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The Future of Business
Collaboration:
How To Turn the
Inevitable into a
Competitive Advantage




James P. Ware, PhD                                                                                       -0-
Executive Director             ©   Copyright 2012 by The Future of Work…unlimited. All rights reserved
The Future of Work…unlimited
Building a Company
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 Bozeman




                                                                                     -1-
       © Copyright 2012 by The Future of Work…unlimited. All rights reserved   -1-
      © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Why Do People Prefer Face-to-Face Collaboration ?
        Click to edit Master title style




                                                                                             -2-
               © Copyright 2012 by The Future of Work…unlimited. All rights reserved   -2-
              © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Why Do People Prefer Face-to-Face Collaboration ?
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                           How can I
                        manage them if I
                        can’t see them?




                                                                                             -3-
               © Copyright 2012 by The Future of Work…unlimited. All rights reserved   -3-
              © Copyright 2012 by The Future of Work…unlimited. All rights reserved
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            to It’s Inevitable:
               Work Will Be. . .
  More                                                                                   More
Dispersed                                                                            Collaborative
                                    and




                                                                                                           -4-
             © Copyright 2012 by The Future of Work…unlimited. All rights reserved                   -4-
            © Copyright 2012 by The Future of Work…unlimited. All rights reserved
There areClick to edit Master title Collaboration
         Many Tools for Remote style
                                    Screen                                              Video
    Audio                           Sharing




                                                                                                      -5-
                © Copyright 2012 by The Future of Work…unlimited. All rights reserved           -5-
               © Copyright 2012 by The Future of Work…unlimited. All rights reserved
But Having the Tools Doesn’t Guarantee Success
          Click to edit Master title style
     These
             created                           This                                    and   This
     Tools




                                                                                                          -6-
               © Copyright 2012 by The Future of Work…unlimited. All rights reserved                -6-
              © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Mobile Work is Master title style
  Click to edit the “New Normal”



         33%                                            35%



                                  32%

                       “Third Places”


                                                                                      -7-
        © Copyright 2012 by The Future of Work…unlimited. All rights reserved   -7-
       © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Click to Mobile Workforcestyle
                             The edit Master title
                 Percent of Mobile Workers in the
                        Global Workforce
      50%
      45%
      40%
      35%
                                                                                  35%
      30%                                                        27%
                                                                                                              International Data
      25%
                                                                                                                 Corporation:
      20%                                         16%
      15%
      10%                                                                                                       More than 1 billion
        5%                                                                                                     workers able to work
        0%                                                                                                    from almost anywhere
                1       2       3       4             5              6             7
             1990    1995    2000    2005           2010           2015          2020                                in 2011
“Mobile” means working out of the office at least two days a week

                                                                                                                                   -8-
                                      © Copyright 2012 by The Future of Work…unlimited. All rights reserved                  -8-
                                     © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Four Click to edit Master titleSettings*
                     Different Collaboration style


                                                         Same
                                                                                                                          This is the
                                                                                                                            key to
                                                                                                                           success
                                           Time


                                                   Different



                                                                                    Same                    Different
• Adapted from a model first developed by Bob Johansen
  and David Sibbet, Institute for the Future                                                    Place
                                                                                                                                     -9-
                                                  © Copyright 2012 by The Future of Work…unlimited. All rights reserved        -9-
                                                 © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Succeeding in Business Todaytitle style You To:
         Click to edit Master Requires




                                                                                     Build and
                                                                                       Lead
                                                                                    Distributed
         Master                                                                       Teams
     1                                                               2
         Mobility
                                                                                                           - 10 -
                     © Copyright 2012 by The Future of Work…unlimited. All rights reserved        - 10 -
                    © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Succeeding in Business Todaytitle style You To:
         Click to edit Master Requires

  3   Get Really Good at Remote Collaboration




                                                                                                 - 11 -
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               © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Click Mastering Mobility style
          to edit Master title

1




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         © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Building and Leading Distributed Teams
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2




                                                                                                - 13 -
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              © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Getting Reallyto edit at Remote Collaboration
        Click Good Master title style

3                              Know your
                                purpose


        Master the                                                   Know the
          tools                                                       players


