The document provides information on total quality management (TQM) and Six Sigma, including definitions and history. It discusses key aspects of quality such as design quality versus conformance quality. The history of quality management is outlined, from early pioneers like Deming and Juran to the development of quality circles and Six Sigma. Key elements of a quality management system and process are described.
More Information:
https://flevy.com/browse/business-document/total-quality-management-tqm-152
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
LEARNING OBJECTIVES
1. Explain the meaning of Total Quality Management (TQM)
2. Identify key leaders in the field of quality and their philosophies
3. Identify characteristics of the TQM philosophy
4. Understand the importance of process management and measuring the cost of quality
5. Describe the key business excellence and quality models
6. Describe Total Quality leadership attitudes and behaviors
7. Identify tools and techniques for Total Quality
8. Define the steps for TQM implementation
CONTENTS
1. Introduction to TQM
2. Customer Focus
3. Employee Involvement & Empowerment
4. Process Management
5. Cost of Quality
6. Business Excellence & Quality Management Models
7. Total Quality Leadership
8. Implementing TQM
9. Tools & Techniques for Total Quality
10. Summary & Conclusion
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This paper consists of basic understanding of JIT and TQM philosophies, the inter-linkages between these and challenges associated in their implementation. Paper also discusses how JIT can feeds to the accomplishment of TQM. JIT and TQM are perfectly complimentary to each other. The objective of both is to expose and correct problems at source, so as to avoid wasting resources on production of defective products. Paper illustrates how TQM and JIT can enhance value for customers and at the same time can ensure higher profits for firm.
Awareness on Total Quality Management. Information, history regarding quality is collected from various sources like internet, books. It compiled and presented to know what is TQM.
Total Quality Management TQM Day2 for E-Iidaman, Timothy Wooi
Total Quality Management TQM Day2 covering Hard TQM Practices involving;
1.Tools and Techniques for TQM
Techniques, tools and systems;
Statistical Process Control;
ISO 9000 series;
Pareto Analysis;
Matrix Diagram;
Histograms;
Tree Decision Diagram;
Critical Path Analysis;
Fishbone or Ishikawa Diagram.
2. Steps in TQM implementation
3. Q& A & Workshop
More Information:
https://flevy.com/browse/business-document/total-quality-management-tqm-152
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
LEARNING OBJECTIVES
1. Explain the meaning of Total Quality Management (TQM)
2. Identify key leaders in the field of quality and their philosophies
3. Identify characteristics of the TQM philosophy
4. Understand the importance of process management and measuring the cost of quality
5. Describe the key business excellence and quality models
6. Describe Total Quality leadership attitudes and behaviors
7. Identify tools and techniques for Total Quality
8. Define the steps for TQM implementation
CONTENTS
1. Introduction to TQM
2. Customer Focus
3. Employee Involvement & Empowerment
4. Process Management
5. Cost of Quality
6. Business Excellence & Quality Management Models
7. Total Quality Leadership
8. Implementing TQM
9. Tools & Techniques for Total Quality
10. Summary & Conclusion
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This paper consists of basic understanding of JIT and TQM philosophies, the inter-linkages between these and challenges associated in their implementation. Paper also discusses how JIT can feeds to the accomplishment of TQM. JIT and TQM are perfectly complimentary to each other. The objective of both is to expose and correct problems at source, so as to avoid wasting resources on production of defective products. Paper illustrates how TQM and JIT can enhance value for customers and at the same time can ensure higher profits for firm.
Awareness on Total Quality Management. Information, history regarding quality is collected from various sources like internet, books. It compiled and presented to know what is TQM.
Total Quality Management TQM Day2 for E-Iidaman, Timothy Wooi
Total Quality Management TQM Day2 covering Hard TQM Practices involving;
1.Tools and Techniques for TQM
Techniques, tools and systems;
Statistical Process Control;
ISO 9000 series;
Pareto Analysis;
Matrix Diagram;
Histograms;
Tree Decision Diagram;
Critical Path Analysis;
Fishbone or Ishikawa Diagram.
