Quality Circles are small groups of employees that regularly meet to identify, analyze, and solve work-related problems. They were originally developed in Japan in the 1950s as a participative management technique and problem-solving method. Quality Circles aim to improve workplace practices, productivity, and morale through group discussion and identifying issues that can then be presented to management. An example of successful Quality Circles is their implementation in schools through Student Quality Circles, which were first developed in India and have since spread to other countries.

1. Quality Circle
By Saurabh Mishra
Siddhant Bagchi

2. What is a Quality Circle ?????

3. Ask Yourself ??
Yaar ye desi
shaadio me ek
common cheez
kyaa hai ????

4. Kya aayaa......???????
• Sagaai
• Haldi
• Phere
• reception

5. By the way this is not a Fair n Lovely
Ad 

6. Think.........

7. Shoppingggggggg.....????

8. Foooood........

9. Items

10. The answer is.......

11. Relatives......... ;-}

14. How can we forget babuuji....
Kanyadaaan.....???

15. • They belong to
different
communities and
society
• They share an entirely
different culture
• They have been born
and brought up in an
entirely different
habitat
• Yet ,
• They come together
during the occasion
• Share their ideas
• Take part in every
possible activity
• Execute the marrriage
successfully ;-)

16. Quality Circle is much
attributable to Relatives
and lets see how....... ;-)

17. pehle Phokat ka gyaan.....
“ It is better for 100 people to take 1 step
Than
For one person to take a hundred.....’’

18. The idea.....

20. Brief History.....

21. • Quality circles were originally described
by W. Edwards Deming in the 1950s,
• Deming praised Toyota as an example of
the practice.
• Later formalized across Japan in 1962 and
expanded by others such as Kaoru
Ishikawa.

23. • The Japanese Union of Scientists and
Engineers (JUSE) coordinated the movement
in Japan.
• The first circles started at the Nippon
Wireless and Telegraph Company; the idea
then spread to more than 35 other companies
in the first year.
• Quality circles have been implemented even in
educational sectors in India, and QCFI
(Quality Circle Forum of India) is promoting
such activities.

24. Typical topics for the attention of
quality circles
•Improving occupational
safety and health

26. Typical topics for the attention of
quality circles
• Improving product design

27. Visualise the change in design over the
years........

28. Typical topics for the attention of
quality circles
• Improvement in the workplace and
manufacturing process

29. Car assembling
then......

30. Now......

31. •Composition of Quality Circle
•Circle members The staff of each respective departments
•Circle Leader The head of each circle members of each dept
•Facilitator Co-ordinates work of several quality circles
By circle leaders
•Co-ordinator Admn Officer who takes reports from
Facilitators
•Steering
Committee
Headed by Senior Executive
And representatives from Top management
•Executive
Committee
Decision Making and implementation body
CEO , Managers and MDs

32. Ideal set-up of QC

33. DEFINITION
who A small group of 6-12 employees
Activity ?? Meet together on a regular basis
Purpose?? To solve work related problems coming in the way of
achieving and sustaining excellence
What else??? To chalk out ways of improving existing practices

34. Quick Facts
QC is a form of
participative
management
QC is a human resource
development technique
QC is a problem solving
Technique

36. Problem Solving Techniques in a
Quality circle

37. 1. Identification of Problems
• By brainstorming
• Arrive at the problems actually affecting the
organisation
• What is Brainstorming....???
• Ans- holding a group discussion to produce
ideas or identify problems

39. 2. Categorise
Catego
ry
Activity example
A Minimum involvement of
other dept
Purchase dept delays in handing
over raw materials
B Other dept involvement is a
necessity
Warehousing dept is unable to
furnish closing stock to finance
dept
C Approach and involvement
of Management is a
necessity
Wilful negligence of purchase
department causing abnormal
losses visible to all other depts

40. 3. Basis of Categorisation
• Non co-operation among Depts
• Waste Related
• Productivity Related

42. 4. Define the Problem and root its
cause
• Use
• Fish Bone Diagram
• What’s that....???

43. It has no connection with bengali shadi
ki daawat.....

44. Fish bone diagram
this is a
fish
This is a
fish-bone

45. The FB diagram ;-}

46. Illustration
•In a certain company Simtronics
there is a problem faced by the
employees on marketing tours
•Their laptops don’t have
adequate batteries and run out
of power during presentations

47. Aaaakhiirrr
kyuuuuu..????

48. 5. Generate alternative solutions
Here the
possible
solutions
are
Keeping additional batteries
A power bank
Frequent reminders for charge
Use Smartphone as a backup
option
Ask colletively the management to
install charging points
Again use
brainstorming
to fetch ideas

49. 6. Select the course of action

50. 7. Present solution to management
circle
• These may be the suggestions of brainstorming
sessions......

51. 8. Implementation

52. Impact of Quality Circle

53. Improving human
relations and
workplace morale

54. Effective team work

55. Improved productivity

56. Positive working Environment

57. Succesful Applications

59. Case Study
Student Quality Circle

60. • The idea of SQCs was presented by City Montessori
School (CMS) Lucknow at a conference in Hong Kong
in October 1994.
• Developed by two engineers of Indian Railways
PC, Bihari and Swami Das in association with
Principal Dr. Kamran of CMS Lucknow
• They were inspired and facilitated by Jagdish
Gandhi, who founded CMS after his visit to Japan,
where he learned about Kaizen

61. • World's first SQC was made in CMS Lucknow with then-13-
year-old student Saketa Bihari as its leader.
• CMS has continued to conduct international conventions on
student quality circles every two years. After seeing its
utility, educators from many countries started such circles.
• The World Council for Total Quality & Excellence in
Education was established in 1999 with its Corporate Office
in Lucknow and head office in Singapore.
• It monitors and facilitates student quality circle activities in
its member countries, which number more than a dozen.
SQC's are considered to be a co-curricular activity. They
have been established in India, Bangladesh, Pakistan, Nepal,
Sri Lanka, Turkey, Mauritius, Iran, UK (Kingston University
and started in University of Leicester), and USA