Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks

Collaboration Architecture Design: Unified
Call Control and Dial plans for Voice and
Video Centric Networks (Part 1 of 2)
Johnny Jagroo. Ph.D.
Consulting Systems Engineer Collaborations
Session ID: T-CL-09-I Technical

Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public
Agenda
 Architecture for Unified Communication & Collaboration
 CUCM 10.0 Key Themes, Features and Benefits
 Unified Communications 10.x Licensing & Migration
 Collaboration Edge Architecture – Designed
3

Architecture for Unified Communication &
Collaboration

Circa 2010
5
UC Manager (Voice)
VCS Control VCS Expressway
CTS
Triple
MXP, SX, Profile Series
IP Phones
CTMS
CUPC
Video Advantage
IP Communicator
SIP
H.323
SCCP, MGCP,
ISDN
CTSMAN
Internet
UC Manager
(TelePresence)
PSTN
CTS
Single
T3
EXT1 Movi
MCU
TS
B2B
Exchange
CUBE
ISDN
TMSPrime
 TelePresence and UC endpoints
typically deployed on separate
UCM clusters
 Limited interoperability between
endpoints (TelePresence Server
was the bridge between these
formerly non-interoperable worlds)
 Lots of product functional overlap in
every category: endpoints,
call control, B2B connectivity,
bridging, scheduling and
management
 Different dial plans (numerical vs.
alpha-numeric centric)
 Different methods of provisioning,
management and monitoring
 Feature inconsistency across the
portfolio

Expressway-C or
VCS Control
TelePresence
Conductor
Expressway-E
Unified Communications Architecture
6
Expressway-C
TMS
Webex, B2B,
Remote & Mobile
Access
Legacy SIP / H.323
Lync
Multiparty
Conferencing
TelePresence Infrastructure
SIP
H.323
iOS
Android
Windows
Mac OS X Video
Telephony Personal
TelePresence
Multipurpose
Immersive
Messaging &
Queuing
Ad Hoc
Scheduled
Meetings
HD Video
IM &
Presence
Telephony
XML
Mobility

Cisco Confidential 7© 2013 Cisco and/or its affiliates. All rights reserved.
CUCM 10.0 Key Themes, Features and Benefits

Leveraging Cisco UCM v9.1 and v10.0
Features and Functionalities 4.x/5.x 6.x/7.x 8.0.x 8.5/8.6 9.1 10.0
Virtualization X X    
BYOD (Jabber on Win/MAC/IOS for voice and video) X X X   
Video (Unified Voice/Video call Control) X X X   
Mobility (SNR for Voice and Video) X X X X  
B2B (SIP URI-Dialing & VCS Expressway) X X X X  
Enterprise License Management (ELM) X X X X  
Bandwidth Management (Locations Based CAC) X X X X  
Native Queuing for Contact Center X X X X  
SAML Based Single Sign-On forAdmin Users X X X X X 
Self Provisioning for endpoints X X X X X 
Prime Collaboration Deployment (PCD) X X X X X 
Collaboration Edge X X X X X 
Network Based recording X X X X X 

 SAML-based Single Sign On
(SSO)
 Network-based call recording for
any device, anywhere
 Collaboration Edge
 Integrated admin, serviceability
and user options for IM/P service
 Multi-domain and Active
Directory alignment for IM/P
service
 IPv6 support for SIP endpoints
and video, with media resource
support for IPv6*
 Unified Capabilities
Requirements (UCR)
 Video on Hold and CTI video
support for video-enabled
Contact Center
 Caller-Specific Music on Hold
 Extend & Connect
Enhancements
 User Data Service (UDS) API
 Other API enhancements
 Simplified Installation, Upgrade,
Migration, IP address and/or host
name change
 Global dial plan replication by
Intercluster Lookup Service (ILS)*
 User self-provisioning and self-
care*
 Enable new videoconferencing
resources, deployment models,
use cases and technologies*
 Secure intercluster bandwidth
management, with support for
EMCC, able to provide and
reconcile treatment for disparate
types of video endpoints
CUCM 10.0 Key Themes, Features and Benefits

Common Identity Service-Single Sign On
TM
S
In the Cloud
On Premise
Why can’t I login once
across my Cisco
products and search
for a contact to
collaborate faster?
• One login and experience across products
and devices
• One user profile shared across products
• One list of contacts available to search, call,
invite and collaborate
Common Identity
Common Contacts
Common Identity
Common Contacts