2. Steps in TQM implementation
3. Q& A & Workshop
TQM is a holistic and comprehensive approach to achieving excellence in quality management. It is based on a philosophy of win-win, founded on a fundamental understanding of customer supllier relatinship, i.e that people and management are viewed in the context of serving customers. If people cannot buy-into this profound wisdom, then TQM will never become more than a fad.
Introduction To Total Quality Management PowerPoint Presentation SlidesSlideTeam
Boost the quality of your products and meet the customers requirements using Introduction To Total Quality Management PowerPoint Presentation Slides. Eliminate the waste and deficiencies to develop a deliverable that customers like. With the help of Introduction To Total Quality Management PPT slideshow, follow step by step process to intensify the efficiencies of the process. Go through each step and run a total quality management in your organization to produce and deliver high quality products to the consumers. This ready-to-use total quality management presentation covers topics like TQM model, customer focus in TQM, planning process in TQM, determinants of product quality, TQM principles, and more. Execute quality management and try to attain a desired level of excellence. Add these professionally designed content-ready Introduction To TQM PPT templates which will act as a guide for you to run this process for your organization. Click the download button below and grab this readymade deck to make things easier for you. Bridge the intervals with our Introduction To Total Quality Management Powerpoint Presentation Slides. Ensure folks are gainfully engaged during the breaks.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/Total-Quality-Management-TQM-152
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
This presentation is about a lecture I gave within the "Software systems and services" immigration course at the Gran Sasso Science Institute, L'Aquila (Italy): http://cs.gssi.infn.it/.
http://www.ivanomalavolta.com
TQM is a holistic and comprehensive approach to achieving excellence in quality management. It is based on a philosophy of win-win, founded on a fundamental understanding of customer supllier relatinship, i.e that people and management are viewed in the context of serving customers. If people cannot buy-into this profound wisdom, then TQM will never become more than a fad.
Introduction To Total Quality Management PowerPoint Presentation SlidesSlideTeam
Boost the quality of your products and meet the customers requirements using Introduction To Total Quality Management PowerPoint Presentation Slides. Eliminate the waste and deficiencies to develop a deliverable that customers like. With the help of Introduction To Total Quality Management PPT slideshow, follow step by step process to intensify the efficiencies of the process. Go through each step and run a total quality management in your organization to produce and deliver high quality products to the consumers. This ready-to-use total quality management presentation covers topics like TQM model, customer focus in TQM, planning process in TQM, determinants of product quality, TQM principles, and more. Execute quality management and try to attain a desired level of excellence. Add these professionally designed content-ready Introduction To TQM PPT templates which will act as a guide for you to run this process for your organization. Click the download button below and grab this readymade deck to make things easier for you. Bridge the intervals with our Introduction To Total Quality Management Powerpoint Presentation Slides. Ensure folks are gainfully engaged during the breaks.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/Total-Quality-Management-TQM-152
Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.
This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.
This presentation is about a lecture I gave within the "Software systems and services" immigration course at the Gran Sasso Science Institute, L'Aquila (Italy): http://cs.gssi.infn.it/.
http://www.ivanomalavolta.com
This presentation provides useful and beneficial information related to software development companies. It defines Software development methodology and elaborates various methodologies adopted by software application development companies, web application development companies, custom software development services in India.
Courtesy: Shreyans Agrawal (ifour.shreyans.agrawal@gmail.com)
http://www.ifour-consultancy.com
http://www.ifourtechnolab.com
Explanation of the seven basic tools used to solve a variety of quality-related issues. They are suitable for people with little formal training in statistics.
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
TPC Training offers virtual and in-person maintenance management training that can revolutionize the way you run your facility, reduce maintenance costs, extend the working life of mission-critical equipment, and minimize costly downtime
Quality management provides a framework for constant quality improvement to ensure companies build and launch the best possible products and services. Quality management functions as both a perspective and an approach to increasing customer satisfaction, cutting costs, and eliminating errors.
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.
