This document discusses key quality of service (QoS) metrics for real-time networks including packetization, channel coding, interleaving, quantization noise, delay, jitter, and their effects. It explains sources of delay like encoding, packetization, error correction, and network queues and propagation. Interleaving rearranges bits to distribute errors while coding adds redundancy. Jitter buffers compensate for variable delay but introduce latency if too small.