Quality management involves defining and implementing systems and procedures to direct an organization towards meeting quality requirements. A quality management system guides an organization's quality processes and ensures requirements are fulfilled. Standards provide a framework for quality management worldwide and certification verifies an organization has met certain quality management standards, such as ISO 9001 which specifies quality management system requirements. Models like CMMI and Automotive SPICETM also provide guidance for quality management processes.

1. Quality Management
Oana OLTEANU
Master TI, Anul 1

2. What is quality?

3. Basic Quality Concepts
Quality
Degree to which a set of inherent characteristics
fulfills requirements
Quality Management System
A management system to direct and control an
organization with regard to quality
Procedure
Specified way to carry out an activity or a process
(WHAT, WHO, WHEN)
Method
A series of steps to accomplish a goal (HOW)

4. Standards
Technical agreements which provide the framework for
compatible technology worldwide.
Worldwide standards e.g. ISO, IEC, IEEE, SR, STAS
Certified
endorsed authoritatively as having met certain
requirements
ISO 9000: Quality Management Systems – Fundamentals and
vocabulary
ISO 9001: Quality Management Systems – Requirements
Automotive specific: ISO/TS 16949, VDA, QS9000

5. Models
CMMI – Capability Maturity Model® Integration
Automotive SPICE™ - Software Process Improvement and
Capability Determination