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ASSIGNMENT
DRIVE
PROGRAM/SEMESTER
SUBJECT CODE & NAME
BOOK ID
CREDITS
MARKS
WINTER 2013
MBADS – (SEM 4/SEM 6) / MBAN2 /
MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
OM 0016 – Quality Management
B1341
4
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.1. Write short notes on the following:
(Integrating Quality into Strategic Management, Six Sigma as a quality framework,
Reliability Types, Juran’s Trilogy) (2.5 marks each)
ANS:
Integrating Quality into Strategic Management: The foundation of quality management is
an overriding focus on customer satisfaction. Deming states in his book Out of Crises, “The
consumer is the most important part of the production line. Quality should be aimed at
the needs of the consumer, present and future." He explains that through research, we can
comprehend the customer requirements and needs andadvance to feed their reactions back
into the design of service.
Q.2. Elucidate different types of Quality Management Systems (QMS). What are the
benefits of implementing a QMS?
(Explanation of various QMS (including industry and product specific and nonspecific
types, examples), Benefits of QMS) 5,5
ANS:
Types of Quality Management Systems: There are different types of QMS; industry and
product specific, for examples, TL 9000 for telecommunications, QS 9000 for the
automotive industry and API-Q1 (American Petroleum Institute), specifically for
the petroleum, petrochemical and natural gas industry. Another industry-specific QMS is
ASME NQA-l, (which is specific to the nuclear industry). There are also non-specific QMS, like
ISO 9000, which is more general and internationally recognised. Then there are systems

2. such as, Capability Maturity Model Integration (CMMI), which is not technically a standard,
but it can be considered for implementation purposes. The Software
Q.3. ABC is an organisation. The organisation is at the stage of lack of Quality products
and services to meet the customer requirements. The organisation decides to develop a
strategy and hire people to enhance the quality of its products and services. Being the
quality head of the organisation what are the approaches you will consider for initial cost
data collection.
(Listing of the approaches, Justification why the approach was chosen, Conclusion) 2,6,2
ANS:
The initial study collects cost data by several approaches:

Conventional accounts: For examples are appraisal activities conducted by an Inspection
department and assure operating cost to counter to customer problems.

Analysis of ingredients of conventional accounts: For example, suppose a report called
“customer returns” tracks the cost of all goods returned. Some of the goods are returned
because they are imperfect. Costs associated with these are categorised as “cost of poor
quality.” To distinguish quality costs from the others requires an evaluation of the
Q.4. Write short notes on the following:
(Quality standards, Significance of Quality Control, Automated manufacturing,
Applications of Design of Experiments (DOE) to product and process design) (2.5 marks
each)
ANS:
Quality Standards: The International Organisation for Standardisation (ISO) developed the
Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series
of standards combining ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987. These standards
were applicable in different types of industries, based on the type of activity undertaken:
planning, production or service delivery. The standards are revised every few years by the
International Organisation for Standardisation. The version in 1994 is called the ISO
9000:1994 series; which comprises of the ISO 9001:1994, 9002:1994 and 9003:1994
versions. The last major development
Q.5. This is a case study about an airline. It states that how at the initial stages the airline
was not functioning properly and could not achieve customer satisfaction but however
after the implementation of Total Quality Management (TQM), the company prospered.
Bryan air airlines started in year 1988 with only 67 employees and with one 18 seater
turboprop plane from the south of east of Chelsea to London-Gatwick which carried 5000
passengers on one route (Harrison, 2002). In 1990-1991, the company had 700,000
passengers.
However, in spite of the raise of passengers, the company could not manage cost that the
company had lost its money during the expansion of the business. The management
decided to bring a brand new management team which suggested a re-launch of the
airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines model
in the U.S.

3. In addition, there was another problem related to quality service. Since it was a “low fares
or no frills” airline it could not cater to the customer needs. So the company decided to
use TQM and a strategic plan where both the internal and external customers will be
given importance and all the main focus will be customer satisfaction. Hence the strategic
option that was used by the company for satisfying both internal and external customers
and marketing environment was used to attain total quality management.
Hence by implementing TQM and strategic planning the company could satisfy both the
clients and the customer. Now Bryan air is one of the leading airlines in the world.
Identify the steps taken by the airline company which made them one of the leading
airlines in the world.
(A Identification of the quality initiatives with evidence from the case, Analysis of these
initiatives along the benefits, Conclusion) 4,4,2
ANS:
An Identification of the quality initiatives with evidence from the case: This is a case study
about an airline. It states that how at the initial stages the airline was not functioning
properly and could not achieve customer satisfaction but however after the implementation
of Total Quality Management (TQM), the company prospered. Bryan air airlines started in
year 1988 with only 67 employees and with one 18 seater turboprop plane from the south
of east of Chelsea to London-Gatwick which carried 5000 passengers on one route
(Harrison, 2002). In 1990-1991, the company had 700,000 passengers. However, in spite of
the raise of passengers, the company could not
manage cost that the company had lost its money during the expansion of the business. The
management decided to bring a brand new management team which suggested a re-launch
of the airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines
model in
Q.6. Summarise why corporate culture is important
(Brief explanation/definition of corporate culture, Instances where corporate culture must
be changed, Why does culture matter?, Conclusion)2,3,3,2
ANS:
Corporate Culture: Corporate culture is the personality of the organisation, the shared
beliefs, values and behaviours of the group and it is symbolic, holistic, unifying, stable and
difficult to change. We should never forget that the corporate culture is not the ethics,
vision and mission in the corporate marketing materials. It is expressed in the dayto- day
practice, communication and belief.
In contrast, corporate culture is the method by which things get done in an organisation. It
is the one which drives action in the organisation, guiding how employees think, act and
feel. It is an efficient set of assumptions that define day-to-day working behaviour. “Culture
can be described in a circular fashion where philosophy expresses values; values are
manifest in behaviour; and behaviour gives meaning to the underlying philosophy.
Philosophy, values and behaviour describe an organisation’s culture and culture is the glue
that holds the organisation together.” (DeWitt, 2001).
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or

