This document contains the resume of Abhilash Bhaskaran. He has over 3 years of experience as an EMC Networker and Avamar Administrator. He is proficient in technologies like Networker, Avamar, Data Domain, Commvault, and Data Protection Advisor. He is currently working as an Associate Delivery Specialist for EMC Data Storage Systems India, where he provides support and manages the backup infrastructure for banking clients.

1. ABHILASH.BHASKARAN
Email: abhi.nair86@gmail.com Mobile: +91 996 437 0375
EMC NETWORKER & AVAMAR ADMINISTRATOR
Competent, accomplished and result oriented IT specialist with 3+ years of experience and demonstrated
success in managing backup infrastructure and specialization in Networker, Avamar, Data Domain and
Commvault. Dedicated professional with a well-earned reputation for delivering technology solution on time
and according to specification with the proven expertise and strong ability to increase system efficiency,
ensure recoverability under adverse conditions and stringent deadlines.
SUMMARY OF QUALIFICATIONS
 Good knowledge of Microsoft Windows and Unix OS Environment.
 Strong knowledge of enterprise backup tool EMC Legato Networker.
 Strong knowledge on EMC DataDomain.
 Strong knowledge on EMC Avamar.
 Hands on experience Commvault Backup
 Good working knowledge on EMC Data Protection Advisor.
 Analytical thinker that consistently resolves ongoing issues, often acts as consultant to advice on the
ongoing problems and to discuss the requirements and resolutions.
TECHNICAL EXPERTISE
Applications: EMC Networker,EMCAvamar,EMC DataDomain,EMC DPA (DataProtectionAdvisor),
Commvault.
Operating Systems: Windows 2008, Windows 2003, Windows NT, Windows XP, UNIX, Solaris 9,
HP-UX, AIX, Linux.
Certification: ITIL, Information storage Management, Avamar Specialist and Networker
Specialist.
PROFESSIONAL EXPERIENCE
EMC Data Storage Systems India Pvt Ltd, Bangalore (Nov 2012 - Till Date)
Associate Delivery Specialist-2 – BRS
 Part of the Projects team which understands the requirements of any new client projects and set up
backup infrastructure as per desired requirement with minimal software and hardware needs.
 Providing L2 support for EMC Networker backup application for banking client consisting more than
10000 client machines and 25 backup servers located across the globe.
 Responsible in providing assistance to L2 support team in monitoring, troubleshooting and
administration of the backup infrastructure .
 Adding Clients to the Backup Schedule.

2.  Tapes Off siting & Depositing operations into Jukebox
 Deploying upgrades for the backup infrastructure with prior testing on test environments.
 Performing capacity planning for the existing backup infrastructure to understand the additional
requirements in terms of tapes, disk spaces, licences etc.
 Configuring backups via Autosys Job scheduling tool.
 Troubleshooting on SL5500 and SL8500 storage tek SILOS via GUI and ACSLS tool.
 Responsible in providing assistance to L2 support team in monitoring, troubleshooting and
administration of the backup infrastructure for Avamar
 Responsible in providing assistance to L2 support team in monitoring, troubleshooting and
administration of the backup infrastructure for Data Domain.
 Performing recovery of servers and helping in bringing up the user critical applications and databases.
 Preparing RCA’s and analyzing tickets for technical quality of tickets handled in the queue.
 Making sure all the SLA’s are met with respect to Incident ,service requests and changeManagement.
 Documenting various Knowledge transfer documents for customer references.
 Worked on Migration activities which involves moving cliens from legacy infrastructure to landed
infrastructure.
MICROLAND Ltd, Bangalore (Nov 2011 - Nov 2012)
Administrator - Backup
 Played a role of Technical Specialist for EMC Networker backup application for multiple clients located
in EMEA region.
 Responsible in providing level 1 support in monitoring, troubleshooting and administration of the
backup infrastructure using EMC Legato Networker to maintain an agreed backup success rate of 99 %.
 Configuring new clients for backups and adding new savesets.
 Configuring backups for adhoc requests.
 Adding Clients to the Backup Schedule.
 Tapes Off siting & Depositing operations into Jukebox
 Performing data recovery as per user’s demand which includes OS like Windows, UNIX, NDMP and
saveset types of recoveries.
 Preparing RCA’s and analyzing tickets for technical quality of tickets handled in the queue.
 Making sure all the SLA’s are met with respect to Incident Management.
 Responsible for mentoring and developing junior members of the team.
E-green Systems, Bangalore (Nov 2010 - Nov 2011)
Desktop Support Engineer
 Undertaking data network fault investigations in local and wide area environments, using information
from multiple sources.
 Securing network system by establishing and enforcing policies
 Test computers to ensure proper functioning of computer systems.
 Interact with staff on desktop problems and their resolution.
 Reporting network operational status by gathering, prioritising information and managing projects.
 Desktop Configuration - Network, mail client, internet etc.
 Configuration of Print devices (network and local) on desktops
 Installing, configuring and maintaining regular updates of Antivirus.
 Installing, Configure and Troubleshooting of various PC Hardware Components.
 Desktop Installation, Movement, Assign & Change.

3.  Remote troubleshooting and fault finding if issues occur upon initial installation.
 Software installations such as MS-Office, Acrobat Reader, mail client.
 Desktop Support up to Client Level including Hardware, Software and Networking Problems.
 Manage the service requests of customers through ticket management system.
EDUCATION
Bachelor of Engineering – Electronics and Communication Engineering:
B.C.E.T, VTU Belgaum, Bangalore, Karnataka, India
2005-2010
Pre University (XII):
Don Bosco College, Bangalore, Karnataka, India
2004
PERSONAL ATTRIBUTES
 Good communication and presentation skills to provide support to the customer.
 Opento learningnewconcepts.
 Team player.
 Abilitytodeal withpeople diplomatically.
 Self-motivationandabilitytotake the initiative.
 Abilitytoworkwell underpressure.
PERSONAL DETAILS
 Date of Birth: 08th June 1986
 Nationality: Indian
 Languages Known: English, Hindi, Kannada, Tamil and Malayalam
 Permanent Address: #149/30, 8th Cross, 20th Main, 1st Sector,
HSR Layout, Bangalore – 560102,
KARNATAKA
References Available Upon Request