CORPORATE UNIVERSITY INFRASTRUCTURE for SUCCESSKenny Ong
Evolving Corporate Universities (ECU) Webinar
December 2011
• The importance of embedding a best practice management infrastructure in the organisation structure and administrative systems at an early stage in the formation of a CU
• how a company's best practice administrative infrastructure systems ensure that the best practices are visible
• how best practices can be applied and possibly how they can also leave opportunities for innovations in relation to the company's strategic vision and objectives
STAT Part 3: Failure at CTO (anonymized) mindful action without performance o...David Denyer
This article is the third of a five-article series on the Strategic Tensions Model for Organizational Resilience. The Strategic Tensions Assessment Tool (STAT) is an online Organizational Resilience survey. In this series of articles, I will discuss each of the four approaches to Organizational Resilience (preventative control, mindful action, performance optimization, and adaptive innovation).
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
5. Quality Management History “ On the assembly line at the Ford Motor Company in 1923, most of the workers producing Model T’s were immigrants and could not speak English. Many were also illiterate. Workers learned their trade by modeling the actions of other workers. They were unable to plan, problem-solve, and make decisions. As a result, the Taylor scientific school of management flourished, and MBAs and industrial engineers were invented to do this work. Today, however, the workforce is educated. Workers know what is needed to improve their jobs, and companies that do not tap into this significant source of knowledge will truly be at a competitive disadvantage.” Joseph M. Juran (1991) SHAILENDRA DAF
6. Quality Management History “ Knowledge-worker productivity is the biggest of the 21st-century management challenges. In the developed countries, it is their first survival requirement . In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living.” Peter F. Drucker (1999) SHAILENDRA DAF
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12. Baldrige Award Criteria Framework Information, Analysis, and Knowledge Management SHAILENDRA DAF Organizational Profile: Environment, Relationships, and Challenges 1 Leadership 2 Strategic Planning 3 Customer and Market Focus 5 Human Resource Development & Management 7 Business Results 6 Process Management
13. Malcolm Baldrige National Quality Award (2004) 1.0 Leadership (120 points) 2.0 Strategic Planning (85 points) 3.0 Customer and Market Focus (85 points) 4.0 Information and Analysis (90 points) 5.0 Human Resource Focus (85 Points) 6.0 Process Management (85 points) 7.0 Business Results (450 points) SHAILENDRA DAF
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20. ISO 9000 versus the Baldrige Award SHAILENDRA DAF Baldrige ISO 9000 QS 9000
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24. COPQ Projections $ Appraisal Costs External Failure Costs Internal Failure Costs Prevention Costs $ Saved Total Cost Using a COPQ System Total Cost Without Using A COPQ System Months SHAILENDRA DAF
25. Process Flow Chart No, Continue… Buffer:Material Received from Supplier Inspect Material for Defects Defects found? Return to Supplier for Credit Yes Can be used to find quality problems. SHAILENDRA DAF
36. Customer Survey SHAILENDRA DAF Worst Best Are We On Time? 5 4 3 2 1 Are We Courteous? 5 4 3 2 1 Does The Product Work? 5 4 3 2 1 Is It Cost Effective? 5 4 3 2 1 Overall Rating? General Comments: 5 4 3 2 1
40. Phase 1: Internal Kickbacks To Be Remanufac-tured Equipment Tear Down And Wash Remanu- facture Reassembly Final Clean-up QA Unit Not OK SHAILENDRA DAF
41. Five Most Common Reasons For Returns From QA January-May (61 units) SHAILENDRA DAF
42. Reasons for Returns from QA - Weighted Average Weighted Avg. = % Occurring X Defect Cost (0-10, Based on Time to Repair) SHAILENDRA DAF
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45. PDCA Cycle (Deming Wheel) SHAILENDRA DAF 1. Plan a change aimed at improvement. 1. Plan 2. Execute the change. 2. Do 3. Study the results; did it work? 3. Check 4. Institutionalize the change or abandon or do it again. 4. Act
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47. Six Sigma DMAIC Process Measure Control Define Analyze Improve Define: Define who your customers are, and what their requirements are for your products and services – Their expectations. Define your team goals, project boundaries, what you will focus on and what you won’t. Define the process you are striving to improve by mapping the process. SHAILENDRA DAF
