The document discusses several processes used for business management and quality improvement including ISO 9001, CMMI, ITIL, COBIT, Six Sigma, and OHS. ISO 9001 aims to satisfy customers and industries worldwide through consensus-based standards. CMMI helps organizations improve performance through 5 levels of process maturity. ITIL provides a framework for managing IT services. COBIT sets best practices for IT governance. Six Sigma identifies and removes defects through a data-driven approach focused on customers. And OHS concerns protecting employee safety, health and welfare in the workplace.

1. PROCESS

2. 1.Overview Process describes the act of taking something through an established and usually routine set of procedures Business Strategy contains many systematical process & it provides certification for the organization

3. 2.ISO 9001:2008 ISO 9000 is a family of standards for Quality management systems ISO 9001 standards are developed according to the principles as 1.Consensus 2.Industry wide 3.Voluntary

4. ISO(cont.)‏ Consensus: The views of all interest are taken into account such as manufacturers,vendors,users,lab testing,etc. Industry wide: Global solutions to satisfy industries and customers worldwide.

5. ISO(cont.)‏ Voluntary: Voluntary involvement of all interests in the market place

6. Advantages ISO 9001:2008 has the following advantages Create more affective operation Increase customer satisfaction Increase profit & productivity Improve awareness

7. 3.CMMI Stands for Capability Maturity Model Integration It is the process improvement appraoch Helps organization to improve their performance

8. Levels of CMMI

9. Levels(cont.)‏ Level 1- Initial - used for project having limited scope Level 2- Repeatability - used for any project that will be done again Level 3- Standardization - Avoids reinventing the wheel for each project

10. Level(cont.)‏ Level 4- Manageability - This level can only be achived by well documented experience Level 5- Optimization - This is done in every stage

11. 4.ITIL Stands for Information Technology Infrastructure Library is a set of concepts and practices for Information Technology Services Management (ITSM), Most adopted approach It provides framework for identifying, planning, delivering and supporting IT services to the business.

12. ITIL Users NASA UK Health center Disney HSBC bank

13. Benefits of ITIL improved IT services reduced costs improved customer satisfaction improved productivity improved use of skills and experience improved delivery of third party service.

14. 5.COBIT Stands for Control Objectives for Information and related Technology (COBIT)‏ It is a set of best practices for Information Technology COBIT is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute.

15. COBIT structure COBIT consists of the following four domains * Plan and Organize * Acquire and Implement * Deliver and Support * Monitor and Evaluate

16. 6.Six Sigma It is a business management strategy Developed by Motorola It seeks to improve the quqlity of the products It identifies & remove the defects

17. Six Components of six sigma Genuine focus on the customer Data and fact driven management Process focus,Management and improvement Proactive management Boundaryless organization Drive for perfection,tolertae failure

18. 6 sigma software pacakages Analysis tools, which are used to perform statistical or process analysis Program management tool s, used to manage and track a corporation's entire Six Sigma program DMAIC and Lean online project collaboration tools for local and global teams

19. Benefits of six sigma Focus on customers Reduce cycle time & waste Data analysis before decision making Team building Systematic problem solving Improve presentation,leadership & project management skills

20. 7.OHS Stands for Occupational Health and Software is a cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged in work or employment.

21. Reasons for OHS Moral -An employee should not have to risk injury or death at work Economic Legal

22. OHS information resources OHS information resources include the following: hazard and incident reports First aid records workers’ compensation claims records records of environmental monitoring Job Safety Analyses (JSA) and risk assessments information related to performance measures for the OHS

23. Advantages Improved awareness of safety, hazards and a safe workplace Increase productivity Reduced workers compensation and associated costs from a reduction in the risk of injuries.