This document summarizes an agenda for a presentation on Polycom services. It discusses why services are important for profitability, customer satisfaction, and business value. It notes that US distribution averages 30% of revenue from services while Polycom averages 40%. The document outlines Polycom's complete services portfolio and different service plan options. It introduces the ScanSource Communications Polycom Total Coverage team and their support model. It emphasizes differentiating a business through services and consultative selling rather than price discounts.
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Vizocom is not just a supplier company Vizocom is not just a supplier company Vizocom is not just a supplier company Vizocom is not just a supplier company Vizocom is not just a supplier company Vizocom is not just a supplier company Vizocom is not just a supplier company – we design and deliver
Collaboration Architecture Design: Unified Call Control and Dial plans for Vo...Cisco Canada
learn the latest enhancements on architecture and dialplan for rich media environments which include voice and video and desktop. The products and solutions discussed are relevant for any deployment of SIP, H.323, audio and video endpoints (either hard endpoints or soft clients). Some of the newer features/capabilities we'll discuss include: Global Dial Plan Replication (GDPR), VCS working as a gateway for cross platform B2B. I will discuss call control integrations with Cisco Unified Communications Manager 10.x and Cisco Video Communications Server 8.x and will give guidance on architectural deployments with Cisco Unified Communications Manager on most common scenarios (single site, multiple site, SME topology) for both point-to-point and multipoint calls. For more information please visit our website here: http://www.cisco.com/web/CA/index.html
Since its inception, Vizocom delivered 100’s of projects to US Army, USAID, Embassies, European Union and other Federal government contractor such as PAE, Triple Canopy, Louise Berger, Lockheed Martin, KSI, GLS, MEP, MSI..
Since 2009 we shifted our focus on the O&G industry that resulted into multi-folds Growth in last 5 years
Vizocom supporting its clients with 120+ Staff on sites who are supported by various teams from UAE, Turkey, India, Bangladesh, Philippines and USA
Partnered and Supported by major principle Vendors such as Cisco, HP, Bosch, Tyco/CEM, Motorola, Milestone, Axis, Airbus, Eutelsat, Cambium, Dell, Exterity, Microsoft….
This deck covers the value of using Cisco Prime Collaboration to manage your collaboration environment. Discover new ways of provisioning, reporting and troubleshooting through the single-pane-of-glass that is Cisco Prime Collaboration. For more information please visit our website: http://www.cisco.com/ca/
That presentation illustrate the value of APIs in Polycom portfolio. Polycom Supports REST as the standard set of API. Increases user productivity, collaboration, experience and adoption
.
Collaboration Architecture Design: Unified Call Control and Dial plans for Vo...Cisco Canada
learn the latest enhancements on architecture and dialplan for rich media environments which include voice and video and desktop. The products and solutions discussed are relevant for any deployment of SIP, H.323, audio and video endpoints (either hard endpoints or soft clients). Some of the newer features/capabilities we'll discuss include: Global Dial Plan Replication (GDPR), VCS working as a gateway for cross platform B2B. I will discuss call control integrations with Cisco Unified Communications Manager 10.x and Cisco Video Communications Server 8.x and will give guidance on architectural deployments with Cisco Unified Communications Manager on most common scenarios (single site, multiple site, SME topology) for both point-to-point and multipoint calls. For more information please visit our website here: http://www.cisco.com/web/CA/index.html
Since its inception, Vizocom delivered 100’s of projects to US Army, USAID, Embassies, European Union and other Federal government contractor such as PAE, Triple Canopy, Louise Berger, Lockheed Martin, KSI, GLS, MEP, MSI..
Since 2009 we shifted our focus on the O&G industry that resulted into multi-folds Growth in last 5 years
Vizocom supporting its clients with 120+ Staff on sites who are supported by various teams from UAE, Turkey, India, Bangladesh, Philippines and USA
Partnered and Supported by major principle Vendors such as Cisco, HP, Bosch, Tyco/CEM, Motorola, Milestone, Axis, Airbus, Eutelsat, Cambium, Dell, Exterity, Microsoft….