48. Six Sigma DMAIC Process Measure Control Define Analyze Improve Measure: Eliminate guesswork and assumptions about what customers need and expect and how well processes are working. Collect data from many sources to determine speed in responding to customer requests, defect types and how frequently they occur, client feedback on how processes fit their needs, how clients rate us over time, etc. The data collection may suggest Charter revision. SHAILENDRA DAF
49. Six Sigma DMAIC Process Measure Control Define Analyze Improve Analyze: Grounded in the context of the customer and competitive environment, analyze is used to organize data and look for process problems and opportunities. This step helps to identify gaps between current and goal performance, prioritize opportunities to improve, identify sources of variation and root causes of problems in the process. SHAILENDRA DAF
50. Six Sigma DMAIC Process Measure Control Define Analyze Improve Improve: Generate both obvious and creative solutions to fix and prevent problems. Finding creative solutions by correcting root causes requires innovation, technology and discipline. SHAILENDRA DAF
51. Six Sigma DMAIC Process Measure Control Define Analyze Improve Control: Insure that the process improvements, once implemented, will “hold the gains” rather than revert to the same problems again. Various control tools such as statistical process control can be used. Other tools such as procedure documentation helps institutionalize the improvement. SHAILENDRA DAF
52. Six Sigma DMADV Process Measure Validate Define Analyze Design Design: Develop detailed design for new process. Determine and evaluate enabling elements. Create control and testing plan for new design. Use tools such as simulation, benchmarking, DOE, Quality Function Deployment (QFD), FMECA analysis, and cost/benefit analysis. SHAILENDRA DAF
53. Six Sigma DMADV Process Measure Validate Define Analyze Design Validate: Test detailed design with a pilot implementation. If successful, develop and execute a full-scale implementation. Tools in this step include: planning tools, flowcharts/other process management techniques, and work documentation. SHAILENDRA DAF
Editor's Notes
Process Improvement 1980’s Long Range Encompasses entire organization
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Design Quality - inherent value of the product in the marketplace - - - performance features etc. (Lexus versus Toyota) Conformance Quality - the degree to which the product or service design specifications are met. Quality at the source.
Process Improvement Not necessarily in the same industry for example Xerox using L.L. Bean for order entry Granite Rock and Dominoes Pizza
Process Improvement 1 2 PLAN 5 7 DO 3 6 4 ANALYSIS
Process Improvement
Process Improvement
Process Improvement
Process Improvement
Process Improvement 9000 - Principal concepts of Quality Assurance Guidelines for use 9004 - System Auditing Implementation Guidelines 9001 - Highest Level 9002 - Next Level 9003 - Assure quality of output
Process Improvement
Process Improvement ISO first
Process Improvement Baldrige goes way beyond ISO
Process Improvement Appraisal costs: Cost of measuring quality of product Inspecting and testing Prevention costs: Quality Planning - Cause finding Internal failure costs: Scrap Rework External failure costs: Warranty and Liability
Process Improvement Appraisal costs: Cost of measuring quality of product Inspecting and testing Prevention costs: Quality Planning - Cause finding Internal failure costs: Scrap Rework External failure costs: Warranty and Liability
Process Improvement These are ways to analyze Data & the process
Process Improvement
Process Improvement Can be used to identify when equipment or processes are not behaving according to specifications.
Process Improvement Can be used to identify the frequency of quality defect occurrence and display quality performance.
Process Improvement Can be used to illustrate the relationships between quality behavior and training.
Process Improvement Can be used to keep track of defects or used to make sure people collect data in a correct manner.
Process Improvement Ishikawa Fishbone Can be used to systematically track backwards to find a possible cause of a quality problem (or effect).
Process Improvement Can be used to monitor ongoing production process quality and quality conformance to stated standards of quality.
Process Improvement organized boarding Ample leg room 17. Quick/friendly airport check-in Good quality meals 18. Self-service baggage trolleys Prompt reservation service 19. On-time arrival Friendly/efficient cabin crew 20. Provision of pillows/rugs Clean and tidy cabin 21. Assistance with customs/immigration Comfortable cabin temp/humidity 22. On-time departures