4. call us at : 08263069601
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT
DRIVE
PROGRAM/SEMESTER
SUBJECT CODE & NAME
BOOK ID
CREDITS
MARKS
WINTER 2013
MBADS – (SEM 4/SEM 6) / MBAN2 /
MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
OM0017 – Advanced Production and
Planning Control
B1342
4
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.1. Write short notes on:
(Classification of Inventory Models, Role of Controls in Operation Cycles, Forward
scheduling, PPC for Different Systems of Manufacturing) (2.5 marks each)
ANS:
Classification of Inventory Models
An appropriate inventory model can be selected through the new classification system. The
classification of inventory models is based on the salient features of inventory. This system
of classification enables practitioners to understand inventory models and choose the best
model for a given set of inventory conditions. Various inventory models can be compared by
using this classification. Classification of inventory models can also be used as an effective
teaching tool.
Q.2. Five jobs are to be processed at a work station. The processing time and the due date
in days are given below. Determine: (2 marks each)
a) The sequence of job according to the shortest processing time.
b) The total completion time.

5. c) The mean flow time or average completion time.
d) The average number of jobs in the system each day,
e) The average lateness.
Job
A
Processing 6
time
in
days
B
19
C
16
D
11
E
13
Due date 8
in days
22
20
14
14
ANS:
a) The sequence ADECB is based on the shortest processing time first.
Job Sequence Processing Time ( in days) Total Flow time days Due days
A
6
6
8
0
Late (days)
D
11
17 (6+11)
22
6
E
13
30 (17+13)
20
17
C
16
46 (30+16)
14
30
B
19
65 (46+19)
14
46
Total
65
164
99
Therefore,
b)
Q.3. Differentiate between FMS and standalone machines. Describe a few Applications
of FMS in Industries.
(Differentiation between FMS and standalone machines, Description of application in
industry (pharma, aircraft, automobile, textile etc.) 5,5
ANS:
Differentiation between FMS and standalone machines
FMS vs. Stand Alone Machine: The main advantage of FMS seems to be their flexibility. In
traditionalprocesses/technologies any change to machines need to be carried out on the
hardware itself. However, new manufacturing technologies like, FMS hold the commands in
the form of software, which can be easily changed. FMS may seem to be more flexible than
the previous technology it is replacing. However, they are not as flexible as the system they
intend to replace. The environment, where FMS seems to be appropriate is when there is a

6. demand for high variety or low volume manufacturing. However, earlier this process would
have used stand-alone machine tools. Such a manufacturing system is more flexible in terms
of the variety of products it can process and
Q.4. Write short notes on:
(Material Requirement Planning, Forecasting in Operations, Off shoring, Agile
Manufacturing) (2.5 marks each)
ANS:
Material Requirement Planning (MRP)
MRP estimates and maintains an optimised manufacturing plan. This plan is based on sales
forecasts, inventory status, master production schedules, open orders, and bills of material.
If MRP is well executed then the cash flow can be reduced and profitability increased. MRP
will enable you to be pro-active rather than re-active in the management of your inventory
levels and material flow. Executing the MRP effectively can bring in the following benefits
for your business:

Reduced inventory levels and component shortages.

Improved customer service.
Q.5. Define quality planning. Explain the phases of quality planning
(Definition of quality planning, Explanation of phases of quality planning) 2,8
ANS:
Quality Planning
Quality Planning is defined as a “Systematic process that translates the quality policy into
measurable objectives and requirements, and lays down a sequence of steps for realising
them within a specified timeframe.”
Any quality plan will have the following elements associated with it.

What needs to be checked?
Q.6. Explain the importance of Supply Chain Management(SCM) and the problems
addressed
by SCM.
(Explanation of importance of SCM , Elaboration of problems addresses by SCM)5,5
ANS:
Importance of supply chain management

7. Supply chain management is essential for the success of every company and to satisfy
customer demand. Supply chain management plays a critical
role in the success of the company. Supply chain management is equipped to deal with
anything from flow of products to unexpected natural disasters. Supply chain management
diagnoses the problem and innovatively works around the problems. It helps in bringing out
an effective solution for various
problems in production. Supply chain management has the following impact on business:
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601