In 2018, public relations is evolving into a recognized management discipline, driven by increased professionalism and the shift towards digital communication. The rise of social media and data utilization is transforming audience engagement, while issues like fake news and diversity highlight ongoing challenges in the field. Practitioners must adapt to new technologies and methodologies, including AI and chatbots, to effectively manage communication in a rapidly changing landscape.

1. Public relations in 2018
There’s never been such an exciting time to work in
the business of public relations
Stephen Waddington
@wadds

3. #1 Professional status: public relations
There’s a growing shift to
public relations becoming
recognised as a management
discipline.
The drum beat of
professionalism in public
relations has been getting
louder over the past decade
and has accelerated since
the Bell Pottinger scandal
this year (£).
My view is that 2018 will
prove to be a breakthrough
year for the professionalism
of public relations as a result
of a concerted effort on a
number of fronts.
Source: Stephen Waddington

4. #2 All of life is shifting to the internet
There are currently 4.3
billion people of the world’s
7.6 billion population
connected to the internet.
By 2030 everyone on the
planet will be connected.
Organisations need to
communicate in the spaces
where their publics do. It’s
an obvious point but one
that is often forgotten.
Connectivity should improve
inclusivity however the
digital media environment is
coalescing around a group of
monopolies. 2061
1500
1300
1300
963
850
700
606
368
361
0 500 1000 1500 2000 2500
Facebook
YouTube
WhatsApp
Facebook Messenger
WeChat
QQ
Instagram
Qzone
Tumblr
Weibo
Source: ICT Facts and Figures 2017

5. #3 Social media matures
Social media is maturing. It
is becoming increasingly
visual and in the moment.
Short video messaging is
the current vogue.
Platforms are copying
features from each other in
a bid to engage users for as
long as possible.
This emerging media
environment faces
challenges with fake news
and transparency.

6. #4 Identifying audiences or publics
Two billion monthly
Facebook users generate a
huge amount of data. The
platform has become a
powerful planning tool.
But it’s not alone. Every
post, click, like and
comment that we leave on
a social media platform
leaves an audit trail.
Public relations and
marketing practitioners use
this data to discover and
identify audiences and
publics, and understand
their motivation.
Source: Facebook Business

7. #5 Listening to conversations
The application of data in
public relations isn’t a new
trend. What is new is the
scale of data in public
relations and the growing
availability of third party
tools that enable us to
make sense of it.
Practitioners need to be
aware of the provenance
of data and the ethical
implications of using it to
inform insights.
Source: 25 things we learned analyzing billions of Tweets

8. #6 Tell me a story
The craft of telling a story
across different forms of
media, and engaging a
public, is more important
than ever. It’s critical to
cutting through a cluttered
media environment.
Creative and content, the
keys to good storytelling,
are frequently overlooked
elements of public
relations. They lie at the
heart of inspiring
conversations, and
storytelling.
Source: #NuggsForCarter

9. #7 Shift to newsroom workflow
Public relations operations
have become more like
traditional media operations
in the last decade.
The simple fact is that public
relations practitioners don’t
have hours to respond to an
issue. It’s difficult and not
always perfect but the
organisations that are
sufficiently brave, win.
The skills, technology and
workflow used in media and
public relations are
converging. Frequently
people switch between the
two disciplines.
Source: How to build a newsroom or press office for the modern media environment

10. #8 Performance public relations
Measurement should no
longer be an issue within
public relations. But
outdated practices mean
that practitioners remain
wedded to old forms of
measurements.
Measurement is hard and
so the public relations
business has developed
proxies for measurement.
We’ll be taken serious as a
discipline when we provide
meaningful measurement
that is aligned to the
organisations that we
serve.
Source: AMEC

11. #9 Mainstream media resurgence
The use of earned media as
part of a public relations
campaign didn’t ever go
away.
Undoubtedly traditional
media has modernised. It’s
become social and uses
data.
Fake news primarily on
social media, means that
traditional media brands
have reversed declines and
are enjoying a resurgence.