 Enable SAML SSO from
Product Admin GUI
 Administrative Access to
GUIs
 Administrative Access to
CLIs enhancements
(disable, recovery url,
status)
 Admin Logout
 Recovery Administrator
Access to GUIs
 UC PAWS APIs
 CUCM
 CUCM IM/P
 UCxN
 CWMS - WebEx Mtg
Server
 WebEx Meetings (Android
& IOS)
 WebEx Connect
 Prime Collab
 ADFS 2
 OpenAM 9 & 10
 Ping Federate
 Oracle Access Manager
SAML-Based Single Sign On for Admin Users

Supported types of SSO federations
Outbound Federation
Many more…
SAML
REST
APIs
Cisco Premise Service Providers
Travel
Cloud
Connector
QUAD
Challenge
 Costly Application
Deployment and
Maintenance
Solution
 Use different cloud services
providers to deliver best of breed
of cloud applications to Cisco
employees

 Record any network connected call, regardless
of device, location, or geography
– Centralize or distribute call recordings based on network
topology
– Capture Mobility calls routed using Single Number Reach
and Extend & Connect features
– Network intelligence automatically selects the right
gateway
 Meets recording regulations for SOX compliance
 Saves backhauling media from branch sites
across limited bandwidth links
Recording
server
Service
Provider
Mobile POTS
Cisco Extend &
Connect
Cisco IP
Phones
TDM
SIP
Network-based Recording

Video-Enabled Contact Centre
 Video on Hold (for Remote Expert)
– Improve Customer interactions with Cisco Video-enabled
Contact Center Enterprise
– Play Video on Hold streams using Cisco Media Sense
– Agents can select and manage video streams and the
Customer’s experience from their CTI desktop
 Video Awareness for CTI Applications
– Enables CTI Applications to determine when Devices
and Callers are video-enabled
– Contact Center applications can use this information to
match incoming video-capable Callers with Agents who
have video-enabled devices
Unified CM
Cisco MediaSense
Video ServersCustomer
Agent
Video Call
Video on Hold

Self-Care
UC Settings: Easy, Intuitive, and Everywhere
Access to the UC suite for managing
Phones, Call Settings, Voice Mail Settings,
conference scheduling, and more!
Collectively manage “My Phones”
Access the same Self-Care from the
browser, in Jabber, or directly from
supported Phones

Admin:
Set Templates &Sync Users from
corporate directory
User:
Plugs in phone or installs
Jabber
User:
Logs In. Done! Start Collaborate!
Self Provisioning
Empower Users to Provision Their Own Phone: As Easy as
Administrative PIN enables Deployment Partners or
admin to add phones on behalf of Users
Lower Opex + Higher productivity
•Zero Touch to add user once set up
•Instant service enablement for user
•Reduce partner support costs
•Multiple languages support

Extend & Connect Enhancements
 User-based provisioning
– Automatic feature configuration, no
Administrator intervention required
 Mobility Interoperability
– Enables users to take advantage of Cisco
Mobility and Extend/Connect features
concurrently
 Manage feature settings from
the User Care Portal
 Forwarding control
– Supports interoperability with third-party
voicemail systems
 Nailed-up call flow
– Maintains connection to remote device
between calls for faster call delivery

Enhanced Locations Call Admission Control
 UCM 9.x or higher clusters share
dynamic bandwidth information using
distributed Locations Bandwidth
Manager service
 UCM 10.0 adds support for Extension
Mobility Cross Cluster (EMCC)
–Better Locations CAC decisions for
EMCC calls
–Alternative to RSVP CAC for EMCC
UCM
UCM
“Locations
Bandwidth
Manager”
media
stream
Audio always requires the same amount of bandwidth
after the negotiation
Video is adaptive in nature, and CAC is not accurate
CAC for Audio
Don’t use CAC for Video due to endpoints media rate
adaptation

