WebRTC and VoIP share similar characteristics in their architecture and deployment. Both saw progressive introduction where access and transport were established first, followed by switching/signaling and multimedia services. WebRTC offers opportunities for improved customer service through more personalized communication options that are easier to use, such as contact centers, video conferencing, and visual voicemail integrated into web applications. Dialogic provides products that help enable these types of WebRTC-based applications.

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VoIP Relevance to WebRTC (and why that is important)
Jim Machi
SVP Marketing and Product Management
November 18, 2014

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WebRTC Has Similar Characteristics as VoIP
Architecture Scrambling
Hype Cycle
Seminal Event
Ecosystem
Revolutionary Technology
Integrated Communications
Stages of Deployment

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Progressive and Segmented dissemination
ACCESS
Client Access
Interop
IP Packets
SWITCHING / TRUNKING
Transport and Signaling
MULTIMEDIA SERVICES
Voice, Fax, Video, UM, Web for IVRs, Conferencing, Click to Call, Call Centers....
Service Creation Env
QoS & Network Management
Progressive introduction of IPT Technology
Circa 1998

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Progressive and Segmented dissemination
ACCESS
Client Access
Interop
WebRTC Packets
SWITCHING / TRUNKING
Transport and Signaling
MULTIMEDIA SERVICES
Voice, Fax, Video, UM, Web for IVVRs, Conferencing, Click to Call, Contact Centers....
Service Creation Env
QoS & Network Management
Progressive introduction of WebRTC Technology
Circa 2014

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Applications
Dialogic® IMG 2020
Dialogic® PowerMedia™ XMS Media Server

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Applications
C-MEX
Provisioning
API
Notification
API
Retrieval API
Call Completion
Facebook
Web
Application
API Connect
(Service Creation & Orchestration)
SMTP
OAuth
SMPP
Registration
Oauth &
Notification
CMEX APIs
SMSC
Email
Dropbox

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Target Applications
Contact Centers
Ad Sponsored Services
Visual Voicemail
Video Conferencing
WebRTC provides the opportunity to improve customer care and strengthen loyalty by offering more personalized services that are easier to use.
Steven Chuey, Unisys VP Telecommunications Solutions

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Applications Customer Self Care & VAS Audio & Video conferencing Cloud ACD Click to Call Video Call Center IVR &Video IVR Benefits User – seamless contact center experience Contact center– integrate CC services into the web Fulfills Any Device to Any Device Promise for Video Conferencing Ad Hoc Conferencing Eliminates SIP Client Licensing
SIP Network / SIP Proxy IMS/LTE/ Softswitch
SIP Calls or WebRTC
SIP Network
Media Server Control: SIP / MSML/MOML
SIP
Call Control
RTP VIDEO
RTP AUDIO
SQL Server Database with Web Services
Content requests via IP
MRF Farm
Dialogic® PowerMedia™ XMS Media Server

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Wake Up One Day
Wireless Service Provider
Applications
Standards
2nd Gen
Architecture
Interop
Business Useful

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Is It As Easy As That?

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Dialogic and Network Fuel among others as well as related logos, are either registered trademarks or trademarks of Dialogic Inc. and all companies controlling, controlled by, or under common control with Dialogic Inc. (“Dialogic”). The names of actual companies and products mentioned herein are the trademarks of their respective owners.
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