Designing self-service support content – SD Expo Europe 2019Richard Ingram
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.
Designing self-service support content – SD Expo Europe 2019Richard Ingram
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.
When your IELTS score is bad, you may have other options. You may be able to get your target school to be flexible on their score requirement. Or you may be able to find a different program that will accept you with the score you have. You also might personally find that it’s easier to get a qualifying score on an alternate test such as the TOEFL.
A presentation on comics for health literacy and library support for these endeavors, as prepared for a joint meeting of the ACRL Virtual Worlds Interest Group and the ALA Virtual Communities in Libraries MIG.
Using effective visual aids is important for getting across your message when describing data. This can be in a presentation, poster or paper. This talk goes through some basic design tips that can help your visual aids look professional and work effectively.
Written for the Enabling Excellence ETN. https://eetraining.wordpress.com/
When your IELTS score is bad, you may have other options. You may be able to get your target school to be flexible on their score requirement. Or you may be able to find a different program that will accept you with the score you have. You also might personally find that it’s easier to get a qualifying score on an alternate test such as the TOEFL.
A presentation on comics for health literacy and library support for these endeavors, as prepared for a joint meeting of the ACRL Virtual Worlds Interest Group and the ALA Virtual Communities in Libraries MIG.
Using effective visual aids is important for getting across your message when describing data. This can be in a presentation, poster or paper. This talk goes through some basic design tips that can help your visual aids look professional and work effectively.
Written for the Enabling Excellence ETN. https://eetraining.wordpress.com/
You know you need images in your slideshows for greater impact. But how do you use them? Where do you source them? What works and what doesn't? And how creative can you get?
Your presentations, content marketing, and social media marketing need great visuals to succeed. Skeptical? Check out these impressive statistics on the power of visuals. All of these facts come from "The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand," a book by Ekaterina Walter and Jessica Gioglio. Check it out for more information on the visual revolution.
Also, to read the blog post associated with this presentation, visit the Official SlideShare blog: http://blog.slideshare.net/
If you need help with your visuals, email Ethos3 at start@ethos3.com.
Ethos3 is a presentation design agency with premier PowerPoint and presentation designers. We can create the perfect presentation for you: http://www.ethos3.com/contact/
Week CCC Part 5 Private Covert Rehearsal Practicing Conversatio.docxmelbruce90096
Week CCC Part 5: Private Covert Rehearsal Practicing Conversations Rubric
Part 5: Private Covert Rehearsal Practicing Conversations Alone in Your Imagination
Possible Points
Points Earned
5A. Choose one or more behaviors listed in CCC Part 4E and write a detailed narrative that identifies your communication event. Write a description of your physical surrounding that affected your rehearsal?
· Name people involved
· What you will talk about
· Where & when it takes place
· How it should occur
· Why you need to plan for the next conversation
· How will your physical surroundings affect your rehearsal
15 points
5B. Plan and write down your nonverbal and verbal behaviors and responses, including your own planned behaviors, responses and planned reactions of everyone in the communication event.
5 points
5C. Reflect on your experience with a paragraph or two to address your observations and reactions to the private covert rehearsal experience.
· How did you feel at first as you prepared for your private covert rehearsal?
· How did you feel after you finished it?
· What behaviors or patterns did you use from Part 4E? Did you notice any new behaviors or patterns that you have not noted previously?
10 points
Part 6: Practice Behaviors and your responses in the Behavior Rehearsal
6A. Role play with friend or family member not involved in the communication problem. Practice a few times with and without script. Write a detailed narrative of what happened in the rehearsal.
· What did you do?
· How were your behaviors received?
· How satisfied were you with your performance of the behaviors in your goal from Part 4E?
10 points
6B1. Reflect on the rehearsal experience and write a paragraph or two to address your observations and reactions to the shared behavior rehearsal experience.
· How did you choose your shared behavior rehearsal partner?
· Does he or she know about the person or situation being focused on for your CCC goal?
· Does he or she normally offer guidance and advice in a trustworthy manner already in your established relationship with this person?
10 points
6B2. Reflect and write a paragraph or two to address your observations and reactions to the shared behavior rehearsal experience as far as planning is concerned.
· Did your shared behavioral rehearsal go as planned, or was it totally different than you imagined it would be?