Network Modeling - Concepts
 Administrator builds a Network Model using locations
and links
 A Location represents a LAN. It could contain
endpoints or simply serve as a transit location between
links for WAN network modeling
 Links interconnect locations and are used to define
bandwidth available between locations. Links logically
represent the WAN link
 Weights are used on links to provide a “cost” to the
“effective path”. Weights are pertinent only when
there is more than 1 path between any 2 locations
 UCM calculates shortest paths (least cost) from all
locations to all locations and builds the effective paths
 The Effective paths are the paths with the “least
cumulative weight”
 UCM tracks bandwidth across any link that the network
model indicates from originating Location to terminating
location.
B
A
C
D
F
Deduct BW!
Deduct BW!
Deduct BW!
Location
Link
Effective Path
E

CUCM 10.0 Dial Plan Enhancements
Enhancements to simplify +E.164 dial plan approach
–Urgent priority for Directory Numbers.
–Translation Pattern Calling Search Space Inheritance
–Multiple Local Route Groups
–Incoming Called Party Transformations on SIP Trunks and MGCP Gateways
–Connected Party Transforms on H323 Trunks/Gateways and MGCP Gateways
• GDPR (Global Dial Plan Replication) using ILS to propagate/learn
numeric reachability information

2
1
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Intercluster Lookup Service (ILS)
URI Route String
mike@cisco.com clusterA.cisco.com
joe@cisco.com clusterB.cisco.com

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Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters.
joe@cisco.com
ClusterB.cisco.com
Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs.
8112XXXX
ClusterB.cisco.com
Dials
81128914
Global Dial Plan Replication

Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public 23
CUCM 10.0(1)+
Virtual-only
CUCM 4.3 to 7.1
MCS only
MCS
CUCM 8.0(2) to 9.1
MCS or Virtual
MCS
or
X
X
BE6K 8.5+
No change
CUCN 10.X Supported Platforms

Platform Options
Tested Reference
Configuration
(TRC)1
2
B200
M3
B230
M2
B440
M2
C260
M2
Specs-Based
(Software)
VMware
Supported
Servers
C220
M3
C240
M3
24

Unified Communications 10.x Licensing & Migration

License Migration Process
• Policy – “Customers with UCSS will be assured the same licensing capability and
capacity at no cost as they migrate to CUCM 9.1(2) and 10.0”
Pre-9.x Licenses
With UCSS Contract
No Licensing Cost 9.1(2) or 10.0 Licenses
Same Licensing
Capability/Capacity
Contact GLO (licensing@cisco.com) for all CUCM Migrations
Response Time: 3-5 Business Days
Process to Obtain Licenses (100% Manual Support)
• GLO is your single point of contact for obtaining License Entitlement &
Migration Licenses from pre-9.x (DLU based) to 9.1(2) or 10.0 (user based)

Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 27
Cisco Collaboration Systems Release 10 Licensing
Summary
Personal Multiparty  + + + +
WebEx Conferencing  + + + +
Unity Connection   + + +
Expressway    N/A N/A
Jabber UC    N/A N/A
Jabber IM/P     
Prime Collaboration     
# of Devices Supported Multiple Multiple Two / One One One
CUWL
Professional
CUWL
Standard
UCL
Enhanced Plus /
Enhanced
UCL
Basic
UCL
Essential
CPE &
Hosted
CPE &
Hosted
Personal Multiparty
Allows for up to 4 parties in a video
conference; included in CUWL Pro
WebEx Conferencing
One Named User license for both WebEx Meeting
Center (1 year) AND WebEx Meetings Server;
included in CUWL Pro
Expressway Remote Worker
Firewall traversal for voice and video; included in
UCL Enhanced & above
-------------------------
Firewall traversal for IM&P; included with all UCM
licenses
Prime Collaboration
Cisco Prime Collaboration Standard; included with
CUCM
 = included w/ license
+ = optional add-on
N/A = not available w/ license

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Personal Multiparty – Four-Way Calling
• Named host, four-party license for multiparty video and audio
with content sharing
• Flexible service levels from 360p to HD 720p30
• Support for unscheduled or rendezvous meetings
Licenses available:
̶ Within Cisco® Unified Workshop License Professional with CSR 10.0
Enabled by Cisco TelePresence® Server and Cisco TelePresence Conductor

