Guest lecture for LBSC 734 - Seminar in the Academic Library, University of Maryland, College Park, MD, 4/13/2021

1. Public & Access Services
in the Academic Library
LBSC 734: Seminar in the Academic Library
Tim Hackman, Associate Director for
Public Services, UMBC
https://timhackman.wordpress.com/

2. Agenda
About Me
About public & access services at UMBC
Public services during COVID-19
Broader trends in access services (with charts!)
Leadership & management

3. About Me
MLS (2002) and MA English (2006), University of Maryland
University of Maryland, 2002-2019
● Wasserman Library, College of Information Studies, 2002-2005
● Librarian for English & Linguistics, 2006-2012
● Director of User Services & Resource Sharing, 2012-2019
University of Maryland, Baltimore County, 2019-Present
● Associate Director for Public Services
https://timhackman.wordpress.com

4. AOK Library &
Gallery, UMBC
Organization
Chart

5. Public Services @ UMBC
Reference
Circulation
Digital Media Lab
Interlibrary Loan
Special Collections & Gallery

6. Access Services @ UMBC
Circulation
- Holds
- Lockers & Study Rooms
- Fines & Fees
- Course Reserves
- Collection Maintenance
- Equipment Loan (laptops, chargers, etc.)
Digital Media Lab
Interlibrary Loan & Document Delivery

7. Public Services during COVID-19
Library closed to all users, most staff working remotely, a few on-site
Contactless checkout for books, media, laptops, and DML equipment
Interlibrary loan scanning/document delivery, limited borrowing/lending
LOTS of chat and email reference
Virtual research appointments & instruction
Shift to e-book purchasing
Virtual study room

8. 35%
Compared to FY19

9. Broad Trends in Access Services
Declining or going away:
- Book & Media Circulation
- Interlibrary Loan (especially returnables)
- Fines & Fees
Low but holding:
- Course Reserves
Growth Areas:
- Equipment Loan, emerging technology
- Study Spaces
- “Whole student” support

11. Loan Type Totals FY18 FY19 FY20
Book Loans 68206 26422 24127 17657
Media Loans 10447 4383 3369 2695
Reserves 6717 3139 2393 1185
3M Self Check 12659 5948 4746 1965
Laptops & Chargers 20579 7653 6995 5931
Headphones 6952 2582 2939 1431

12. ILL BORROWING FY20 FY19
Article Requests Submitted 5697 6548
Loan Requests Submitted 1801 1462
Document Delivery
Submitted
1613 2458
Total Submitted 9111 10468
Articles Filled 5073 5806
Books Filled 1125 749
Document Delivery Filled 1613 2458
Total Filled 7811 9013
Total Fill Rate 85.7% 86.1%
ILL Lending FY20 FY19
Article Requests Received 12315 11252
Loan Requests Received 2573 3241
Total Requests Received 14888 14493
Articles Filled 942 8483
Loans Filled 5460 1185
Total Filled 6402 9668
Total Fill Rate 43.0% 66.7%
Interlibrary Loan

13. Digital Media Lab Equipment

14. Leadership & Management Skills
Communication
Emotional Intelligence
Managing Up
Budgeting
Planning & Project management
Coaching / Mentoring / Supervision / Evaluation
Time Management

15. Recommended Reading on Leadership &
Management in Academic Libraries
Bollman & Gallos. Reframing Academic Leadership. 2011.
Coffman & Buckingham. First, Break All the Rules: What the World’s Greatest Managers Do
Differently. 1999.
Heath, C. & D. Heath. Decisive: How to Make Better Choices in Life and Work. 2013.
Kotter, J. Leading Change. 1996.
Rath & Conchie. Strengths-Based Leadership: Great Leaders, Teams, and Why People Follow. 2009.
Scott, K. Radical Candor: Be a Kick-Ass Boss without Losing Your Humanity. rev, 2019.
Sinek, S. Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. 2014.
Stone, D., et al. Difficult Conversations: How to Discuss What Matters Most. 2000.

16. Thank You
Questions?
Tim Hackman, thackman@umbc.edu