Questions and answers to Mr Joke Bauwens from the Federal Public Service Finance, Belgium (Ministry of Finance), at the virtual workshop organised by SIGMA for ENP East and South and IPA regions on E-recruitment practices in the civil service, 21 July 2020.

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Questions to Joke Bauwens, Federal Public Service Finance, Belgium (Ministry of Finance)
(SIGMA virtual workshop on e-recruitment in the civil service, 21 July 2020)
Integrity:
1) Can you please explain in more detail the code of ethics for candidates that you
mentioned, which aspects were in focus?
View the following information: Code of ethics for candidates I Code déontologique pour
candidats
Evaluating candidates:
2) Which tools do you use to evaluate candidate experience?
Joke Bauwens, Federal Public Service Finance, Belgium: We have conducted a satisfaction survey
where we ask specific questions to evaluate the experience they had with e-recruiting.
3) What are the technical differences between traditional interviews and e-interviews?
Joke Bauwens, Federal Public Service Finance, Belgium: Not many. It is possible to evaluate all the
behavioural and technical competencies. You have to nuance certain behavioural competencies
(f.e. non-verbal communication or hard communication) but like any interview, you have to be
conscient as a recruiter to neutralise that bias. We also re-worked certain questions and
indicators to evaluate certain competencies (within the standards of our competency matrix)
4) How long does the interview last?
5) How many behavioural competencies do you check?
Joke Bauwens, Federal Public Service Finance, Belgium: It depends on how many competencies
you evaluate. We advise generally between 3 max. 5 behavioural competencies.
A standard interview without technical competencies and 3 behavioural competencies and
motivation/vision of the function takes about 40 minutes and 15 minutes of deliberation of the
selection committee. We use standardized and structured interview based on the STAR
methodology.
General questions:
6) How were recruiters trained?
Joke Bauwens, Federal Public Service Finance, Belgium: Internal and external training and
intervision (sharing best and worst practices between recruiters)
Appeal:
7) How do you organize the process, if there is an appeal request?
Joke Bauwens, Federal Public Service Finance, Belgium: the same procedure of appeals are in
place. We have a transparent recruitment system where the possibilities of appeals against a
decision exist.