Cisco Prime Collaboration 10.0 Standard
Advanced Feature Highlights
Provisioning
Assurance
Analytics
Advanced -
Optional
Standard -
Included
• Single cluster
• Provisions collaboration services
• Two levels of RBAC for delegation
• Audit log across multiple services
• Single cluster batch
• Single cluster
• Voice and video fault
• Performance metrics
• Email notifications
Not available – Advanced offer only
Includes all Standard features, plus:
• Multi-cluster in a single instance
• APIs for integration
• Process workflow
• Advanced RBAC
• Infrastructure templates
Includes all Standard features, plus:
• Multi-cluster in a single instance
• Detailed endpoint monitoring
• Deep video session monitoring
• Multi-level RBAC and grouping
• Diagnostic tests and more
Long-term reporting and analysis:
• Technology usage
• Traffic analytics
• Capacity planning
• Asset usage
• Quality of service

UCL Essential
UCL Basic
UCL Enhanced / Enhanced Plus
CUWL Standard
CUWL Professional
Analog
3905 6901
6921
6911
Fax
TelePresence
Room
MX / Profile Series
System Codecs and
Quickset Platforms
99xx
89xx
792x
Jabber Mobile
Third Party
SIPEX60 / EX90
7937 / 8831
TX / CTS / T Series
79xx
DX650
69xx
Jabber Desktop
78xx
7821
CUCM 10.0 Licensing Summary Cont.

• Aligning with Cisco Prime
suite of management
products.
• Independent standalone
product with independent
release cycle.
• Positioned to support
other Cisco products.
• Standalone
installation/backup/restor
e (.iso) and OVA
• 4 GB RAM
• 1 CPU
• 50 GB hard disk

Prime Collaboration Deployment
PCD
…
…
CUCM 10.0
IM & Presence
Nodes
CUCM 10.0
Voice/Video
Nodes
…
SME 10.0 Nodes
Other
clusters
PAWS API
• Management application
• Comes with UCM 10.0(1) license
• Otherwise “free”
• Replaces PAWS-M
• What does it do?
• Install, Upgrade, Readdress applications
• Migrate MCSVM or VMVM
• Multi-node, multi-cluster, multi-app automation
Direct Migration Support from CUCM versions to CUCM 10.0+
6.1(5), 7.1(3) / 7.1(5), 8.0(1-3), 8.6(1-2), 9.X
Migration support while
… keeping old IP/hostname for all cluster nodes
… changing IP/hostname for one or more nodes
… using temporary IP/hostname for “testing”, then later going ack to old IP/hostn

CUCM Upgrade Central
 CUCM v9.1 and v10.0
 Unity/Unity Connection
 MeetingPlace
 Presence Server
 Contact Center Express
 Attendant Console
 ANDTEK Application Server
 License Count Usage report
 Support and Collateral for BE6K/BE7K
 Support for English, French, German,
Spanish, Portuguese and MandariniPad App: https://itunes.apple.com/us/app/id650114526
Web Tool: http://tools.cisco.com/cucst/upgrade/index.jsp
Readiness Assessment iPad App:

Share
content/webex
Make voice
calls
Instant Message and
Presence
Access visual
voicemail/
Option
Search corporate
directory
Video calls/
MP
Collaboration Edge
Expressway

Cisco Expressway
A new gateway solving & simplifying business relevant use cases
• For Unified CM & Business
Edition environments
• Based on Cisco VCS
Technology
• Standards-based
interoperability
Teleworkers
Mobile
Workers
B2B
Consumers
3rd
Parties
Analog
Devices
Branch
Office
PSTN or
IP PSTN
Federation
Cloud
Services

Branding Terminology Decode
Collaboration Edge
umbrella term describing Cisco’s entire collaboration architecture for edge
... features and services that help bridge islands to enable any to any collaboration…
…collaborate with anyone anywhere, on any device….
Cisco VCS
Existing product line option providing advanced video and TelePresence applications
Includes VCS Control and VCS Expressway
Cisco Expressway
New product line option for Unified CM and Business Edition customers, providing firewall
traversal & video interworking. Includes Expressway Core and Expressway Edge
Mobile and Remote Access
Feature available on both VCS and Expressway product lines with X8.1 s/w
Delivers VPN-less access to Jabber and Fixed Endpoints

• Solution designed for and sold
exclusively with Unified CM 9.1 and
above (including Business Edition)
• Subset of X8.1 features
• No additional cost for server software
licenses
X8.1 Product Line Options
New
Offering
X8.1
“Expressway C”
Or Core
“Expressway E”
Or Edge
“VCS Control”
No Change
“VCS Expressway”
No Change
VCS Expressway
• Specialized video applications for
video-only customer base and
advanced video requirements
• Superset of X8.1 features
• No changes to existing licensing model