This deck covers the value of using Cisco Prime Collaboration to manage your collaboration environment. Discover new ways of provisioning, reporting and troubleshooting through the single-pane-of-glass that is Cisco Prime Collaboration. For more information please visit our website: http://www.cisco.com/ca/
That presentation illustrate the value of APIs in Polycom portfolio. Polycom Supports REST as the standard set of API. Increases user productivity, collaboration, experience and adoption
.
The focus of this talk is “women of color in STEM”. Together we will explore the disparity that exists for women, in particular women of color. We will take a fundamental glance at the undeniable narrative of the “double bind” and reflection on the: “why it matters ” and the “what now” response. I’ll open the pages of my life and share with you how I became interested in engineering. Moreover, I’ll share insights on overcoming challenges and my personal approach to seeking and leveraging support systems along the way.
Estudiantes de Bajo Rendimiento.
Por Qué Se Quedan Atrás y Cómo Ayudarles a
Tener Éxito
OCDE México
Replantear la educación ¿Hacia un bien común
mundial?
EDUTEKA
La Docencia en el Siglo XXI:
Antecedentes, Contexto y Posibilidades.
Alejandro Byrd Orozco
Qué Compartan
Ramón F. Ferreriro
Desarrollo de Habilidades Directivas en
Instituciones Educativas
Roxana del Carmen Reyes Franco
Calendario de Aplicación de las Evaluaciones
del Servicio Profesional Docente.
INEE
Neuronas Espejo en el Aula
Jesús C. Guillén
Defensa de la Escuela Pública Une al
Magisterio Latinoamericano.
SNTE
No Hemos Dado Ni Un Paso Atrás
Conmemoración del 1o. de Mayo
Voces X la Educación
Mtro. Héctor C. Ánimas Vargas
Entrevista a Luisa Valenzuela
Las 10 Claves de la Neurociencia Para Mejorar
el Aprendizaje
Ignacio Morgado
La Neurociencia y sus Aportaciones a la
Educación
Ana María Fernández Poncela
Educación y Neurociencia:
¡Preparados Para Entenderse!
José Blas García Pérez
Legisladores Respaldan al SNTE en la Defensa
de la Escuela Pública.
SNTE
Umberto Eco 1932-2016
Las Nubes, Paz, Sartre y Savater
Febronio Zatarain
Yo Puebo Programar.
Innova 36
Activista SNTE
Editorial de los Maestros “Benito Juárez”
Un Libro Más y Nos Vamos
Providing managed services to your customers is more than just a proven method to retaining your existing customer base. By providing managed services, you create a recurring revenue stream that allows you to proactively plan for the growth of your business. Higher margins and a better business valuation are two of the additional benefits of providing managed services to your customer base.
Not just for IT shops anymore, copier companies, Telco’s and VoIP companies are securing their place in their market by adding managed services to their business profile.
This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.
A rules based incident ticketing and tracking platform ideally suited for all customer facing enterprises, who want to record, track and resolve any and every customer issue or complaint within a time bound framework.
Features vertical movement (escalation) as well as horizontal (propagation) of all tickets, thereby enabling to record the complete lifecycle of a ticket.
WebRTC(Web Real-Time Communications) is a web technology that allows users to make video/audio communications natively over the web. Join us as we explain WebRTC and show you how to use it in a demo app running on the Force.com Platform.
CommTEL Call Centre platform & software suite (PDF)acuser30
An end-to-end call centre platform with a feature list that enables efficient & effective management of a call center, irrespective of the size - captive call centers for enterprises (5 - 10 seats) to outsourcing companies with huge capacities.
Based on an open architecture that is modular and also supports integration with 3rd party applications like CRMs (Salesforce, Talisma, etc), ERPs (SAP, Siebel), Oracle Forms, ADF and any other web service based application.
Also an investment protector - CommTEL can work on top of your existing legacy PBX or integrate with the same so that your call center and your office extensions (analog) can be part of 1 communication setup. It integrates with softphones, IP Phones or analog phones, thereby re-using your existing infra.
CommTEL comes with a built in voice logger with a QA tool. The QA tool can be used to search for voice logs (mp3) based on caller id, agent id, date/time, dispositons, campaigns, etc. So that you can search for all "sale" calls or search for a particular caller's number who might have complained about agent behaviour.
CommTEL also comes with a generic CRM builder tool which enables dynamically creating a data capture/display screen for a particular campaign, the moment you upload the campaign base. No programming needed, your process is ready to go live immediately!
