The document provides details about the "Corporate Information System" project presented to Prof. A. Ahmed by three students. It discusses the Pakistan Telecommunication Company Limited (PTCL), including its history, goals, activities and timelines for automating the training and development system over 46 days. Key aspects covered include requirement analysis, feasibility analysis and identifying problems with the current manual system to recommend automated solutions.

1. Project “Corporate Information System”Presented To : Prof.A.AhmedSubmitted By : Fozia Zaka (L1S10MBAM0066) Sana Khalid (L1F09MBAM0035) Adnan Pervaiz (L1F08MBAM1206)Sec : A AcknowledgmentWe are greatly indebted to our resource person “Prof.A.Ahmed” whose help and guidance enabled us to muster our courage and findings in a presentable manner. His comprehensive teaching style also enabled us to understand the subject of Corporate Information System. DedicationWe dedicate this project to our respected teacher Prof. A.Ahmed, without his guidance we would not have been able to complete this project . Moreover, dedication would not finish without mentioning the devoted prayers of our Parents. <br />INTRODUCTION<br /> <br />Pakistan Telecommunication Company Limited(PTCL) is the largest telecommunication company in Pakistan. This company provides telephony services to the nation and still holds the status of backbone for country's telecommunication infrastructure despite arrival of other telecom giants like Telenor, Warid, Mobilink and China Mobile. The company consists of around 2000 telephone exchanges across country providing largest fixed line network. GSM, CDMA and Internet are other resources of PTCL, making it a gigantic organization. The Government of Pakistan sold 26% shares and control of the company toEtisalatin2006. The Government of Pakistan retained 62% of the shares while the remaining 12% are held by the general public. PTCL is also part of the consortium of three major Submarine communication cable networks . In addition to wire line operations, PTCL also provides fixed line service through its countrywide based WLL (Wireless Local Loop) network, under the Vfone brand name. In the cellular segment, the second largest cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.<br />HISTORY<br />History From the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan<br />Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services. Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600million shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.In 1995; Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operation of the service being directly supervised by PTCL. In middle of 2005, Government of Pakistan had decided to sell at least 26percent of this company to some private agency. There were three participants in the bet for privatization of PTCL. Etisalat, a Dubai based company was able to get the shares with a large margin in the bet. Last year when Government was going to privatize the company there was countrywide protest and strike by PTCL workers. They even disrupted Phone lines of some big Government institutions like Punjab University Lahore and many lines of public sector were also blocked. Military had to take over the management of all the Exchanges in the country. They arrested many workers and put them behind bars. The contention between Government and employees ended with a 30% increase in the salaries of workers. There have been various changes in the company due to privatization. Such examples include the VSS (Voluntary Separation Scheme for its employees), ERP (SAP based), restructuring, B& CC (Billing and Customer Care Software) etc. Another seemingly minor change was change of brand identity (logo) that will present PTCL's new face after privatization, with greater focus on customer satisfaction and bringing about of new advancements in telecom for Pakistani consumers.<br />Core Values<br />Professional Integrity

2. Customer Satisfaction

3. Teamwork

4. Company Loyalty Group: Communicators Vision<br />To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'. <br />Mission<br />To achieve our vision by having:<br />•An organizational environment that fosters professionalism, motivation and quality<br />•An environment that is cost effective and quality conscious<br />•Services that are based on the most optimum technology<br />•\"
Quality\"
and \"
Time\"
conscious customer service<br />•Sustained growth in earnings and profitability<br />OVERVIEW OF HR DEPARTMENT:<br />More specifically the Human Resources Department shall perform following functions:<br />A human resource philosophy which shall govern the company’s actions with respect to human resources management<br />Prepare a Human Resource Plan to support the short and medium-term goals of the company<br />Develop the policies, guidelines and procedures for the following human resources management concerns:-<br />Manpower planning / budgeting. <br />Recruitment and Selection. <br />Appointment, deployment, re-deployment / transfers. <br />Compensation and benefits administration. <br />Career planning and promotions. <br />Performance management. <br />Incentives administration. <br />Training and development. <br />Grant of Move over <br />Grant of permission for higher education. <br />Sanction leave. <br />Disciplinary cases.<br />COMPANY’S GOAL FOR HUMAN RESOURCE INFORMATION MANAGEMENT <br />HR Aspects <br />The transformation from a legacy public sector organization into a responsive and competitive enterprise in the deregulated era could not have been possible without implementing a forward looking Human Capital development and management strategy. One of the most important objectives of this new strategy was to optimize the workforce which was implemented by offering the voluntary option of separating from PTCL in exchange for financial compensation. Around 29,920 employees opted to pursue other career opportunities after accepting terms of voluntary separation from PTCL.<br />The VSS marked the single largest most successful exercise in the history of Pakistan. In the highly challenging marketplace, PTCL HR wing stepped forward to facilitate the emergence of new Corporate Culture by becoming Equal opportunity employer, inducting fresh blood from the market, improving the way PTCL runs and reducing the number of employees having outdated skill set. The Training & Development wing of the HR Department also organized a comprehensive six months “Urgent Training Needs” program in technical and managerial fields to enhance soft skills. Healthy improvements have been made in the area of Recruitment and Retention as the whole recruitment process has been redefined to cope with the changing business requirements. Detailed facilitation programs have been initiated for the orientation of newly hired employees.<br />HR CURRENT ACTIVITIES<br />Recruitment & Selection

5. Training and Development (People or Organization)\

6. Performance Evaluation and Management

7. Promotions/Transfer

8. Redundancy

9. Industrial and Employee Relations

10. Record keeping of all personal data

11. Compensation, pensions, bonuses etc in liaison with Payroll

12. Confidential advice to internal 'customers' in relation to problems at work

13. Career development

14. Competency Mapping

15. Time motion study is related to HR Function.

16. Performance AppraisalPROBLEM STATEMENT <br />Our company was initially using a manual practices for maintain the record of the customer, training providing to them. It uses paper documentation for the filling of forms. It creates problem in data management.<br />PROBLEMS TO BE ADDRESSED <br />Job knowledge and skills at all levels of the organization

17. Morale of the workforce.

18. People identify the organizational goals.

19. Built of corporate image of organization in employees

20. Facing built authentically, openness and trust in employees