· How did you feel at first as you prepared for your shared behavioral rehearsal?
· How did you feel after you finished it?
· What behaviors or patterns did you use from Part 4E?
· Did you notice any new behaviors or patterns that you have not noted previously?
10 points
TOTAL:
60 points
Instructor Comments:
1
Sample Outline Format
Note: The outline you submit should be one MS Word document inclusive of the outline, references page and description of visuals.
Speech Title: A creative title will add to audience interest.
General Purpose: Is it to i.
Planning an effective presentationStudy guideFor a printer-fri.docxrandymartin91030
Planning an effective presentation
Study guide
For a printer-friendly PDF version of this guide, clickhere
This study guide offers you an insight into the process of planning an effective presentation. It focuses on the importance of the presenter's relationship with the audience and suggests key strategies for making an impact.
Other Useful Guides: Delivering an effective presentation, Using visual aids.
What is a effective presentation?
A effective presentation makes the best use of the relationship between the presenter and the audience. It takes full consideration of the audience’s needs in order to capture their interest, develop their understanding, inspire their confidence and achieve the presenter’s objectives.
Careful planning is essential.
Seven stages in planning a presentation
1. Preparation
Many factors affect the design of your presentation. A powerful presenter will acknowledge and address each of the following:
· objectives;
· audience;
· venue;
· remit.
Objectives
Why you are making your presentation? Bear in mind what you want to achieve and what you want your audience to take away with them. Once you have decided upon your objectives, you are in a much better position to make strategic decisions about the design and tone of your presentation. For example, a presentation to a seminar group might require a balanced
argument, whereas a charity appeal might require a more creative approach. Ask yourself:
· what do you want your audience to have understood?
· what action do you want your audience to take following your presentation?
· how can you best design your presentation to meet your objectives?
Audience
Your audience will have a variety of different experiences, interests and levels of knowledge. A powerful presenter will need to acknowledge these and prepare for and respond to them accordingly. Ask yourself:
· how much will your audience already know about your topic?
· how can you link new material to things they might already understand?
· will you need to win them over to a particular point of view?
You may not be able to answer these questions for each member of your audience but you should have enough information to ensure that you have targeted your material at the right level for their needs. This might involve avoiding technical jargon or explaining abstract concepts with clear practical examples. If you fail to consider your audience’s needs, you will fail to appeal to their interest and imagination.
Venue
Where will you be making your presentation? What will the room be like? What
atmosphere will the physical conditions create? A large lecture theatre might create a formal atmosphere. Similarly, a seminar room might create a less formal tone. Ask yourself:
· what kind of atmosphere do you wish to create?
· how might the room arrangement affect your relationship with the audience?
· can you do anything to change the arrangement of the room to suit your
objectives?
· what audio-visual aids can you use?
Remit
You m.
How to Make a Good Presentation (academical) -Professorillama ep1David Christianto
Hello!
This Ep. is in english version, represent my opinion about a good presentation slide has to be. the slides content about academical presentation,
this edition, I will show you about:
1. the aim of making slide presentation
2. slide design (size ratio, background & font color)
3. cover slide
4. agenda (presentation line)
5. content (introduction, theories, methods, results, conclusion, references, and acknowledgement)
For any questions, you can contact me at:
Yahoo mail: christiandaved25@yahoo.com
Skype: christiandaved
LinkedIn: christiandave25@yahoo.com
blogs: https://professorillama.wordpress.com/
Facebook : https://www.facebook.com/Ken.Ryouga
Ora et labora!
Do you hesitate to assign written, spoken, or visual work because you are uncertain how to evaluate and assess student projects? This workshop will demonstrate strategies for formative evaluation (giving feedback on drafts or practice sessions when students are still shaping their projects) and summative evaluation (grading final projects). You'll get tips how to set priorities for feedback, to respond to errors in usage and mechanics, to involve peers in the feedback, to praise good work, and to design and using rubrics to make responding quicker and more reliable.
Assignment 1 Inventory Management SystemsDue Week 2 and worth 1.docxsherni1
Assignment 1: Inventory Management Systems
Due Week 2 and worth 100 points
Your sister owns a small clothing store. During a conversation at a family dinner, she mentions her frustration with having to manually track and reorder high demand items. She would like an automated system but has a very small budget.