The basic design objective was to make life easier for all people working in a call center by providing easy to use tools, efficient work flows and single window access to all necessary information or tools.
CommTEL is available on a OPEX as well as CAPEX model.
Partnering with Polycom & ScanSource Communications – Tools and Programs to t...ScanSource, Inc.
Discover all of the FREE programs and tools that are available to you and your teams, including Partner Programs, Demo Programs, Promotions, Polycom PAYS, Marketing Tool Kits, Playbooks, and much more!
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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2. Polycom Global Services & SSC Total Coverage Marc Moro, Polycom Service Channel Account Manager & Matt Brungardt, SSC Technical Team Lead
3. Agenda Why sell services? Where’s the opportunity? ScanSource Communications & Polycom Differentiate YOUR Business
4. Why sell services? PROFITABILITY Maintain/Increase Account Control CUSTOMER SATISFACTION Satisfied customers are loyal customers who will continue to buy VALUE OF YOUR BUSINESS Builds a high margin annuity stream that will keep your business profitable Growth
5. Lost Renewal Opportunity US annual Lost Service Opportunity: $50M US Distribution Average: 30% PGS Average: 40%
6. Key points to consider… Required Service Contracts As of 11/1/09 Polycom requires a support contract be paired with the purchase of new VIDEO, CORE, & SELECT VOICE Products Products requiring a service contract include: ALL video and infrastructure products VVX1500 C and D Business Media Phones Service coverage MUST be continuous
46. Wireless TrainingTraining Unified Communications Professional Services Across the Polycom Solution Solution Planning & Design, Pilot Solution Deployment, Full Solution Deployment, and UC Certification Training
47. Polycom AdvancedAccessDeliverables & Benefits Polycom AdvancedAccess Team Composed of highly skilled video specialists Priority Routing through dedicated contract method Assigned Service Engineer (ASE) Responsible for the technical oversight of all customer support issues Detailed knowledge of the customer solution & environment Personalized assistance can help provide faster problem resolution to maximize solution uptime Solution level support rather than service based on device Access to Telephone Technical Support 24/7 Meet the requirements of your video operations Asset Reporting Monthly update of the asset list of all Polycom Products covered under the agreement Provide a detailed picture of your Polycom install base Requirements All Polycom equipment in your environment should be covered Nominated technical personnel
62. ScanSource Communications Polycom Total Coverage As a DSP (Distributor Service Provider) Polycom Partner, ScanSource Communications Total Coverage Service includes: Pre sales and Tier 1 & Tier 2+ post-sales support following the below value added support model, to internal and external customers Reseller calls Into Tech Services Tech handles call enters case & captures Serial Number We act as Tier1 and Tier 2 Support When case is resolved, CRM case is closed. If needed, escalate to vendor. We manage vendor case through completion, and act as SPOC 83% of cases closed < 1 day --- 75% < 30 minutes
63. ScanSource Communications Polycom Total Coverage Annual DSP Customer Satisfaction Survey Prepared by Boston Research Group, August 2011 For the Service Period May 2010 – April 2011 Pre report “ ScanSource Communications is clearly a very strong and valued Polycom Channel Partner with 100% top 3 box satisfaction and 96% “continued usage.” ScanSource also achieved strong satisfaction ratings across all service and support areas.” Support Stats 95+% deflection rate* 1500 cases/month 2300 call center contacts/month We are an extension of yourtechnical support team(s)
64. ScanSource Communications Total Coverage Services Program In addition to Polycom Service Contracts our services program also includes: Total Coverage Video Endpoint Installations Video Endpoint, Carts, Monitors and microphones Total Coverage hosted and managed services What’s to come… Total Coverage Implementation & Integration Services Total Coverage Training and Education Program And Much More…
65. There is a difference… Between your Service Practice and every other Resellers Service Practice… Do you know what it is? Have you told anyone?
69. And they need to understand the value of what they are giving up
70.
71. What is customer loyalty worth? Value of Customer Loyalty 75% increase 5% increase Current customer relationship yields Customer Loyalty Net Customer Value A 5% increase in customer retention, due to increased loyalty, yields a staggering 75% increase in the net present value of an existing customer. Source: Frederick F. Reichheld, Loyalty Rules!