This document outlines a quality management process flow chart. The process begins with determining if a new service, report, or work is being delivered (1). Quality control can then be implemented using the Swiss cheese model, which involves multiple checks of documents and data by different staff (2). Once the work is defined, quality control criteria are established (3). The appropriate quality control approach is then applied based on the work (4). A system of checks and controls is put in place to ensure quality and catch any errors (5). For documents being sent out, an additional review may be conducted, and complex spreadsheets may require validation against source data (6).

1. Quality Management Process Flow Chart
Quality Management
Process
NO Review quality management
procedures for any on-going End of process.
1. Do you have to deliver a new service, work if required.
partnership, client request, report, word
report, excel data report, or any piece of
End of process.
work for a client or supplier or
internally?
YES Note: This is a simple but highly 6. If this is a word document that
effective quality control procedure. will be sent out for example, this
2. For work and tasks that are
could simply mean another
producedstaff can apply the Swiss This is a series of checks by different
member of staff checking the
cheese model for quality control. staff members and / or cross checks
document before it is sent out. If
(Another Method can be chosen if to different docs and / or data.
it is a more advanced excel spread
decided they are requirements for it).
Each document created or sheet, this may require checks
implementation of work can have a from 3 people and also extracting
different quality control criteria raw data to compare to data in
3. Upon review of the work or tasks that applied. the spread sheet.
need to take place. A set of quality
control criteria should be created.
5. A system of checks and controls
should be established to ensure
3.1. Please see the Quality Control 4. The quality control approach quality of the work and to
Creation process on the next page for applied must be relevant to the work element errors or mistakes where
further details. that is taking place. possible.

2. Quality Management Process Flow Chart
Quality Control Creation Process:
Define Process or Product Develop
Product*
Output
Improve process or
product
Assess Product Quality Setup Quality control
monitoring for continual
NO improvement.
YES
Does it deliver on its original Standardise process
Conformance to quality specifications and targets?
Does it meet the set out quality
expectations?
* Product in this diagram refers to any work,
task, document, software etc.. That may be
produced.

3. Quality Management Process Flow Chart
Swiss cheese Model Process:
Swiss Cheese Model Diagram.
The diagrams to the
left show a visual
representation of
how a Swiss cheese
model works. A
system of checks are
put in place to
element mistakes or
risks.

4. Quality Management Process Flow Chart
Box Number Documents and resources to be referenced Comments and Action Points
1. Do you have to deliver a new service, partnership, client request, report, word
report, excel data report, or any piece of work for a client or supplier?
2. For work and tasks that are produced staff can apply the Swiss cheese model for Note: This is a simple but highly effective quality control
quality control. (Another Method can be chosen if decided they are requirements for procedure.
it). This is a series of checks by different staff members and /or
cross checks to different docs and data.
Each document creation or implementation of work can have
a different quality control criteria applied.
3. Upon review of the work that needs to take place. A set of quality control criteria
should be created.
4. The quality control approach applied should be relevant to the work that is taking
place.
5. A system of checks and controls should be established to ensure quality of the work
and to element errors or issues where possible.
6. If this is a word document that will be sent out, this could simply mean another
member of staff checking the document before it’s sent out. If it’s a more advanced
excel spread sheet this may require checks from 3 people and also extracting raw
data to compare to date in the excel spread sheet.