Write a 4-5 page paper in which you create a plan for a low-cost automated inventory system in which you:
· Describe all the necessary equipment.
· Explain the costs involved in the creation of the system.
· Describe the ongoing maintenance that will be required.
· Provide a workflow diagram in Visio or equivalent software to illustrate how the system will work.
Your assignment must:
· Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
· Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents such as Open Project, Dia, and OpenOffice. The completed diagrams/charts must be imported into the Word document before the paper is submitted.
The specific Course Learning Outcomes associated with this assignment are:
· Describe the types of business needs that can be addressed using information technology-based solutions.
· Create requirements for a system through a formal technique that enables a productive change in a way the business is conducted.
· Use contemporary CASE tools in process and data modeling.
· Use technology and information resources to research issues in systems analysis and development.
· Write clearly and concisely about Systems Analysis and Development topics using proper writing mechanics and technical style conventions.
Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.
Chapter 13
Organizing, Writing,
and Outlining Presentations
*
Chapter Outcomes
Organize and support your main points
Choose an appropriate organizational pattern for your speech
Move smoothly from point to point
Choose appropriate and powerful language
Chapter Outcomes (cont.)
Develop a strong introduction, a crucial part of all speeches
Conclude with the same strength as in the introduction
Prepare an effective outline
*
Organizing Your Speech Points
Main points are
The central claims that support your specific purpose and thesis statement
Ideas that will lead the audience to accept or consider what you are asking them to do, believe, or consider
*
Organizing Your Speech Points (cont.)
Identifying your main points
Include about three to four per speech.
Each main point should be one ma ...
LCSS Media Statistics: April, May, and Year-to-Year ComparisionJaime Rearley
The media centers in Liberty County facilitate reading and support technology. Take a peek at the last two months of school and compare circulation and reading practice for 2014 to 2015!
Learn how to use Study Island's data for action! Make connections with parents using scheduled reports, and build custom assessments using the question library!
Take a peek at all the media fun! Congratulations to LFMS and BI, both schools earned a spot at the Division II HRRB! BI won first place and will defend the state HRRB title at UGA March 7th!
The media centers in Liberty County School System provide a variety of instructional and technical services. Take a glimpse at the rapid flow of students, materials, and assistance for the month of January.
Do you want to teach your students how to conduct research, write a speech, and present information using a visual aid? This is the first presentation in a series of lessons on this topic
What happens when you train elementary school teachers on the best practices of using Accelerated Reader? View this slideshow to find out how it impacts implementation and perception of the program.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
3. Visual Aid Advice
Use a large font for your title
Include keywords and bulleted points
Don’t include too much on one poster
Stick to only a few colors
You might use a map, chart, diagram, or graph
You will have more than one poster
4. Visual Aid Advice
!
Your visual aid should follow the order of our speech
Cut out letters or use stencils
Reinforce your poster board
Include a border
Use the title poster also for your conclusion
Practice your speech with your posters
5. 1. Review your speech
2. Select the information
3. Create headings
4. Select keywords or facts
!
Visual Aid Planning
6. 5. Select your images
6. Sketch a draft
7. Which colors are best?
Visual Aid Planning
7. Your Visual Aid
Big 6: Step 6- Evaluation
Source: http://georgia4h.org/public/coreprograms/projectachievement/ResourcesforAGents/default.htm
8. Evaluate your Visual Aid
Did you use a large font for your headings?
Did you include keywords or bulleted points?
Is it easy to read from a distance?
Did you keep it simple?
Does the visual support your information?
Is it neat?
10. Introduction Checklist
Did your introduction start out with a
catchy phrase or story? Did you hook your
audience?
Did you introduce yourself?
Did you tell us why you picked this topic?
Did you explain what you are going to talk
about?
11. Body Paragraph
Checklist
Do you have a clear topic sentence?
Do you provide three to four sentences that
explain your topic? (Definitions, examples,
facts)
Do you share your information source?
Does your final sentence help to restate you
topic sentence?
12. Conclusion Checklist
Did you review the main points of your
topic?
Did you leave your audience with something
interesting to remember about your topic?
Is your conclusion interesting?
Did you thank your audience?