3. Which of the following is not an
example of poor quality
A . Product breaks down unexpectedly
B . Product is delivered with poor instruction or
direction for use
C . Product is delivered late
D . Price of the product is higher than any other
similar product
5. A quality product needs to do what the
customer wants and expects it to do. This is
known as
A . Just in time
B. Fit for purpose
C . Kaizen
D . Trade description act
11. What is the objective of quality
control
A . To replace products returned by unhappy customers
B. To reduce the need for investment in research and
development
C. To ensure each finished product meets the standard set
by business for a quality product
D. To compare the products of business against those of
competitors
12. Incorrect
C. To ensure each finished product meets the standard
set by business for a quality product
13. The traditional approach to achieving quality
involves inspecting output to ensure that it meets
the required standard. This is known as
A . Quality Control
B. Total reject management
C. Zero defect tolerance
D. Quality circling
15. Management at *** limited wants to improve quality by
comparing key aspects of its operations against those of
leading competitors. The process it should follow to
achieve this is
A . Consultancy
B. Kaizen
C. Benchmarking
D. Quality assurance
17. The process by which new products are developed which
meets customer needs and wants, and where existing
products are improved following customer feedback, is
known as
A . Total Quality management
B. Marketing plan
C. Kaizen
D. Research and Development
