P=0.00001 by log-rank test). AT significantly improved 5YS (66.3% vs. 34.8%) (P=0.00000 by log-rank test) only for LCP with N1-2. Cox modeling displayed that 5YS of LCP significantly depended on: phase transition (PT) early-invasive LC in terms of synergetics, PT N0—N12, cell ratio factors (ratio between cancer cells- CC and blood cells subpopulations), G1-3, histology, glucose, AT, blood cell circuit, prothrombin index, heparin tolerance, recalcification time (P=0.000-0.038). Neural networks, genetic algorithm selection and bootstrap simulation revealed relationships between 5YS and PT early-invasive LC (rank=1), PT N0—N12 (rank=2), thrombocytes/CC (3), erythrocytes/CC (4), eosinophils/CC (5), healthy cells/CC (6), lymphocytes/CC (7), segmented neutrophils/CC (8), stick neutrophils/CC (9), monocytes/CC (10); leucocytes/CC (11). Correct prediction of 5YS was 100% by neural networks computing (area under ROC curve=1.0; error=0.0).
CONCLUSIONS: 5YS of LCP after radical procedures significantly depended on: 1) PT early-invasive cancer; 2) PT N0--N12; 3) cell ratio factors; 4) blood cell circuit; 5) biochemical factors; 6) hemostasis system; 7) AT; 8) LC characteristics; 9) LC cell dynamics; 10) surgery type: lobectomy/pneumonectomy; 11) anthropometric data. Optimal diagnosis and treatment strategies for LC are: 1) screening and early detection of LC; 2) availability of experienced thoracic surgeons because of complexity of radical procedures; 3) aggressive en block surgery and adequate lymph node dissection for completeness; 4) precise prediction; 5) adjuvant chemoimmunoradiotherapy for LCP with unfavorable prognosis.
Pulmonary Thromboembolism - etilogy, types, medical- Surgical and nursing man...VarunMahajani
Disruption of blood supply to lung alveoli due to blockage of one or more pulmonary blood vessels is called as Pulmonary thromboembolism. In this presentation we will discuss its causes, types and its management in depth.
These lecture slides, by Dr Sidra Arshad, offer a quick overview of physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar leads (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
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Ethanol (CH3CH2OH), or beverage alcohol, is a two-carbon alcohol
that is rapidly distributed in the body and brain. Ethanol alters many
neurochemical systems and has rewarding and addictive properties. It
is the oldest recreational drug and likely contributes to more morbidity,
mortality, and public health costs than all illicit drugs combined. The
5th edition of the Diagnostic and Statistical Manual of Mental Disorders
(DSM-5) integrates alcohol abuse and alcohol dependence into a single
disorder called alcohol use disorder (AUD), with mild, moderate,
and severe subclassifications (American Psychiatric Association, 2013).
In the DSM-5, all types of substance abuse and dependence have been
combined into a single substance use disorder (SUD) on a continuum
from mild to severe. A diagnosis of AUD requires that at least two of
the 11 DSM-5 behaviors be present within a 12-month period (mild
AUD: 2–3 criteria; moderate AUD: 4–5 criteria; severe AUD: 6–11 criteria).
The four main behavioral effects of AUD are impaired control over
drinking, negative social consequences, risky use, and altered physiological
effects (tolerance, withdrawal). This chapter presents an overview
of the prevalence and harmful consequences of AUD in the U.S.,
the systemic nature of the disease, neurocircuitry and stages of AUD,
comorbidities, fetal alcohol spectrum disorders, genetic risk factors, and
pharmacotherapies for AUD.
3. Why they are Involuntary or skeptical
Our clients have been encouraged or ordered to attend
the Placement Diversion Program/ Family Reunification
Program and this makes them somewhat involuntary
and sometimes skeptical.
4. Why they are involuntary of skeptical
This type of client may be difficult to deal with in the
early stages of the relationship. Normally, they will be
skeptical or resentful about the program, and may not
acknowledge any need to participate.
It is important for the treatment specialist to gain
rapport with the client. Then use that rapport to
establish trust. Once rapport and trust have been
established it is easier to move forward with a plan of
action.
5. Common strategies to gain respect and
have good engagement from the client
Outline the process of the program: what is
required of them (what happens next or
over the next few months)
Explain the structure of the relationship
with the treatment specialist (I am an
advocate and am here to help)
Describe the expected positive outcomes
(remember they are evaluation us and they
totally know if we are genuine)
6. Common strategies to gain respect and
have good engagement from the client
Establish the type of parenting style they have
(over order of operation over time frame)
Distinguish between effective and ineffective
VS good and bad parenting (release them from
judgment here…this is huge)
Solution-focused strategies are a good way to
create a sense of accountability and need for
change (what do they want to accomplish)
7. Rapport Strategies with the parent
1. Listening first to the client‟s story
2. Use (not too much) self-disclosure to
relate to the client's situation
3. Creating goals and accountability in
order to encourage action from the client
4. Providing transparency and positivity
through communication (communication
is key…ask them how they communicate
when they are angry and follow up with “is
that effective”)
8. Summery
Build rapport,
Encouraging accountability
Managing expectations and establishing well-planned goals
with the client.
Both the parent and adolescent should be encouraged to
realize change can only occur from within (continually using
“catch them doing something right”)
Be eclectic in your approach, role-playing, narrative therapy
(story telling), solution-focused (make a plan), cognative-
behavoral (change your thinking) (Match your approach to
your client)
The goal is to empower and encourage the client show them
you believe in them and support the plan they create to get
the results they choose
9. Building rapport with the adolescent
1. Establish rapport through genuine
interest and concern (it is a given that we
have a generation gap so just focus on being
genuine)
2. Engaging in activities such as games (I
use worksheets too)
3. Using self-disclosure (tell stories they
can relate to, i.e. DR. JOE)
4. Role-playing (this is especially good to
use to teach them appropriate behavior
toward PO‟s, teachers, judges and anyone
in authority)
10. Summery
Sometimes uncommitted clients can be a challenging problem.
Normally, a client with little or no commitment has a specific
agenda, which justifies their attendance or reason for compliance
at a session (just get through it and get the kid off probation).
Sometime we need to re-model the way the client perceives the
relationship: shifting from the „helping' mode to the collaborative
approach. When the client feels they are creating the goals and
structuring the plan they will be more motivated to go through the
necessary stages for change. Hopefully, seeing the reward as an
improved family structure and a youth who can follow the rules of
home school and community.
11. SUMMERY
Hopefully, the above strategies
assist with providing a firm
foundation to establish the client-
treatment specialist relationship.