12. #10 Communities as media
Community is a much
abused and maligned word
in this social media era.
Create a Twitter hashtag,
or build a Facebook or
LinkedIn group, and people
will come.
Except they don’t. The
internet is littered with
failed community building
efforts.
Successful communities,
online and offline, are co-
created around a shared
purpose.

13. #11 Leadership becomes social
Executives that are serious
about leading a modern
organisation will invest in
their social media footprint
in 2018.
10 years ago executive
profiling meant targeting
features in the broadsheet
and trade media.
Today’s modern executive
is more likely to seek
support in optimising their
social networks and
content.

14. #12 Polarised tribes and filter bubbles
In public relations
algorithms are
commonplace for
searching and organising
how information is
displayed. They create
bubbles that insulate us
from differing opinions.
It’s contrary to the promise
of social media, namely
that we’d be able to
connect with each other
and have an equal voice in
public discourse.
Source: A manifesto for public relations in a post-truth world

15. #13 Diversity
There’s an increasingly
accepted premise in public
relations that teams of
practitioners should
represent the publics that
they seek to serve.
The same issues applies in
media and social media
platforms.
We need equal and
equitable representation of
age, ethnicity, gender,
sexuality and socio-
economic background.

16. #14 Trump cycle
Messages published to
social networks, whether
true or false, can quickly
become accepted wisdom
within a community, even
if they’re nonsense.
President Trump has
turned the exploitation of
these factors into an art
form.
This isn’t about news
cycles, they’re long dead,
but the Trump cycle. His
own administration, let
alone opponents, struggle
to keep pace before Trump
moves to the next story.

17. #15 Influencers: relationships vs reach
Public relations in practice
is evolving from media
relations to influencer
relations, and then from
community management
to social business.
Each new form of media
from Snapchat to YouTube,
and Instagram to Twitter,
has given rise to a new
breed of influencers.
Media relations has shifted
from pitching traditional
media to working with
these individuals across all
forms of media.
Source: Influencer relations: the latest war between marketing and public relations

18. #16 Artificial intelligence normalised
Artificial intelligence was
the shiny new thing in
public relations in 2017.
I’ve been using artificial
intelligence since I used
WordPerfect 5.1 in the
early 80s. In fact it’s never
been bettered as a word
processor.
But we’re starting to feel
the impact of machines in
at least three areas:
content production;
content distribution and
publication; and workflow.

19. #17 Talk to me
Advances in speech
recognition and computer
intelligence are set to bring
about the next wave in
internet disintermediation.
Consider the application of
voice technology
incorporated into Amazon
Echo, Apple Siri or Google
Home, combined with the
contextual data that each
organisation has about you
and information from the
open web.
This new class of device is
set to create another wave
of internet
disintermediation.

20. #18 Chat bots are hot bots
Facebook launched a
chatbot platform for its
Messenger application last
year. 100,000 bots have
been created on
Messenger in the past 12
months.
With more than 1.3 billion
people using Messenger,
inevitably the market has
got hot.
Bots have been developed
to help with customer
service, support and sales.
Source: Chatbots as a public relations tool: proceed with caution

21. #19 Fake news and brand misplacement
There are two main
purposes for fake news.
The first is propaganda and
the second is profiteering.
We’ve only just started to
understand how social
media can be manipulated.
In 2018 we need greater
disclosure from social
media platforms, more
academic research, and the
introduction of legislation
to start to deal with this
issue.

22. #20 Social platforms tackle governance
Social media need to be
held accountable to the
same rules and regulation
that apply to mainstream
media.
This should be governed by
prevailing advertising and
media law, and in
particular the democratic
process.
Platforms are scrambling to
address governance and
transparency in a bid to
avoid being reclassified as
publishers.

23. Thank you. Questions?
Please visit my blog for an expanded version of this deck. If there’s anything that I
can do in my role at Ketchum to help your organisation address any of the issues
highlighted, please let me know.
Stephen Waddington
Ketchum
stephen.waddington@ketchum.com
@wadds