Presentation by Dr. Judith Hale and Kevin Wilson at the 2012 International Society for Performance Improvement Conference in Toronto.

1. Kevin Wilson, CPT
Whole Elephant Consulting
kmw@wholeelephant.com
Judith A Hale, Ph.D., CPT
Hale Associates
Haleassoci@aol.com

2. Why Here?
• What attracted you to this session?
• What questions do you want answered by
attending this session?
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3. Objectives
• Assess your organization's readiness for accreditation
• Compare the needs & expectations of organizations
participating in the study
• Contribute suggestions on how to improve the standards
• Find out how other organizations define excellence
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4. Example
• Kevin’s story
– Overview - why engaged
– Observations by PFA
– Observations on the evaluation process
– Conclusions
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5. Reflection
• What insights did you gain from hearing Kevin’s
example?
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6. Baldrige Standards
1. Leadership 5. Workforce Focus
2. Strategic Planning 6. Operation Focus
3. Customer Focus 7. Results
4. Measurement, Analysis,
& Knowledge
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7. ISPI’s Standards
1. Provide Meaningful Programs, 5. Promote the Function’s or
Products, and Services Department’s Programs,
Products, and Services
2. Engage Constituents and
Customers in Meaningful 6. Measure the Outcome and
Ways Impact of Programs, Products,
Services, and Operations
3. Manage the Operation of the
Function or Department 7. Add Value
4. Provide Effective Leadership 8. Sustain Results
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8. Reflection
• What insights did you gain from seeing the two
sets of standards?
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9. Discussion
• Read the standards in the handout
• What are your observations?
• Do you see any thing missing?
• Would like see added or different?
• Rank the standards in terms of importance
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10. Self-Assessment
• Look at requirements in handout,
• How ready is your organization?
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11. Presenters
• Kevin Wilson, M.Ed., CPT has 38 • Judith Hale, Ph.D., CPT is the
years in the fire service. He is a author of seven books on
lifetime member of ISPI, a senior performance improvement. She
member of the American Society has worked with the public and
for Quality, Future Search Network private sectors for mare than 25
and Organization Development years.
Network. Kevin on the
• She is the architect of the CPT
Accreditation Subcommittee.
and the CSIS certifications and
• Kevin’s consulting firm, Whole the accreditations offered by ISPI.
Elephant specializes in
organizational performance • Her firm, Hale Associates,
improvement, group relations, specializes in certification and
evaluation, needs assessment, performance improvement with a
and accreditation coaching. focus on sustaining interventions.
kmw@wholeelephant.com Haleassoci@aol.com
970-631-6930 630-427-1304
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