                             Manage the
                              process

                                                                                                  - 14 -
                 © Copyright 2012 by The Future of Work…unlimited. All rights reserved   - 14 -
                © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Know Your Purpose—and Everyone Else’s
      Click to edit Master title style
                         “If you don’t know
      Low                                                                                Brainstorming
                            where you’re
                         going, any road will
                                  Solving a
                          take youProblem
                                    there.”
 Process
Structure
              Producing a
             Product/Servic
                   e
      High

             High                                                                              Low
                                Outcome Certainty
                                                                                                                  - 15 -
                 © Copyright 2012 by The Future of Work…unlimited. All rights reserved                   - 15 -
                © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Click Know the Players style
      to edit Master title




                                                                                       - 16 -
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     © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Click to edit the Process style
              Manage Master title

 Diverge                                                                                     Converge


         Clarify goals                                        Find common ground
         Plan meetings                                        Make everyone a winner
         Hear everyone out                                    Drive for conclusions
         Search for solutions                                 Reward everyone


Create                                                                                           Make
Choices                                                                                         Choices

                                                                                                                   - 17 -
                     © Copyright 2012 by The Future of Work…unlimited. All rights reserved                - 17 -
                    © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Master the Tools
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                                                                              Video




                                                                                               - 18 -
      © Copyright 2012 by The Future of Work…unlimited. All rights reserved           - 18 -
     © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Click Video Is Different style
                  to edit Master title

                         They can                             They can
                         see your                             see what
                           face                                you’re
                                                                doing
          They can                                                                            Lighting
          see you                                                                             Matters

 They
                                                                                                          They
can see
                                                                                                         can see
  you
                                                                                                           you


                                                                                                                    - 19 -
                      © Copyright 2012 by The Future of Work…unlimited. All rights reserved                - 19 -
                     © Copyright 2012 by The Future of Work…unlimited. All rights reserved
You Won’t Regret It
      Click to edit Master title style

   More                                                                                   More
productive                                                                             meaningful
 meetings                                                                             relationships




                                          Higher-
                                          quality
                                         decisions
                                                                                                               - 20 -
              © Copyright 2012 by The Future of Work…unlimited. All rights reserved                   - 20 -
             © Copyright 2012 by The Future of Work…unlimited. All rights reserved
Remote Collaboration: A Story
      Click to edit Master title style
Montana




                                                                                     Florida


                                                                                                        - 21 -
             © Copyright 2012 by The Future of Work…unlimited. All rights reserved             - 21 -
            © Copyright 2012 by The Future of Work…unlimited. All rights reserved
For Further Information
                 Click to edit Master title style
  We work with senior executives who want to take charge of
  their future by building organizations that attract exceptional
  people, leverage innate talents, and increase productivity.

James P. Ware, Ph.D.
Executive Director
The Future of Work…unlimited
Berkeley, California
jim@thefutureofwork.net


Website:         http://www.thefutureofwork.net

Blog:            http://www.thefutureofwork.net/blog

Twitter:         http://www.twitter.com/thefutureofwork
                                                                                                                 - 22 -
                                © Copyright 2012 by The Future of Work…unlimited. All rights reserved   - 22 -
                               © Copyright 2012 by The Future of Work…unlimited. All rights reserved

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The Future of Business Collaboration