Expressway & Service Discovery
Old VCS Appliance
CE 500 CE 1000
Notes:
• Based on UCS C220 M3 (bare metal – no hypervisor)
• Fixed configurations for high and low end deployment
• CE500 Single components, 1Gbps interfaces
• CE1000 Redundant components, 1 or 10Gbps
interfaces
Virtual Machine(s)
Deployme
nt
vCPU Reserve
d RAM
Disk
Space
vNIC(s)
Small 2 x 1.8
GHz
4GB 132GB 1Gb
Medium 2 x 2.4
GHz
6GB 132GB 1Gb
Large 8 x 3.3
GHz
8GB 132GB 10Gb

Expressway-C roles:
 Traversal client to Expressway-E
 Interworking for H.323 and SIP
Unified CM registered
endpoints
B2B Voice and VideoDMZ
Expressway-E
Expressway-C
Base requirements/design
considerations:
 Configure separate zone for B2B video
calls
 Enable interworking for H.323 and SIP
 Expressway-E: Advance networking for
Expressway NAT (embedded SIP address
fixup)
Enterprise Network
Unified CM
Internet
Cisco Expressway Architecture & Functionality
Architecture Components and Functionality: B2B
External enterprises
and partners
Expressway-E roles:
 Traversal server for Expressway-C
 External connectivity for H.323 and SIP

Outside Network
DMZ
Inside Network
How Expressway Firewall Traversal Works…
1. Expressway-E is the traversal server installed in DMZ. Expressway-C is the traversal client installed inside the
enterprise network.
2. Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials.
3. Once the connection has been established, the Expressway-C sends keep-alive packets to the VCS Expressway
4. When Expressway-E receives an incoming call, it issues an incoming call request to Expressway-C.
5. The Expressway-C then initiates connection to the endpoint
6. The call is established and media traverses the firewall securely
A Firewall Expressway-E BFirewallExpressway-C
Internet

Protocol Workload Summary
Inside firewall
(Intranet)
Outside firewall
VCS
Expressway
Express
way-C
UCM
DMZ
Protocol Security Service
SIP TLS Session Establishment –
Register, Invite, etc. via UCM
HTTP TLS Logon,
Provisioning/Configuration,
Directory, Visual Voicemail
XMPP
XCP
TLS Instant Messaging, Presence,
Federation
Media RFC
3711
Audio, Video, Content Share,
Advanced Control
(RTP/SRTP, BFCP, XCCP)
Cisco WebEx
Audio
Video
Social
Messaging
InternetCollaboration
Services

Media Traversal
“C” calls “A” on-premise.
Media firewall traversal over
Expressway solution.
VCS Control de-multiplexes media and
forwards toward “A”
Media Relay
“C” calls “B” off-premise.
Either B or C are behind NAT
Media is relayed via Expressway
solution.
Typical Media Paths
Direct Media
“B” calls “D” off-premise.
Both “B” and “D” are ICE-
enabled and publically addressable.
Media flows directly.
A
Inside firewall
(Intranet)
Expressway EExpress
way C
Collaboration
Services
UCM
Internet
DMZ Outside firewall
Cisco WebEx
B
C
DSIGNALING
MEDIA
UCM provides call control for both mobile and on-premise
endpoints

Expressway Solution Overview
Video
Endpoint
alice@B.com
A.com
Conference
Resource
FW
VCS
VCS
Expressway
A.com DMZ
CUCM
bob@A.com
+1(408)867-5309
bob.jabbevideo@A.com
FW
7035551212
Function / Attribute Support
Call control H.323 and SIP
Interworking SIP / H.323 and IPv4 / IPV6 interworking
Scale 500 local, 100 traversal calls per VCS
FW Traversal
Protocols
H.460.18/19; SIP traversal; ICE
Call Routing
E.164, H.323 ID, or SIP URI; DNS SRV, ENUM,
Local
Management HTTPS admin, CLI, Event / Call Logging, SNMP
Cloud
Conference
Resource
43
Traversal
Client
Traversal
Server
Internet
joe@A.com

