The C.M. Smith Health Coaching program aims to educate and empower individuals to adopt healthy behaviors that improve their quality of life through individualized health coaching. Research shows health coaching programs yield superior health and financial outcomes compared to traditional wellness programs. C.M. Smith Health Coaches provide on-site coaching sessions and tools to help employees set goals, make healthier choices, better manage conditions, and create work-life balance, leading to improved health risks and lower healthcare costs over time. Testimonials from employees highlight how the coaching program helped them quit smoking, develop a family-friendly health plan, and find hope and support for managing daily stress.

1. Mission
To educate, empower and inspire individuals to
embrace and adopt self-directed behaviors that
will improve and sustain their long-term quality
of life.
Better Employee Health Equals More
Company Wealth
Healthier employees are more productive,
allowing your business to grow, prosper, and
thrive.
A study published in the 2012 HERO Employee
Health Management Best Practice Scorecard
analyzed the effectiveness of health coaching
programs within employee health management
programs. Results “indicate that coaching is a
common element in best practice EHM
programs that yield superior health and financial
outcomes” (Karjalainen, 2012)
Benefits of Our Health Coaching
Program
C.M. Smith Health Coaches provide
services that make a greater impact on
employee health compared to
traditional disease management or one-
dimensional wellness programs.
Our multi-faceted coaching program is
designed to reduce employee health
risks while lowering healthcare costs
over time. Features of our program
include:
• Access to on-site coaches and
flexible scheduling
• Individual coaching sessions
with detailed Encounter
Summary provided
• Self-directed goal setting
utilizing motivational
interviewing
• A collaborative coaching team
with diverse backgrounds and
skill sets
• Up-to-date health publications
tailored to employees’ needs
• An innovative software tracking
system with predictive modeling
and stratification of results
• Detailed reports demonstrating
changes in behavior risk scores
and cost savings over time
C. M. Smith Health Coaches
Karjalainen, Terry. “Health Behavior Change Through Personal
Coaching”. HERO Employee Health Management
Best Practice Scorecard. 2012. www.the-
hero.org/scorecard_folder/2012_annual_report.pdf.
Reported
improvement
in health risk
Reported
impact on
medical trend
No coaching 18% 13%
Any form of
coaching
57% 42%
Web-based
coaching
58% 46%
Phone coaching 58% 43%
Face-to-face
coaching
68% 57%
Depending on your employee’s needs,
additional services can be provided. These
include:
• Biometric screenings
• Interactive web page that includes self-
assessments, food/exercise logs, and
publications
• Wellness workshops, company-wide
challenges, and employee engagement
events
• Targeted programs to address gaps in
care
Outcomes
Your employees will:
• Take a proactive role in their health
• Make healthier lifestyle choices
• Better manage their medical conditions
• Create balance in their professional and
personal lives

2. Testimonials
”My health coach helped me lay out a plan,
starting with small steps, that easily fit into
my family’s work schedule and budget. I take
comfort in knowing she in on campus,
available and ready to help adjust my plan if
needed.” -Allyson L.
”I can now say I have successfully quit
smoking after several years. It was so much
easier to quit with my health coach’s
guidance and support. I look forward to
meeting with her and telling her of my
success and happiness.” –Michael O.
“I was reluctant to meet with a health coach,
not feeling I needed one, and not wanting to
subject myself to scrutiny while already
under daily stress. What I found was a coach
who has become an invaluable resource of
hope, support and inspiration to me, and I’m
always looking forward to the next time we
meet.” -Laurie K.
Promoting a healthier, happier, and
more productive workforce
expertise, integrity, credibility
C. M. SMITH AGENCY, INC
100 Pearl Street
Third Floor-West Tower
Hartford, CT 06103
Phone: 860-990-6400
Fax: 860-990-6360