  • 1. Click to edit Master title style The Future of Business Collaboration: How To Turn the Inevitable into a Competitive Advantage James P. Ware, PhD -0- Executive Director © Copyright 2012 by The Future of Work…unlimited. All rights reserved The Future of Work…unlimited
  • 2. Building a Company Click to edit Master title style Bozeman -1- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -1- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 3. Why Do People Prefer Face-to-Face Collaboration ? Click to edit Master title style -2- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -2- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 4. Why Do People Prefer Face-to-Face Collaboration ? Click to edit Master title style How can I manage them if I can’t see them? -3- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -3- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 5. ClickBut edit Master title style to It’s Inevitable: Work Will Be. . . More More Dispersed Collaborative and -4- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -4- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 6. There areClick to edit Master title Collaboration Many Tools for Remote style Screen Video Audio Sharing -5- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -5- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 7. But Having the Tools Doesn’t Guarantee Success Click to edit Master title style These created This and This Tools -6- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -6- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 8. Mobile Work is Master title style Click to edit the “New Normal” 33% 35% 32% “Third Places” -7- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -7- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 9. Click to Mobile Workforcestyle The edit Master title Percent of Mobile Workers in the Global Workforce 50% 45% 40% 35% 35% 30% 27% International Data 25% Corporation: 20% 16% 15% 10% More than 1 billion 5% workers able to work 0% from almost anywhere 1 2 3 4 5 6 7 1990 1995 2000 2005 2010 2015 2020 in 2011 “Mobile” means working out of the office at least two days a week -8- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -8- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 10. Four Click to edit Master titleSettings* Different Collaboration style Same This is the key to success Time Different Same Different • Adapted from a model first developed by Bob Johansen and David Sibbet, Institute for the Future Place -9- © Copyright 2012 by The Future of Work…unlimited. All rights reserved -9- © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 11. Succeeding in Business Todaytitle style You To: Click to edit Master Requires Build and Lead Distributed Master Teams 1 2 Mobility - 10 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 10 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 12. Succeeding in Business Todaytitle style You To: Click to edit Master Requires 3 Get Really Good at Remote Collaboration - 11 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 11 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 13. Click Mastering Mobility style to edit Master title 1 - 12 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 12 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 14. Building and Leading Distributed Teams Click to edit Master title style 2 - 13 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 13 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 15. Getting Reallyto edit at Remote Collaboration Click Good Master title style 3 Know your purpose Master the Know the tools players Manage the process - 14 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 14 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 16. Know Your Purpose—and Everyone Else’s Click to edit Master title style “If you don’t know Low Brainstorming where you’re going, any road will Solving a take youProblem there.” Process Structure Producing a Product/Servic e High High Low Outcome Certainty - 15 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 15 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 17. Click Know the Players style to edit Master title - 16 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 16 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 18. Click to edit the Process style Manage Master title Diverge Converge  Clarify goals  Find common ground  Plan meetings  Make everyone a winner  Hear everyone out  Drive for conclusions  Search for solutions  Reward everyone Create Make Choices Choices - 17 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 17 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 19. Master the Tools Click to edit Master title style Video - 18 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 18 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 20. Click Video Is Different style to edit Master title They can They can see your see what face you’re doing They can Lighting see you Matters They They can see can see you you - 19 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 19 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 21. You Won’t Regret It Click to edit Master title style More More productive meaningful meetings relationships Higher- quality decisions - 20 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 20 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 22. Remote Collaboration: A Story Click to edit Master title style Montana Florida - 21 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 21 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved
  • 23. For Further Information Click to edit Master title style We work with senior executives who want to take charge of their future by building organizations that attract exceptional people, leverage innate talents, and increase productivity. James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California jim@thefutureofwork.net Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork - 22 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved - 22 - © Copyright 2012 by The Future of Work…unlimited. All rights reserved

Editor's Notes

  1. cite data from paper re preference for f2f, and acknowledge the common beliefs
  2. cite data from paper re preference for f2f, and acknowledge the common beliefs
  3. mention employees, contractors, service providers, customersmention the whole range of tools we use – telephones, screen sharing (like this), remote file access, shared document repositories, blogs, online discussion groups, social networking applications, and on and on.Just finished contributing to a book that was written by 22 authors in 6 different countries – we never met in person until the book was published three weeks in Phoenix.
  4. most of us think we know how to use them – but we take them for granted.
  5. I am going to ask you to think carefully about some things you do every day – to rethink the obvious…. we have to move fromfrom unconscious incompetence to conscious competence
  6. why is this so important?
  7. technology has made the biggest difference with same time different placetelephonescreen sharingwhiteboardsvideo conferencing
  8. Three basic areas where new skills are needed
  9. We’ll come back to these three factors, but first let’s take a closer look at collaboration
  10. Many places – different furniture, different surroundings, noise levels, “cultures” – be able to focus, adapt place to what you are trying to accomplishSelf-discipline – keeping the right hours, dressing for the occasion, only breaking when you deserve itDrawing boundaries – know when to take breaks, to stop, separate home and workplaceMobility toolkit – the obvious – laptop, cell phone, adapters, the right apps
  11. essential idea: be explicit about everythingnow, before we focus in on number 3 (remote collaboration) we need to understand collaboration itself in more detail
  12. picture of someone in front of a webcam…..list the specific tips from the paper
  13. whether a one-hour teleconference or a two-year projectwhether the players have common goals or not
  14. mention video chat on websites – double conversion rate, people stay on 5x longer