Scalability and Redundancy
 Expressway Cluster Capacities
 Expressway Overview
44
N+2 Redundancy
4000 concurrent audio calls
2000 concurrent rich media
sessions
 Each member is a fully active Expressway-E.
N+2 means you can lose up to 2 Expressways’
and still maintain full functionality
1000 External Zones20000 remote proxied
registrations to CUCM
Active<>Active configuration
SSH cluster configuration

Firewall Port Details
 No inbound ports required to be opened on the internal firewall
 Internal firewall needs to allow the following outbound connections from Expressway C to
Expressway E
– SIP: TCP 7001
– Traversal Media: UDP 36000 to 36011
– XMPP: TCP 7400
– HTTPS (tunneled over SSH between C and E): TCP 2222
 External firewall needs to allow the following inbound connections to Expressway
 SIP: TCP 5061
 HTTPS: TCP 8443
 XMPP: TCP 5222
 Media: UDP 36002 to 59999
 TURN server control: UDP 3478 – 3483
 TURN server media : UDP 24000 – 24999
Jabber Guest, not required for
Mobile & Remote Access
TURN server control: UDP 3478 – 3
TURN server media : UDP 24000 – 24999

 Reassignment for scalability improvement
System Feature Enhancement and Improvement
Port ranges reassignment
Function Protocol
Port
Direction
X7 X8
Gatekeeper discovery UDP 1718 1718 1718 Host → Cisco VCS
Gatekeeper RAS UDP 1719 1719 1719 ↔
H323 GK signal TCP 1720 1720 1720 Host → Cisco VCS
H323 GK (H.225/Q931) signal - Range Start/End TCP 15000 19999 15000 19999 ↔
H323 call control - ASSENT TCP 2776 2776 2776 Host → Cisco VCS
H323 call control - H.460.18 TCP 2776 2776 2776 Host → Cisco VCS
Traversal Media Port - Range Start/End UDP 50000 54999 36000 59999 ↔
Traversal Server Media Demultiplexing - Range Start/End UDP 2776 2777 - - Host → Cisco VCS
SIP Signal - UDP UDP 5060 5060 5060 Host → Cisco VCS
SIP Signal - TCP TCP 5060 5060 5060 Host → Cisco VCS
SIP Signal - TLS TLS 5061 5061 5061 Host → Cisco VCS
TURN services UDP 3478 3478 3478 Host → Cisco VCS
TURN media - Range Start/End UDP 60000 61200 60000 61200 Host → Cisco VCS
B2BUA media - Range Start/End UDP 56000 57000 56000 57000 ↔
B2BUA communication with OCS/Lync TLS 65072 65072 65072 ↔
B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS → Cisco VCS
B2BUA communication with transcoders TLS 65080 65080 65080 ↔
B2BUA OCS/Lync presence communication TLS 10010 10010 10010 ↔
IP Ephemeral Port - Range Start/End
Logging (UDP), Incident reporting (TCP), etc.
TCP 40000 49999 30000 35999 Cisco VCS → Host
Outbound SIP connnection - Range Start/End TCP 25000 29999 25000 29999 Cisco VCS → Host

Extend Enterprise Collaboration to Customers
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition

Financial Services Application
Wealth Management
Benefit Promoters
• Enable up-sell, cross-sell, and increase share of wallet
• Increased high-touch personal interaction
• Improve ROI of Telepresence investments
• Creates a competitive advantage
Portfolio Advisor
Remote
Expert
FSI website
and/or invitation
* Images for illustration purpose only. Final UI subject to change.

 What is JabberGuest
 JabberGuest is a new consumer to business (C2B) solution
• The idea is to extend the reach of enterprise telephony to people outside the corporate firewall
who do not have phones registered with Unified CM (or VCS Control/Expressway)
• The solution is "click to call" and not required to open an account, create a password, or
otherwise authenticate
JabberGuest
Expressway-CExpressway-C
java script
call control
media plugin
H.264
ICE
Internet
CUCM
SIP UA
(Registered on CUCM)
DMZ LAN
Enterprise Network
JabberGuest
Server

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Summary
 Architecture for Unified Communication & Collaboration
– Where we were and where are
 CUCM 10.0 Key Themes, Features and Benefits
 Unified Communications 10.x Licensing & Migration
 Collaboration Edge Architecture – Designed
– Expressway
– B2B/ B2C
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Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks

Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks

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