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Steve Mitchinson

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Interactions 2012 V0.2
Future proofing the_contact_centre
Recruiting and retaining talented staff - Presented at Frost & Sulllivans Contact 2011
Maintaining A Positive Culture In Difficult Times
Improve Employee Engagement Generic
The future in_ivr_iqpc_dec_09
Working With Gen X & Gen Y Tada
Iqpc Masterclass 2008 Overcoming Absenteeism
Ata Roadshow 2008 Contact Centre As The Voice Of The Company