TeamQuest                                               Global Services                              Per Bauer & Keith Dig...
Purpose   We offer services that will…            …get us more closely involved with you, learning about             your...
Our service offerings                         A                                         I           M                     ...
Analysis Services   Performance and Capacity Planning studies,   performed using our tools or other sources of   informati...
Analysis   The ability to analyze performance data is equally as   important as being able to use the tools effectively.  ...
Training Services        Preparing the participants for various        tasks, primarily in combination with using        o...
Training                  Standard training                           • 2-3 days, oriented around our standard products  ...
Admin Console training          A full day, preparing you for upgrading to           the new Admin Console          3-4 ...
Implementation Services Assist in the planning, deployment or customization of our solutions.            Deployment Plann...
Deployment planning                            Plan                                 Train     DeployCopyright © 2012 TeamQ...
Plan-Train-Deploy            P-T-D is the process of planning the product            deployment, training the appropriate ...
Plan-Train-Deploy PLAN: Global Services work with you to understand the deployment objectives and develop a plan for meeti...
Implementation Services Assist in the planning, deployment or customization of our solutions.            Deployment Plann...
Customization services               Surveyor modules (data sources)               User agents               Administra...
Strategic Services     Strategic services aimed at developing and improving     Capacity Management processes.            ...
Maturity assessment workshopCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
Managed Services      Long term engagements where customers rely on      us to provide Capacity Management services for   ...
“Outsourced Capacity Management”Customer Profile:        Relatively low maturity        Existing data sources         to...
Service Offerings                                                        A      Analysis Services                         ...
Partner strategy                 Global Services will be the primary delivery vehicle                  for services withi...
Per Bauerper.bauer@teamquest.com                                                                Thank you….+46 708 45 72 1...
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Introducing TeamQuest Global Services

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Per Bauer, TeamQuest

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Breakout Session 2

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Introducing TeamQuest Global Services

  1. 1. TeamQuest Global Services Per Bauer & Keith Digby, TeamQuestCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  2. 2. Purpose We offer services that will…  …get us more closely involved with you, learning about your true needs and specifically addressing them  …augment our solutions and allow us to say ‘Yes’ to more things you ask forCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  3. 3. Our service offerings A I M T SCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  4. 4. Analysis Services Performance and Capacity Planning studies, performed using our tools or other sources of information.  Baseline Analysis  Problem and root-cause Analysis  Growth Analysis  Consolidation/Migration AnalysisCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  5. 5. Analysis The ability to analyze performance data is equally as important as being able to use the tools effectively. Engaging Global Services, you are able to use the results of the analysis to develop your own processes for future data analysis exercises.Copyright © 2012 TeamQuest Corporation. All Rights Reserved.
  6. 6. Training Services Preparing the participants for various tasks, primarily in combination with using our products.  Administrator training  End user trainingCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  7. 7. Training  Standard training • 2-3 days, oriented around our standard products • Preferably delivered on-site  Customized training • Any way you want it…Copyright © 2012 TeamQuest Corporation. All Rights Reserved.
  8. 8. Admin Console training  A full day, preparing you for upgrading to the new Admin Console  3-4 hours “class room” training  3-4 hours hands on practiceCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  9. 9. Implementation Services Assist in the planning, deployment or customization of our solutions.  Deployment Planning  Implementation ServicesCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  10. 10. Deployment planning Plan Train DeployCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  11. 11. Plan-Train-Deploy P-T-D is the process of planning the product deployment, training the appropriate people and finally deploying the product, making sure you realize the full value of your investment in TeamQuestCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  12. 12. Plan-Train-Deploy PLAN: Global Services work with you to understand the deployment objectives and develop a plan for meeting the deployment objectives. TRAIN: Identify, schedule and deliver required training. DEPLOY: Outline and complete the deployment tasks.Copyright © 2012 TeamQuest Corporation. All Rights Reserved.
  13. 13. Implementation Services Assist in the planning, deployment or customization of our solutions.  Deployment Planning  Implementation Services  Customization ServicesCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  14. 14. Customization services  Surveyor modules (data sources)  User agents  Administration automation (scripts, integrations with CMDB etc.)Copyright © 2012 TeamQuest Corporation. All Rights Reserved.
  15. 15. Strategic Services Strategic services aimed at developing and improving Capacity Management processes.  ITSO training and implementations  Maturity assessments  Process auditsCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  16. 16. Maturity assessment workshopCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  17. 17. Managed Services Long term engagements where customers rely on us to provide Capacity Management services for them.  Subscription-based, recurring analysis  Managing the complete Capacity Management process for the customerCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  18. 18. “Outsourced Capacity Management”Customer Profile: Relatively low maturity Existing data sources to tap into TeamQuest Surveyor Fairly static, predefined deliverablesCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  19. 19. Service Offerings A Analysis Services T Training Services I Implementation Services S Strategic Services M Managed ServicesCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  20. 20. Partner strategy  Global Services will be the primary delivery vehicle for services within our target markets  We recognize the importance of strategic service partners outside our target markets – with SME support from Global ServicesCopyright © 2012 TeamQuest Corporation. All Rights Reserved.
  21. 21. Per Bauerper.bauer@teamquest.com Thank you….+46 708 45 72 12www.teamquest.com Questions?Keith Digbykeith.digby@teamquest.com+44 7557 653 197www.teamquest.com Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

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