Cristina B. Alonso Gutiérrez has over 30 years of experience in banking and mortgage lending. She has held roles such as Manager of International Operations, Loan Officer, and Customer Service Representative. She is bilingual in English and Spanish and has a demonstrated track record of building professional relationships and providing excellent customer service. Currently, she is seeking a new opportunity that offers constructive interaction and communication with customers.

1. CRISTINA B. ALONSO GUTIERREZ
8426 W 97th Street
Bloomington, MN 55438
Cell Phone  (952) 201-4220
E-mail  tinalonso@hotmail.com
CAREER OBJECTIVE
To join an interactive organization that offers a constructive workplace for communicating and
interacting with customers and people.
QUALIFICATIONS PROFILE
Creative and highly-experienced Banking Specialist and Manager with a demonstrated track record
for building superior professional relationships, successful banking operations at all levels
(individual, commercial and international), and impeccable customer service. Multi-focused, detail
oriented, articulate, bilingual, and relationship-driven communicator and motivator with exemplary
emphasis on quality and excellence.
CAREER HISTORY
PEARSON EDUCATION, Bloomington, MN, USA
Special Accommodation & Exceptional Scheduling Coordinator May 2011 – July 2016
Responsible for providing excellent customer service to Pearson’s candidates in English
and Spanish with special needs/ADA (American Disability Act.) by comprehending
and resolving complex customer issues.
Ensure high quality and accurate responses to candidate’s questions and demands, as
well as resolve complaints and issues that they might have with their services,
escalating them through Program coordinators and/or Program managers.
Team with other departments in order to satisfy the candidate’s special needs.
Bilingual Associate Customer Service Representative February 2010 – April 2011
Responsible for providing excellent customer service to Pearson clients in English and
Spanish by answering incoming phone calls to the calling center.
Provide promotion to clients about the programs that the company offers. By doing so,
help to bring more business to the company.
Ensure high quality and accurate responses to clients' questions and demands as well
as resolve customer complaints and issues that they might have with their services.
Manage the work effectively; share Information with the customers and the managers to
seek customer satisfaction; show initiative and commitment.
PRC FUNDING CORP, Bloomington, MN, USA
Loan officer/Residential and Commercial loan originator 2009 – July 2010
Cultivate and maintain relationships with Realtors, former customers, and other
intermediaries who can refer mortgage applicants.
Sell full portfolio of Mortgage products to consumers who are buying or refinancing
homes. This process involves both face-to-face meetings and telephone selling.
Work closely with the operations staff (particularly Processors, Underwriters, and
Closers) to ensure that the loan applications are fully completed, that the necessary
supporting documentation is received, and that the loans close as scheduled.
Understand and comply with mortgage industry regulations, including the Fair Credit
Reporting Act, the Real Estate Settlement Procedures Act, the Community
Reinvestment Act, Truth-in-Lending laws, etc.
Apply underwriting standards of our various to each transaction to ensure that borrowers

2. are put into a loan program for which they qualify. This includes analyzing people’s
credit histories to ensure that they are eligible for our products (and how to counsel
them if they are not).
Communication with cross-function support teams.
WELLS FARGO HOME MORTGAGE, Plymouth, MN, USA
Loan officer April 2007 – December 2008
Provide leadership and development in the area of Emerging Markets lending, which is
defined as low and moderate income borrowers, minority, ethnic, and first time
homebuyers.
Work with the Product Development group to develop and implement Community
Development products and services (DAP’s)
Manage deals from beginning to end interpreting policies while analyzing applicant,
property and documentation; ordering all required verifications, documentation and
subsequent follow ups.
Create and generate business with a Multicultural Segment (Hispanic mainly) such as
conventional loans, commercial credits, customer service satisfaction and bilingual
servicing.
Complete all the Compliance trainings required by the institution.
FIRST RESIDENTIAL MORTGAGE CORP. (OUT OF BUSINESS), Burnsville, MN, USA
Loan officer April 2006 – April 2007
Originated residential loans through solicitation of real estate brokers and consumers.
Obtained required documents, obtained special credit applications and followed
through to closing.
Assisted in the developing and facilitation of the training for new hires, including: working
with mangers to define desired training results, providing curriculum design and
development within all levels of the organization, and delivering outstanding service to
internal customers and contributes to the overall success and performance of
associates.
Developed, customized, executed, and managed marketing materials to communicate
information about the services provided by the company to the Hispanic target
audience.
PRESTIGE MORTGAGE, LLC, Bloomington, MN, USA
Loan officer October 2003 – April 2006
Solicited, developed, and serviced a variety of commercial, real estate and consumer
loan accounts within established loan and compliance guidelines. By doing so,
originated conventional residential mortgage loans and commercial loans.
Analyzed credit worthiness of applicants by reviewing loan application, preparing
financial statements, cash flow, and collateral analysis.
Actively participated in new business contact programs and followed through on new
business contacts.
Maintained and serviced existing accounts consistent with department objectives of
profitability and credit quality.
Provided leadership and direction to team when supervisor was absent.
Worked with Managers and other departments to formalized, coordinate, and implement
comprehensive and on-going training programs for new hires of the company.
Processed own loans, ordered verifications, titles and appraisals. As well as, cleared
conditions, lock rates and revised final documentations. Attended all my closings for
over 6 years providing support and orientation to my customers. Therefore, I am
familiar with all the closing documentation and process.
MULTIPLE BANKS IN VENEZUELA Caracas, Venezuela

3. Manager of International Operations August 1981 – December 2002
Supervised letters of credit, collections (import/export), loans for international trading,
international Wire Transfer, back office for Foreign exchange desk and International
Services (Customer Service to clients with foreign accounts).
Defined innovative solutions to improve the efficiency and accuracy of workflow
operations
Automation of all the processes
Installed of the new Software/Bank trade for letters of credit and collections
Processed design and re-engineering
Other responsibilities:
Credit Committee Member
International Operations Instructor. Training clients and Credit Executives
Project Manager Leader for International operations processes
Direct contact with International companies in Venezuela (Cargill, Polar, Smurfit Kappa,
etc.)
EDUCATION
KAPLAN PROFESSIONAL SCHOOL
Residential Mortgage Originator Course Minneapolis, Minnesota
UNIVERSIDAD NACIONAL EXPERIMENTAL SIMÓN RODRIGUEZ
Business Administration /Bachelor degree incomplete
INSTITUTO UNIVERSITARIO DE NUEVAS PROFESIONES
T.S.U. Tourism-Management (3 years) Graduated Caracas, Venezuela.
UNIVERSIDAD NACIONAL EXPERIMENTAL SIMÓN RODRIGUEZ
Certification for Kindergarten Teacher (3 years of service)
INSTITUTO DE MEJORAMIENTO PROFESIONAL DEL MAGISTERIO
(INSTITUTE OF PROFESSIONAL IMPROVEMENT OF TEACHERS)
Elementary Teacher’s Licensure ( 1 year of service)
TECHNICAL AND LANGUAGE COMPETENCIES
MS Word ■ MS Excel ■ Power Point ■ MS Outlook ■ E-Compass ■ Calyx ■ DU/DO ■ LP
Fluent in English and Spanish
REFERENCES
Upon Request

4. Cristina B. Alonso Gutiérrez