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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM MBA (SEM 4)
SUBJECT CODE & NAME QM0025- Quality Standards and Models
BK ID B1932
Credit and Max. Marks 4 credits; 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. 1. What is meant by “Environmental management”? What are the key environmental issues
faced by the world?
Answer:The objective of environmental managementisimprovedhumanlife quality. It involves the
mobilization of resources and the use of government to administer the use of both natural and
economic goods and services. It is based on the principles of ecology. It uses systems analysis and
conflict resolution to distribute the costs and benefits of development activities throughout the
affected populations and seeks to protect the activities of development from natural hazards.
Conflict identification is one of the more important tasks in environmental management planning
and the resolution of conflicts is a fundamental part of what makes up "environmentally sound
development."
Q2. State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Answer: OHSAS 18000 is an international occupational health and safety management system
specification.It comprises two parts, 18001 and 18002 and embraces BS8800 and a number of other
publications.OHSAS18001 was created via a concerted effort from a number of the worlds leading
national standards bodies, certification bodies, and specialist consultancies.
How Can it Help?
Q. 3. What is ISO/ TS16949? Explain ‘production part approval process’ in detail.

2. Answer:The ISO/TS16949 is an ISO technical specification aimed at the development of a quality
managementsystemthatprovidesforcontinual improvement, emphasizing defect prevention and
the reduction of variation and waste in the supply chain. It is based on the ISO 9001 standard and
the first edition was published in June 1999 as ISO/TS 16949:1999.
It was preparedbythe International AutomotiveTaskForce (IATF) andthe "Technical Committee"of
ISO. It harmonizes the country-specific regulations of
Q. 4. Write short notes on the following:
(a) IT Service Management
Answer:IT service management (ITSM) refers to the entirety of activities – directed by policies,
organized and structured in processes and supporting procedures – that are performed by an
organization or part of an organization to plan, deliver, operate and control IT services offered to
customers.Itis thusconcernedwiththe implementation of quality IT services that meet the needs
of customers, and is performed by the IT service provider through an appropriate mix of people,
process and information technology.
(b) Information Security Management
Answer:An information security management system (ISMS) is a set of policies concerned with
informationsecuritymanagementorIT relatedrisks.The idiomsarose primarily out of BS 7799. The
governingprinciple behindanISMSisthat an organizationshoulddesign,implement and maintain a
coherent set of policies, processes and systems to manage risks to its information assets, thus
ensuring acceptable levels of information
Q. 5. Process Area Threads in PCMM
Answer:The People CMMconsists of five maturity levels that establish successive foundations for
continuouslyimprovingindividual competencies,developing effective teams, motivating improved
performance, and shaping the workforce an organization needs to accomplish its business plans.
Each maturitylevel isawell-definedevolutionaryplateau that institutionalizes new capabilities for
developingthe organization’sworkforce.Byfollowing the maturity framework, an organization can
avoid introducing workforce practices that
Q6. Explain - Major Clauses of AS 9100C
Answer:AS 9100C wasdevelopedthrough a global effort by aerospace industry representatives in
the United States, Europe, and Asia.

3. The associated AS 9110 Requirements for Aviation Maintenance Organizations is aimed at repair
stations, and AS 9120 Requirements for Aviation, Space and Defense Distributors is aimed at stock
list distributors.
The benefits associated with AS9100C
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Send your semester & Specialization name to our mail id :
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or
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